DHL Reviews 

Was given a delivery time, my wife took time off work to be present, delivery driver ignored time window and arrived 2 hours early! No delivery, no way of making contact
Appalling

I've been using them for a while, but you know my account got locked for no apparent reason which wasted a good 20 minutes of my time! Save yourself the headache!

I hate to say it, but my order arrived with missing items, like, which is unacceptable for a company this size. Very annoying.

I've been using them for a while but the shipping was ridiculously slow so I had to dispute the charge with my bank. Disappointing experience overall.

Update with full journey:

Parcel booked with collection from my house
No one turns up at given slot

Advisors tell me that the driver is delayed and will collect the parcel today

No one turned up, waited on their phone lines for 2 hrs no answer. It ended up well past their closing time so I gave up.

Switched to dropping off the parcel.

Turns out my parcels barcode on the label is actually invalid despite advisors saying it's fine and making me go to a different drop off point.

They regenerate the label and customs documents which meant I have to rip off the existing label and documents on the parcel and stick the new ones on.
It gets scanned successfully.

No one collects the parcel for another 6 days. I had to give them a nudge for them to collect it.
It is then stuck aftrer landing in the US, "in transit", for 12 days.

I give them another nudge and suddenly the customs duty were unpaid, the 5 day deadling to pay has gone and so the parcel is being sent back to me.

I got the parcel back and was charged £8.50 for their failures.

On the flip side with FedEx.

Booked the parcel for collection.

They turned up the next day at 8.30am.

The tracking is granular so I can see that it got released from customs here in the UK and is on it's way to the US.

4 days is all they took to get it to the destination.

tO BE FAIR, THE CHECKOUT PROCESS KEPT GLITCHING OUT, YOU KNOW, MEANING I HAD TO PAY OUT OF MY OWN POCKET! JUST A HEADS UP FOR OTHERS!

They seem to not care about their customers and take their time to deliver things to people.Compared to other providers they are most definitely the slowest out of all of them.

1. DHL never collected my parcels to even attempt delivery. They tried once, called the number as requested but asked for security which is not who they were calling for. When we rightly said we are not security, they left without collecting.
2. Customer service is a joke. I've called 4 times now and they keep playing pass around instead of actually answering the query. The only way to actually get help seems to be having an account and helping yourself, but as it was a single delivery requested, we did not make an account. There is also no easy way to handle multiple shipment numbers, even though they apply 1 shipment number per box on a single pickup request.

Id give zero stars. Absolutle shit show of a company. No way at all to speak to someone. Cannot contact anyone. God knows how they still in business

I wish there were a zero for this company.
The worst experience ever; never going to use these again. I booked this for an urgent delivery, picking up on a Friday and delivering on a Saturday. I filled in all the details, paid the extra fee for a Saturday, printed off and pressed send. I then received an email stating that it would be delivered on Monday. No good for me. I called the support line, waited for over an hour, to be told there is nothing that could be done, you would have to call another number, but she couldn't put me through. I tried calling the number numerous times in total over 3 hours. I then called the next day and spoke with someone else who stated it was being picked up that day and delivered on Saturday.
The driver turned up in a dilapidated old white van, scanned and took the parcel. I then received an email stating to be delivered on Monday.
Back on the phone again to say that is correct; it is Monday, as we don't deliver on a Saturday. I then asked for the parcel to be returned, wanted a refund and wanted to speak with a manager. I was told we don't do refunds, and the wait to speak with a manager is over 3 hours.
I have never known such disregard and lack of accountability from a company that offers a service, does not fulfil it and then will not refund your fee. He even admitted in the notes that his colleague had confirmed a Saturday delivery.

Absolutely shocking service! The delivery driver lied about trying to deliver on two occasions, then i could not trace my parcel!! After many emails and messages over the next couple of weeks no one could even tell me where it was. I contacted the retailer and explained, they found out that the parcel had in fact been lost..... your 'customer service' needs to be a lot more customer friendly!!!

Spare part ordered from Ikea on24/7/26.Ikea advised dhl on 27/7/26 parcel ready for collection.On 19/08/26 advised by dhl parcel arrived in uk. Where has it been for the 23 days it took to get to uk.Telling me it will arrive to me on 24/08/26.Not holding my breath.wWould give no stars if I could.

The delivery service in the UK is appalling. Delivery of 2-4 days is currently outlooking 3 weeks and I have no faith in that date. Cannot speak to anyone on the phone due to voice response system. Emails go unanswered. Why do online companies use DHL if my purchase is ever delivered I will refuse it.

Worst Parcel Service Experience

I am having one of the worst experiences with this parcel service. My delivery is extremely delayed, and there is very poor communication throughout the process. I keep checking for updates, but there is no clear information about where my parcel is or when it is actually going to arrive.

The customer service is also very disappointing. My concerns are not being handled properly, and I feel like nobody is taking responsibility for the issue. Overall, the experience is stressful, inconvenient, and extremely frustrating.

I expect much better service, and based on my current experience, I definitely do not recommend this parcel service. Also now there is no possiblity of getting delivery in time.

Should've arrived 12 th , had email to say delayed and would arrive 13 th, no show. I arranged Del for 18 th due to work etc. No show. Received email to say would come 19 th. No show. Had email 20 th to say would be delivered 18 th, arrived 20 th.
Del driver very polite and cheerful

DHL Leicester UK
Appallingly bad at everything. Delivered on wrong day to wrong address and then customers have a wait of over 35 minutes to report error and complain.
Why business customers use this absolutely terrible company I do not know. The Leicester office customer service operatives do not seem to be the brightest or they have received appalling and ineffective training. The operative I had the misfortune of dealing with could barely understand or speak English. Avoid using DHL at all costs.

Terrible company for collections.
Late for collection 2 days in a row and still not collected.
Customer service line which feels like it's designed to be as difficult as possible to use if not just for mental torture.

I wish i can give rating in minus. Worst delivery service, useless staff. Personal shipment is stuck in customs since 1 week. They promised they will deliver within 2 days, now 8 days gone but still not delivered. I am fedup calling their customer support, they don’t have update. I wish i can file a police complaint against them for their pathetic services. God knows how they are number one as they are claiming.

I would rather have a blind carrier pigeon with one wing deliver something to me than DHL, at least the pigeon will eventually arrive.

This company isn't worth 1 star!! Vodofone repair centre sent my phone back to me using DHL courier service. I received a number of emails and messages initially to let me know when it would be delivered which was promising. The day it was supposed to be delivered I got a text message saying what time it would be here...great, or so I thought! An hour after the time given, I got a message saying it had been handed to me and I had signed for it even giving my surname. As I was in the house and watching out for the delivery I was furious as it hadn't been delivered. I phoned DHL customer services and had to wait 30 minutes before anyone answered. I explained what had happened and the customer service guy was very helpful and sent a photo of proof of delivery. The problem was the photo showed my parcel sticking out of my neighbours door!! So not only my phone was in someone else's house, the delivery driver had lied about me signing for it. I could have lost my phone but luckily got it off my neighbour. I asked to speak to the manager of DHL and was told he would ring back...of course they didn't. I sent an email complaining of this disgraceful service but heard nothing. I think Vodofone are going to stop using DHL.