DHL Reviews 

I would rather have a blind carrier pigeon with one wing deliver something to me than DHL, at least the pigeon will eventually arrive.

This company isn't worth 1 star!! Vodofone repair centre sent my phone back to me using DHL courier service. I received a number of emails and messages initially to let me know when it would be delivered which was promising. The day it was supposed to be delivered I got a text message saying what time it would be here...great, or so I thought! An hour after the time given, I got a message saying it had been handed to me and I had signed for it even giving my surname. As I was in the house and watching out for the delivery I was furious as it hadn't been delivered. I phoned DHL customer services and had to wait 30 minutes before anyone answered. I explained what had happened and the customer service guy was very helpful and sent a photo of proof of delivery. The problem was the photo showed my parcel sticking out of my neighbours door!! So not only my phone was in someone else's house, the delivery driver had lied about me signing for it. I could have lost my phone but luckily got it off my neighbour. I asked to speak to the manager of DHL and was told he would ring back...of course they didn't. I sent an email complaining of this disgraceful service but heard nothing. I think Vodofone are going to stop using DHL.

The worst courier I have ever dealt with. According to the courier’s own pin location, my item was delivered to the wrong address. I never received the item, yet it was marked as delivered and signed for by myself, which is completely untrue as I did not receive or sign for anything.
I have tried to get a response and have heard absolutely nothing. It has now been an entire week, and my item is still missing with no explanation or resolution. The lack of communication and the false delivery confirmation are completely unacceptable.

Very Much bad experience with dhl I had..
Literally this was emotional and horrible experience with.
Actually my brother from England sent 2 purses and 3 shoes for our parents .
Actually mistakenly I wrote amount in wrong box . Which makes the Import Duty Excessively higher that actually it's need to be .
And we requested them alot to change the invoice under section 149 of customs act also state that if provided with appropriate Proofs bill can be change.
They shit people didn't solve this small problem and just ignore. And said they can't do anything bla bla . Irrespective of the fact we had provided the all proofs
They didn't did anything .

We were extremely hurted at that time and being emotional my mom and our family's heart broken.
And He my brother on the other side Sent loving gift with so much hard work .
Now it's go on vain. It was disposed and destroyed 😭😮‍💨

Horrible customer service, literally interrupted me mid call just to answer for me “yes” to paying a duty fee I had zero intention on paying because the shipper already agreed to a refund. Extremely rude and are blatantly looking for commissions, trying to make it uncomfortable or be annoying so you change your mind and pay up.

If I could give less stars I would!!! 1hr 8 mins waiting and still waiting to get through. Useless!!!!! Utter useless

Absolutely terrible company. They insisted they couldn’t find my house repeatedly and eventually sent my item back to the sender. To put this in to context, i uber a lot, get general deliveries a lot and have done for years. DHL are the ONLY company who apparently are unable to find me. I even provided a whatthreewords location but they still couldn’t manage it. I emailed repeatedly and was either ignored or got an email that just wasn’t relevant. Absolutely ridiculous company, one I would never willingly use.

What a terrible delivery firm this is!
Once again today I have a delivery left by the front door ! No knock or doorbell ring and this is normal for them! Down comes the rain and I get a soggy box to try and get indoors! I live in PO7 6AT so try and send a decent considerate driver in future ! The last half a dozen just want to deliver and go home with no thought of the householder!

A awful delivery company and I hope they close down. I’m expecting my first child in a few weeks and sadly for some reason all the recent orders I have made have had DHL as a courier. Every single order has been delayed or the tracking service has been incorrect. One of the orders even got ‘lost’. When you contact them they reply maybe once and basically copied and pasted my email back to me. Horrendous customer service

DHL relied on the USPS to deliver my package which never showed up and when i call customer service they would not help me and did not care about finding the package.

DHL is probably the worst courier available in the UK.
Each time a parcel is due to be delivered by DHL I have issues. Latest delivery:
- Due August 7, between 13:31 and 14:31. Stayed home at that time, checked the tracking to see where the delivery was but after #43, it never changed and never made it to me.
- No further text or email to keep me updated of delays.
- Checked tracking again in the afternoon to find: "13:09 Unsuccessful delivery at doorstep". I was home and nobody attempted to deliver this parcel!
- Rescheduled delivery for Monday 10 August.

We are now 19 August, the parcel is apparently still at the delivery depot. I contacted the customer service twice, a week apart and they sent the same generic message:
"With Shipment number XXX, I understand you're still waiting for your parcel, and I apologise that it hasn't arrived yet, especially since it was expected by 07/08/26. The latest tracking update at Ipswich on 17/08/2026 21:57 shows that the parcel is at the local delivery warehouse awaiting courier collection. I can see that the parcel has been at the delivery depot in Ipswich since 07/08/26, and there have been repeated updates showing it's awaiting courier collection. If there is no further tracking update showing the parcel has been collected by a courier or is out for delivery by the next working day, please reply to this email for further assistance."

I received the exact same response dated 10 August to which I sent follow-up emails on 12 August, 13 August and 17 August and 18 August.. No answers received to any of my emails...

I contacted my seller as well to get answers and probably a replacement.

Please Sellers, do not use DHL!

What a waste of space. Especially from William at
DHL Evri Premium Customer Service. Parcel delivered to wrong address as I can see its not my property from the pic and they asked me to find it instead of asking their inept driver - they've done nothing about recovering it - DO NOT USE!

I will give them 0 star if i could. I lost money because this service is really incompetent and not helpful at all. They asking for premium fee while do nothing at all to help their customer with correct information for custom billing.
I have two packages using their service, not my choice is the sender choice, and both had issues. Both packages are declared with their own number of shipping cost. Both got heavy tax since they do not input my tax id, despite i already put it on the shipping address. Calling them to help me just end up with "there is nothing we can do excuse". Why would i pay premium if you can do nothing? also my second package tracking is not coming up. Just suddenly i get billing notice. They really fast when billing you, but not doing their job.

Not worth paying premium for their service, in fact it is damaging since i overpaid the custom duty.

*Note: As reference the other premium service, start with F letter at their name, give so much better services and very helpful. They keep me updated through message app the status of package. They remind me to submit my tax id along with the link to where i can do that, and this is before the package even arrived in destination. They input the correct shipping cost. Also their customer service so much more active and helpful to help me through the process.

Absolutely rubbish. A made up delivery time frame, paid extra for my parcel to arrive on time. Was given 2 delivery dates and did not arrive on either of them. They said they could not access the delivery area and that's a complete lie, I have been waiting at home all day and NO ATTEMPT WAS MADE TO DELIVER!!!!

Delivery experience
expected 6.30 7.30
at home awaiting bell or knock
7.20 looked out of door to see the van outside ... driving walking back
Do you have my parcel ?
left next door ...
please deliver here request..
climbed into van and drove away
Thumbs down for customer service

If you need to see how the lowest quality, and dishonest service in a business is - you have to give DHL a chance. Out of nowhere my order status got updated to unsuccessful delivery at door step - when I was home and just waiting for this delivery. Plain simple lies.

Yes, its the same as EVERYONE else on this site. In my experience DHL NEVER deliver on time. There's always a delay. Terrible customer service. Can never speak to anyone. Then you see they have taken on EVRI which used to be Hermes which rebranded because they were so useless. DHL obviously don't give a toss. Now im questioning whether to continue to use the service product has been purchased from because they use DHL but are any of the delivery services any good? Maybe they all formed a pact and agreed to be unilaterally sht so it didn't matter who you went with?

Had a parcel that needed to be collected by a person delivered to an adress 7.8 miles away from mine and the photo clearly shows the driver had left it on a random doorstep on a main street exposed for all to see.

Today's delivery was impeccable.
Friendly, helpful and professional driver, a credit to DHL.

Delivery should have happened last friday - its now Tuesday and still no delivery. When you call up they use a series of rotating excuses - couldn't get on the drive (not true) - no one in (not true) - road traffic accident (not true - they've used that one twice with us) - this happens with every single DHL delivery from any company. The worst carrier by a mile.