DG Solutions 

Punctual, polite, hardworking, tidy and skilled. Very pleased with our new windows and door. Would recommend.

Mark and Bradley came and spent two days inserting new windows in all of our bungalow. They were friendly clean and tidy and we are happy with the outcome. We would and have recommended.

So fitting of front door delayed for two months. Nothing wrong so far with the door and fitting tidy, but my house alarm no longer works. The fitters would have known this but they left quickly without even mentioning it. And yes, rep was pushy might try someone else for the rest of our house.

A tale of two companies.
The guy who initially knocked on our door to ask if we wanted a quote seemed very relaxed and un-pushy. We agreed to have a sales consultation (which I now regret) because they said they could give us a quote valid for 12 months. We're considering replacing windows, but it isn't urgent, so this was appealing.

The sales person who came by was almost a caricature of pushy sales. We got every trick in the book. "I can give you a discount, but I need to put it through in the next 30 minutes because it needs to get to the factory, or I can't do the discount" explain that logic to me. "But don't tell my company, they'd be mad" oh please!!!!!!!!!!!! "You're lucky you've got me, not a rep, I can take off the fees" - they then proceeded to give us every price as if it had been sold by their own reps, vs the person we'd got. How ridiculous, and insulting! As if we could ever verify that! Just call me stupid, why don't you.

We were getting increasingly uncomfortable, since we'd been assured we could get a 12 month quote, and now this person was in our home PUSHING for an immediate sale. We asked for some time to think, so they went to the car for 5 minutes, to "give us time to decide". NO, you need to LEAVE, you know full-well that's what we were asking for, don't make people uncomfortable to get a sale. Horrible pushy tactic, give people time to cross-shop and stand behind your product and prices.

Thing is, if they had just left us with a quote, chances are they'd have made a sale. We felt so uncomfortable, that not only did they not get a sale, but here I am feeling compelled to warn other people that this company has some predatory reps. If we'd been vulnerable, like someone else said, chances are we'd have just paid £20k against our best wishes.

The people on the phone were unfailingly helpful, and the guy who came to our door seemed pleasant. But some of their salespeople are clearly 20 years out of date, and give the company a bad name, and the people in charge need to have a hard think about who they employ and how they do business.

Had my installation date changed more than once, have been waiting since December for one of my windows to be finished as the beading was broken when installing.

This company was recommended by a friend of mine because I needed to have my windows upgraded.

The sales man was very knowledgeable the fitters Aaron and Spencer were fantastic really professional and courteous.

They cleaned up where ever they went, it was a real pleasure to meet them. All the people at DG SOLUTIONS went the extra mile to help out.

Linus, Tony, Peter, Joe, George and Demi, really friendly people. Great workmanship will be calling them again when I need anything else upgrading.

Had 3 windows fitted by Ron and Dan, very nice cheerful men. Came early put sheets down, and did an excellent job. I am very pleased with windows and the service.
Thank you Brenda

From the beginning to the end this is the best and most competent company I have dealt with in years, customer service excellent which is rare these days. An enormous thank you to Carl and Steve.

Excellent company to deal with really pleased with quality of windows and doors and of installation, also very easy to contact company with follow up calls to make sure we were happy with the wok and quality of doos and windows

An absolutely disgracefully run company. We are still waiting for our windows to be finished 15 months after they we’re started. Trying to communicate with them is pointless as the only response is….we’re on it. DO NOT use this company. I have told them that I am currently seeking legal action against them, their reaction was…..we’re on it. 1 Star is too high of a rating

Absoultley awful company avoid at all costs !!!!!!
Windows installed 12 months ago and still not right, quality of work is pretty shocking,guy came out to fix more stuff yesterday and now 3 windows are worse than before including 1 won't shut at all.

Huge complaint being put in along with calls to trading standards,fensa ect

UPDATE........
most things have been fixed,although I will be seeking advice from an independent fitter to check all of this.

FURTHER UPDATE TO DG SOLUTIONS REPLY

Yes somebody attended within an hour after having to argue that my property was now unsecure as a window would not physically shut after the engineer came to sort the the day before and there was nothing that needing ordering to secure the property or to rectify most of the issues the day before..

Still extremely unhappy as this is now over 12 months since installation.

AVOID AVOID AVOID

Had a new kitchen and patio doors installed to a decent standard. No issues with the work so far.

However the back garden was left in a mess with discarded packaging, plaster fragments and adhesive/glue containers

Had a full house window and door replacement by DG solutions, it has made a big difference to the house. The fitters were really nice guys and were tidy workers. I'd recommend them to friends
and family.

I had new doors fitted 31st January 2022 had difficulty with opening and closing one of them. Gave it a week thinking it might settle it didn't so phoned on Saturday 5th Feb.to report it as their website said they were open got no reply tried all 8 options nothing. Phoned again Monday spoke to a pleasant young lady who said they don't open Saturdays. Explained what was wrong and asked that someone come and rectify the problem as I have bad arthritis in my hands and I am having a struggle opening and closing it, so she said that someone could come on the 15th Feb which I agreed to. She then apologised and said that wouldn't be possible as all engineers were booked that day so could she make it for the 21st, again I agreed but wasn't very happy. When I paid £8,400 immediately on completion of the work I expect an efficient after-sales service not a two week wait.Today 20th Feb I got in from the hospital at 4.30 to find a message from D G Solutions saying that they had to cancel my appointment for tomorrow due to the fact that the man who was due to come had called in to say that he had covid and there was no one else available and would I call back to confirm that 7th of March would be okay. I rang 3 minutes past five as their website said open till 8 tried all 8 options again got no reply. so will have to ring tomorrow and hope I get a reply then. To say that I am not at all pleased with the after-sales service is putting it mildly I think it is appalling how can they say they have 200 staff when they can only make appointments every 2 weeks, do they all work elsewhere because they obviously don't have many doing aftersales service. They need to update their webb page and also provide an email address.

I am happy with the windows, however there was a considerable mess left for me to clean up

The experience with the sales consultant James was positive, no hard sell and or pressure and my requirements were taken into account.
The experience with the surveyor was less positive, hence only four stars.
The installation team were fantastic. Ben was amazing and sorted out issues caused by surveyor error without fuss.
The installation was a difficult one as previous owners of the house had fallen foul of cowboy fitters who left the wood and weights from the 120year old sash windows in situ.
Ben worked quickly and quietly and I was impressed when he said "I like to leave things neat and done properly - if I wouldn't accept it in my house, I won't leave it in yours"
The new windows and doors are excellent quality. The sound reduction and heat retention are a massive improvement on the previous ones. They have really lifted the appearance of my property and I feel much safer.
Thank you to Ben for your hard work and for putting up with my overly-friendly dog who oversaw the whole process.

Very proficient and well installed. Windows look great

All I would say is read the negative reviews because our experience of this appalling company is similar . Please AVOID at all costs . We have had such a stressful time dealing with them from start to finish . So their initial installation team were shambolic and unprofessional , they completely literally ripped all our windows out in one go leaving us completely exposed to the winter elements rather than fitting a few at a time complete . Instead when they left on day 1 every window was not sealed correctly and one did not fit as it had been measured incorrectly . We immediately raised the issue with management . The job was then delayed for 2 days while they remade the incorrect window leaving us with a freezing cold house . They also told us they were sacking the installation team ?? . Although another team did come to finish job to a reasonable standard we are still awaiting for keys to the windows 6 weeks later despite several phone calls . When we spoke with management they promised us before we signed the job off that they would look at compensation for the inconvenience we experienced . But again they have failed to contact us , we even formally lodged a complaint on their website but still no response . We called the manager 3 times and he just fobs us off saying leave it with him . This appalling customer service . Believe me as soon as they have got your money they don’t care and don’t deserve any business. They have gone back on their word to compensate .
I am now going to make sure this company is exposed for what they are , they should not be allowed to treat customers like this .

Do not trust these people, once they have your phone number they will hound you for life! Seriously they are calling from any mobile (any number you haven’t already blocked!), and now even on Sundays.

We stupidly used this company to install kitchen sash window and French doors two years ago and they call my mobile almost monthly trying to sell to me despite the fact I was NEVER a happy customer!

Total Cowboys from changing installation dates and then being told to leave our premises by us even their management was too lazy to tell them we didn’t want them there ! From the moment they arrived at the house WITHOUT all windows and doors with them but thought they were fine to just go ahead and RIP OURS OUT anyway! to them being caught walking into the back garden by my husband saying they were planning to verbally attack me …for me not allowing them to traipse through my house to the back of the house. It was a total fiasco and disaster.

On the 3rd attempt of the fitting they then decided not to replace the window sill without even consulting us, so we had a new window with old stain rotten window sill left, then demanded to be paid and wouldn’t give me enough time time to get off my conference call and look at the work thoroughly first.

We had to have one of the fitter’s back twice to change the glazing unit…just shoddy workmanship and the company operates in the manner that sits with double glazing company industry untrustworthy.

Why am I leaving review 2 years on, because they are harassing me frequently, what part of I want you to remove my details from your database…do they not understand. Sundays call from yet another mobile number just tipped me over the edge, they don’t understand GDPR regulations so I’m going to report them to ICO.org.uk now!

My house is currently a building site. Jack who did the initial pricing, the person whose name I've forgotten who undertook the follow-up survey and Chris and Ryan who completed the installation coped with the chaos with smiles. All were polite, friendly, and helpful. Chris and Ryan finished earlier than expected and did an excellent job - thank you. I am very pleased with my new windows and much warmer home.