DHL Reviews 

***Extremely Disappointing Experience***

I recently sent two parcels through DHL without tracking, and the experience was terrible. When the parcels arrived, both boxes had been opened. One box was completely empty, and the other had several missing items.

This is extremely upsetting and unacceptable. Parcels should be handled safely, regardless of whether tracking was purchased or not. The fact that both packages arrived opened raises serious concerns about how DHL handles customers’ shipments.

When I tried to contact DHL about the issue, it was very difficult to reach them. Their support was not available on the weekend, and as a full-time employee it is not realistic to complete this kind of complaint process during normal working days. They expected me to contact the receiver, get a statement from them, make videos, collect proof, fill out a long PDF form, and send everything back within a very short time. After going through all of that effort, DHL still could not confirm that I would be able to claim anything, because the parcels were not insured due to being sent without tracking. This makes the whole complaint process feel unfair, stressful, and almost pointless for the customer.

I am very disappointed with DHL’s service and the way my complaint was handled. I trusted DHL with my parcels, and both arrived damaged, opened, and with items missing. Based on this experience, I would not recommend DHL to anyone sending valuable or important items.

DHL deliveries to my address are a complete disaster.

Packages are regularly marked as “not delivered” or sent directly to a Filiale without any real delivery attempt. Drivers usually just pass by my address without calling, without ringing, and without trying to contact me at all.
This has happened a lot of times already.

Yesterday I had an urgent delivery that was supposed to arrive on time. Instead, DHL again ignored the address and redirected the package to a branch that was already closed when I received the notification.

At this point DHL in Germany feels less like a delivery service and more like a monument to bureaucracy and indifference. You pay for delivery to your door, yet somehow the responsibility quietly shifts back onto the customer every single time.

Punctuality here exists mostly as a theoretical concept in tracking updates rather than in reality. The system appears optimized not for delivering packages, but for generating automated excuses and redirecting responsibility into endless loops of inconvenience.

DHL often feels like a machine that manufactures unnecessary stress with industrial efficiency

Garbage website. Garbage deliveries. Garbage customer support.

I spent hundreds on something from Thomann that is well past the 3-4 business days now. It's been about 10 days and the website leads me around in circles. Worst delivery service on the planet.

DHL international do not speak English (or want to). DHL staff makes no effort to support when only the number of the address is s missing in a small street...
Avoid !

Extremely inconvenient system. Those pack stations..WHY WOULD I POSSIBLY WANT TO HAVE AN APP ON MY PHONE JUST TO OPEN A DOOR? If I wasnt home, you could have easily left it in front of my door or give it to my neighbours or deliver it the next day like all the other companies do! Now i have to go through all the trouble just because of your bad service. Not mentioning that each package arrives late. Every time.

People..., use Hermes.

They are such a racist company, I had two packages that they were both shipped international from Hamburg to Milan and they lost it for over 6 months.
Every time we called the customer service refused to speak English or even try to understand the problem.If we said any word wrong in German they would tell us to call again or directly hang the phone.
My packet had expensive stuff in it and we wrote a letter.Till today we didn’t any answer from them.
I give 1 star because there is no 0.

It took a while but they fully refunded my lost expensive package!
Honestly, at this day and age, that's not to be taken for granted. Was very happy with my service and receiving the full payback amount.

My name wan not on the doorbell (I am staying at an airbnb) and the package was simply returned to the sender.

I've been trying to print off a packing slip for my passport for an hour...

8 browsers, 3 operating systems, 3 computers

What could possibly be this hard?

Pickup scheduled → confirmed.

I stayed on-site and monitored the live tracking to avoid missing the driver.

No one arrived. No ringing, no call.
Still marked as “pickup unsuccessful”.

This is not a one-time issue — it has happened repeatedly.

As a result, I now have to deliver the parcel myself to meet deadlines.

This level of service is simply not acceptable.

Almost almost got deliverys before the expected date.. They underpromise and overdeliver :) one minus point because often get additional import taxes for ddp delivery's

Very bad experience my package was sent on the 13th of april and last update on the website was at the 16th of april at Lahr in Germany. it has goods worth 4 k euro , and no help and even thier answers to open an investigation is useless and the website doesn't work properly 😢 really bad experience and completely frustrating im thinking opening a case at the court thats not how should things works

if u could give 0 stars i would, this is the worst delivery company to ever exist!!!!!
Every time I order something, the delivery driver shows up but never actually delivers my package. They don’t ring the doorbell, just leave, and then I get an email saying I wasn’t home. This has happened multiple times – completely unacceptable.

My package has been at the Radefeld-04158 facility since Monday, April 20th. There is no update for 9 days.

The delivery is very late. Can you please check the status of my package and tell me why it is not moving?

The company procedures are fine until you have a problem. Their standard answers dont help and costumer service representatives are not usefull at all. Found myself talking with 5 diferent people in 20 minutes each one of them told me that they will transfer the call and at the end their final answer was to send an email with my complain.

Ordered from a seller from Poland, was fully prepared for the usual nightmare - package tuck somewhere for a week with zero updates. Instead got actual tracking, real locations, real times. Arrived day three, driver texted before showing up, box was fine. Had to reschedule once, took maybe 90 sec in the app.

Three more orders since then, all the same. Don't have much else to say, it just works.

My delivery from Germany to Denmark was travelling between Neumünster and Hamburg 14 days back and forth 4 times, then finally Danish PostNord overtook the package on the border and I got it home within 1 day. Guys, you need to fix a lot in your processes. Give you 2 stars, not 1 only because you not lost it during your roundtrips...

They don’t even make the effort to understand your question, and they hang up on you without solving the problem. Unbelievable.
The WORST customer service ever!!!!

Always late.
They never try to deliver.
They deliver without caution.
Their pickup system is the worst.
They should not be operating anymore.

One of the worst service I have ever seen