SCAMMERS!! BEWARE!! EVERYONE. DO NOT TOUCH THIS COMPANY WITH A BARGE POLE! This company has gone into liquidation and have rebranded themselves as EE Glazing. Nothing went right with this c... See more
DG Solutions
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See what reviewers are saying
After two years and over £14,000 paid our windows are still not finished I ring today to be told they have gone into administration a woman is still answering the phone telling me I would get a call b... See more
Fitters took care and knew what they were doing. Tidied up after themselves. Polite and helpful. Company also rectified damage caused by previous installation, using people who knew what they were... See more
Had a cold call from dg solutions whilst cleaning my windows,was a little worried as we had not heard about them as a company.Andy and Neil turned up on the Monday morning as arranged and fitted all 1... See more
Company replied
Company details
- Window Installation Service
- Conservatory Specialist
- Door Supplier
- PVC Industry
- PVC Windows Supplier
- Window Supplier
About DG Solutions
Written by the company
Why DG Solutions?
DG Solutions, with over 30 years management experience, is a company that cares. We care about the quality of our products, our workmanship, our installation and, foremost, our customers — sustaining a well-earned reputation by offering the highest levels of service year after year, achieving the prestigious Government Endorsed Standards ‘Trust Mark’ for improved service delivery and workmanship.
We believe in understanding customers’ requirements and tailoring those requirements to a range of bespoke solutions, from uPVC windows, doors, porches, conservatories and fascia, soffits & guttering. We understand that windows and doors are not simply part of the house furniture; they are integral to the well being of your family and home.
With branches throughout the southeast of England and a family-oriented outlook, providing a unique personal service,
DG Solutions consistently achieves the highest accolades from supplier to customer, offering an end-to-end ‘solution’ like no other.
You can rest assured that we’ll turn your ideas into reality and create the perfect vision for you — not just from our unequalled design experience, level of product and surveying quality and installers that are the envy of our peers, but from our passion, integrity and dedication to provide the best.
Industry leading products
At the forefront of all DG Solutions’ product designs is the need to satisfy today’s demands within three key areas - security, energy efficiency and quality.
Today, more than ever, security plays a major part in the decision making process — DG Solutions provide windows that are ‘Secured By Design’, an official police security initiative, conforming to the highest possible stamp of approval for your family’s safety, while adhering to the highest British Standards Institution (BSI) classifications.
As with all areas of DG Solutions’ research & development, we lead the way in providing eco-friendly thermal efficiency to substantially reduce customers’ energy bills and carbon footprint. With our argon-filled Pilkington Planitherm glass, a superior step-up from the more widely used ‘K Glass’, plus our multi-profiled Rehau frames, DG Solutions offers an unparalleled A+8 grade heat-saving level of over 92.5%. This guarantees our customers maximum energy efficiency and overachievement in all associated ‘green’ areas.
Finally, we only use 100% virgin uPVC in our build. Our style, look and feel will always be a perfect match for our discerning customers’ intended design - from a modern, colourful theme to a conservation project.
Highest service levels, guarantees and warranties
At DG Solutions, we firmly believe you are only as good as your customer feedback. This is why we always strive to exceed expectations and why our customer service feedback consistently proves that our workmanship the highest of standards.
We insist that our project managers, surveyors and installers are working to our exacting standards, all within our rigid code of practice, avoiding all unnecessary disruption and inconvenience.
Our all inclusive 10 year manufacture’s warranty is fully backed by our industry’s adherence board, the Fenestration
Self-Assessment Scheme (FENSA) with a double insurance-backed policy from the Incorporation of Plastic Window Fabricator and Installers (IPWFI) and HomePro Insurance, for all our customers, meeting all and any financial obligations for the period of warranty.
To clarify, should the need arise, DG Solutions will be at your service for the next 10 years and at the ready with a dedicated post-sales installation team.
Contact info
Unit 15, 97-101 Peregrine Road, Hainault Business Park, IG6 3XJ, Ilford, United Kingdom
- 0343 2100 778
- customerservices@dgsolutions.co.uk
- www.dgsolutions.co.uk
Cold called at my home this morning
Called at my home this morning, despite clear notices that this is a no cold call zone and a clear notice on our home requesting no cold callers. It was really not a good time. Do they really think that people who ignore requests will get business? I would never use a company that disregards simple requests.

Reply from DG Solutions
Stay away
There are rubbish
Had guttering put up last year and there said the job is done
I went to have a loot and there is sealant all over the place, square pipes going into round pipes, the ends not cap just left open, been to them each time there have not come out to fix it and never will because there got the money. The old boss got fired and the new one will not do anything.
Stay away from them there warranty and after care will not do anything now I have damaged to the house because water is getting in

Reply from DG Solutions
very pleased with job done
very pleased with job done. my fitters ron and luke worked hard , and did not stop until job was finished. they cleared up and took away all the old windows and frames and left place tidy. i did my best to keep them going with drinks and biscuits on what was quite a hot day . excellent job done .

Reply from DG Solutions
First class products, first class fitters
What a brilliant experience! Good quality products, fitted by top quality fitters.
The day started bright and early with a knock on the door. They (Lee and Gavin) were soon off to a quick start, lining the floors with sheets to save our floors. We had to leave them to visit our daughter, promising to return before their proposed finishing time of 4:00. We received a call at 2;00 from Exeter to say they had finished!
On returning home the house was locked up, clean and looked amazing. The standard of workmanship and attention to detail is first class. The quality of the windows is excellent and are exactly what we asked for and what was promised.
Thanks very much Lee and Gavin!

Reply from DG Solutions
Excellent windows
We were very happy with DG Solutions and the hard work gone into installing the 3 quality windows at the front of the house. Our fitter John in Exeter was excellent throughout the day and we very pleased. Definitely recommend DG Solutions if you're in need of new windows.

Reply from DG Solutions
Avoid them at all cost!
Absolutely terrible company. Supplied damaged glass and faulty frames. 23 panes to be fitted and 29 damaged panes supplied. 9 frames to be fitted, 4 damaged ones supplied. Now 20 months in to what was supposed to be a 3 day job, and still not finished. Arrange for afternoon fitting, they turn up at 9am, complain we're out and cancel the job! Requests for compensation have been completely ignored. They respond to the emails but deliberately leave out any mention of compensation and refuse to acknowledge that I have made that request. I have contacted them over 90 times in the last 2 years. They've contacted me 20 times. Constantly say they'll call, then don't. Promise to send me mails, then don't. I still have lock plates missing as the fitter failed to install half the locking mechanisms on the frame, and one window won't close properly. Contacted DG about those specific problems 4 times. No response. Now looking at taking legal action. Avoid this company! Seriously, use absolutely any company but this.
Good Quality product,and excellence service
We used DG Solutions for our window last year,and we are very happy with the quality of their products ,today we had our doors and window fitted by Adam in exeter,We are very pleased with his work,He was very friendly,and well experienced fitter.highly recommend.

Reply from DG Solutions
New front door
I ordered a front door from DG Solutions and it all went smoothly. The quality of the product is great and Adam, the fitter was courteous, quick and did a great job. All in all I'm very happy.

Reply from DG Solutions
Had a cold call from dg solutions…
Had a cold call from dg solutions whilst cleaning my windows,was a little worried as we had not heard about them as a company.Andy and Neil turned up on the Monday morning as arranged and fitted all 11windows and 2doors,including a bay window in 3days, as they were extremely busy.They were both courteous,clean ,tidy and professionable,and we are extremely pleased with our installation.Gill and Mike Greenaway.

Reply from DG Solutions
Great product and excellent fitters
DG Solutions had called several times and were always very respectful of our situation. We finally agreed to have a quote and were pleased with the cost quoted for 17 windows and a door. The wait time was about 4 weeks. The fitters, Gavin and Lee arrived on time were hard working and polite, keeping us informed of how the job was progressing. It took three days for the windows to be installed and we are very impressed with the result. The attention to detail and the finish of the windows is excellent. It's too early to comment on the efficacy of the windows but the product is only as good as the fitters and ours were excellent.

Reply from DG Solutions
Having used DG a few years back for new…
Having used DG a few years back for new windows and doors, and impressed with the products and service, we decided to get a quote for new windows on a new porch. They have a competitive quote and we went with it. After every appointment keep time the windows were fitted expertly. The plaster even commented that they were the straightest window fitting he had ever seen.
Would highly recommend for super product and professionalism

Reply from DG Solutions
Really impressed with my experience…
Really impressed with my experience with DG Solutions. The work was completed from the first meeting to the fitting of the whole house with Windows & a door all in around 6 weeks which is fantastic. They showed up on time and got to work. I was told it could take 4 days, was impressed on day one there were 4 installers, by day 2 they had completed all works! Very clean and tidy when completing the job and very pleased with the result. I must say how impressed we were with Lewis, Billy and the other 2 installers (sorry forgot to ask names). Very knowledgeable, hardworking, polite, always keeping you updated, glad to answer any questions (and I had loads). My house looks amazing and the warmth is tremendous. Obviously too early to say anything about the longevity of the windows but with guarantee you have peace of mind. I could not praise the workers enough and would recommend them to all friends and relatives. Thank you, keep up the good work :)

Reply from DG Solutions
I used to dread those cold callers at…
I used to dread those cold callers at my door, but I overheard a young man explaining the process to my neighbour and it spiked an interest in me as my windows were playing havoc on my mind what with the winter on its way, so the young gentleman came past and asked if I had plans to change mine, and I decided to go with the quote, and I’m glad I did, great price, great service, great quality windows and installation, the whole process was the complete opposite to what I expected, and my home is now not only nice and warm and homely, but also looks like a completely different property. Thank you so much

Reply from DG Solutions
in the current climate windows and…
in the current climate windows and doors were the last thing on my mind! until i spoke to a young polite gentleman who was installing windows on our road.
he explained about how the windows now are based upon energy efficiency and security! we had ours done in the end and the house has never felt so warm and as for the looks of our property now! just wow! highly recommend these guys! thank DG

Reply from DG Solutions
Just woke up after the first night out…
Just woke up after the first night out windows were installed and I am so happy we done it, the house still feels warm everywhere, it’s like I’ve had the heating on and we haven’t even put it on for a second, definitely a good move with this energy cost problem going on. And I must say my new front door is beautiful, such an eye catching colour. Thank you DGSOLUTIONS for a professional experience, we will be using you again when we do the Facias, and guttering etc

Reply from DG Solutions
2nd order with DG
2nd order with DG, Adam from the Exeter branch came back to do the back of my house after doing the front. Can’t fault the service, from the salesman Charlie, the surveyor Matt and Charlotte in the office. 10/10

Reply from DG Solutions
Very well installed!
Following a cold call and same day visit from the DG Solutions salesman, we agreed an installation of 9 varying sized replacement windows. We were advised when a surveyor would come along to confirm measurements and he was very friendly. We confirmed a start and completion date two weeks hence. Two fitters attended and were friendly and very efficient in their manner of installation and clearing up afterwards. So efficient that they managed to fit 6 windows on the first day and came back to fit the last 3 in just a few hours the next day! Very helpful in explaining throughout and certificate came through pretty quickly. Although initially skeptical, not just for this company but for cold calling in general, we have been very pleasantly delighted with the service and products installed.

Reply from DG Solutions
Windows and door replacement.
Great service from start to finish, Tony Mitchell sales man who can round was not pushy but informative. 4 weeks from paying deposit to completion. 4 fitters were prompt, friendly and efficient. Would definitely reccomend.

Reply from DG Solutions
Following on from my previous review
Following on from my previous review, I got this from DG Solutions
Reply from DG Solutions
Updated 6 hours ago
We are sorry to read that you have not been satisfied. We understand this has now all been completed for you to satisfaction. Many thanks
THIS HAS NOT BEEN COMPLETED. 1 window fixed, still awaiting a 2nd window which was replaced and broke for the 2nd time when the guy installed it. Also awaiting a new hinge for a window that if I open, I will not be able to close and end caps for large window. How about a phone call? How about the truth? How about good old customer service?
This is the worst service I have ever encountered!!!!

Reply from DG Solutions
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