Diamond Furniture Reviews 

1,502
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making the shopping process very pleasant without any sales pressure. Shoppers also deeply appreciate the gorgeous, superior quality furniture and the beautiful layout of the well-designed showrooms. Conversely, a small portion of people felt that delivery times were significantly delayed, leaving buyers frustrated by a lack of proactive communication and empty promises regarding arrival dates. Some reviewers were not happy with extended waiting periods, poor customer support responses, and receiving products that failed to meet their initial expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as extremely polite, helpful, and... See more

Product

Users describe positive interactions with product, highlighting the gorgeous designs and high quality of the... See more

Service

Reviewers mention positive feedback about service, highlighting polite, attentive, and efficient staff in the... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and efficient... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast, timely arrivals and polite staff. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the shop too many fabulous pieces, and Dylan was so helpful and very knowledgeable and friendly. All staff were very attentive and a lovely cup of complimentary tea/coffee while there. Great ex... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more


Company details

  1. Furniture Store

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,502)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent product options and amazing service

Always a pleasure re dealing with the team at their showrooms on the long mile road, irrespective of who you deal with.
Having said the the vast majority of our time has been spent with Michael who is the consummate professional… knowledgeable , great service and friendly.

August 11, 2026
Rated 5 out of 5 stars

its my second time buying the furniture…

its my second time buying the furniture from Diamond furniture and its been as smooth and quick as it was first time. i am loving the dining table and its quality i ordered from diamond furniture and not i can not wait to get my bed delivered.

August 3, 2026
Rated 5 out of 5 stars

I had gone to your store before to buy…

I had gone to your store before to buy chairs and did not find anything suitable. So after shopping around for 2 months. I went back last Sunday, the lady that was serving us rembered looking after us before, she was so helpful, and had a lovely way of dealing with people. This is the service that is hard to find.thanks again to your assistance for all her help. Mary

July 26, 2026
Rated 1 out of 5 stars

An order placed in January took until…

An order placed in January took until 30th of July to be available for collection. Additional items ordered at the same time have only recently left china. Confirmed by the tracker. After being told that there were delays due to the war in the Middle East, it is clear that you were waiting to fill a shipment.
Shocking logistical service and zero customer service or any communications since the order was placed unless we chased!

July 30, 2026
Diamond Furniture logo

Reply from Diamond Furniture

Hi Eoin,

So sorry to hear this, this is not the experience we want for our customers.

Unfortunately, there are ongoing global shipping delays that have caused significant port congestion across both Asia and Europe, affecting container deliveries worldwide and regrettably, these delays are outside of our control. I can assure you that your container left the factory on schedule for its expected arrival date, but experienced lengthy delays in transit due to extended waiting times at various ports and while awaiting a berth. That said I believe you have been speaking to our Customer Service Manager who has allocated your order to an earlier stock container with a view to getting this delivery to you as quickly as possible.

Your stools are now currently with the French Polisher, and our delivery team will be in touch with you by the end of the week to get them booked out for delivery.

Sincere apologies again about this, if you need anything further, please don’t hesitate to reach out to us customerservice@diamondfurniture.ie

Kind regards,

Diamond Furniture

Rated 5 out of 5 stars

We are delighted with the purchase and…

We are delighted with the purchase and are looking forward to delivery if our armchairs. Friendly and efficient service from the knowledgeable Mike Higgins who patiently answered our many questions and requirements. Nice coffee also!

July 25, 2026
Unprompted review
Rated 5 out of 5 stars

I dealt with Dylon

I dealt with Dylon, he was excellent went to so much trouble to help me select my dining suite. Did not put me under any pressure to sell to me just gave me great advice.

July 26, 2026

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