Excellent service, any questions answered within 24 hours, usually an hour. The ring is beautiful, stunning. My fiancé loves it and her friends are always commenting about it. I would highly recomme... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I like the experience I had. Their consultants also speak very good English and assist easily with any question.
I got an outstanding experience, end to end with everyone I interacted with. The ring looks stunning and… she said yes! I would absolutely recommend to all friends who want to get original design and... See more
Company replied
I placed and paid for order DE-271217 on 4 August. The ring was sold as an in-stock item. Diamonds Factory’s own German terms state that in-stock products are delivered within 3–5 working... See more
Company details
About Diamonds Factory Germany
Written by the company
Bei Diamonds Factory ist unser Hauptziel und unsere Mission, die wichtigen Meilensteine im Leben mit luxuriösen, erschwinglichen Schmuckstücken bedeutungsvoll zu gestalten. Mit über 15 Jahren Erfahrung in der Branche wurde Diamonds Factory aus der einfachen Idee heraus gegründet, dass Luxusprodukte nicht unbezahlbar sein müssen – und diese Mission ist auch heute noch unverändert.
Von Diamanten höchster Qualität bis hin zu einzigartigen Edelsteinen und darüber hinaus bieten wir eine umfangreiche Auswahl an atemberaubenden Luxus-Schmuckstücken, mit einer Spezialisierung auf Verlobungsringe, die den „Ja, ich will“-Moment zu einem unvergesslichen Erlebnis machen.
Zufriedene Kunden stehen im Mittelpunkt unseres Handelns, weshalb wir rund um die Uhr echten, menschlichen Kundenservice anbieten. Wir sind stets verfügbar, um Fragen zu beantworten und sicherzustellen, dass unsere Kundenzufriedenheit auf einem außergewöhnlich hohen Niveau bleibt, was sich deutlich in den zahlreichen herausragenden Bewertungen widerspiegelt.
Diamonds Factory Details
Written by the company
- Warum Diamonds Factory
- • Kein Risiko – 30 Tage Rückgaberecht • Niedrigste Preise Garantiert • attraktive Verpackung Unabhängige Labour Zertifikate – GIA, IGI, EGL • Kostenloses Bewertungszertifikat • Kostenloser weltweiter Versand •Gut informiert und Sicheres Einkaufen
Contact info
Seedamm 44 , 60489, Frankfurt am Main, Germany
- 0049 800 1844819
- service@diamondsfactory.de
- www.diamondsfactory.de
4.4
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Diamonds Factory Germany
Thank you so much for your kind words! We’re glad to hear that our response was swift and focused on your needs. It’s always our goal to help solve any issues quickly and effectively. We appreciate your trust and look forward to assisting you again anytime!
Order was 4 weeks late and I had to…
Order was 4 weeks late and I had to chase a number of times, while the product was great when it arrived I won’t order from them again.
January 13, 2024
Reply from Diamonds Factory Germany
Thank you for sharing your feedback. We sincerely apologize for the delay in your order and any inconvenience this may have caused. We understand how frustrating it must have been to wait longer than expected, and we truly appreciate your patience. We're glad to hear that you were happy with the product when it arrived, but we deeply regret that the delay impacted your experience. We are working hard to improve our shipping processes to prevent such delays in the future. Your feedback is invaluable, and we hope to have the opportunity to serve you better in the future.
Communication terrible
January 8, 2024
Reply from Diamonds Factory Germany
Thank you for your feedback. We are truly sorry to hear that you had a negative experience with our communication. We strive to provide clear and timely updates, and we apologize for falling short of your expectations. We value your input and will take this opportunity to improve our communication moving forward. If you have any specific concerns, please feel free to reach out to us directly so we can assist you further.
brilliant choice
appreciated the guidance and illustration on the web page. Product arrived as scheduled within 2-4 weeks. My fiancé is very happy and so am I!
November 27, 2023
Unprompted review
Perfect job
September 27, 2023
Reply from Diamonds Factory Germany
Sehr geehrter Kunde,
Vielen Dank für Ihr wertvolles Feedback!
Es freut uns sehr, dass Sie mit Ihrer Bestellung und unserem Service zufrieden waren.
Bitte zögern Sie nicht, uns bei Rückfragen zu kontaktieren. Wir stehen Ihnen jederzeit gerne zur Seite!
Mit freundlichen Grüßen,
Ihr Diamonds Factory Team
Excellent product and service
The product itself looks great so far but the package/bag was damaged during transport. As a part of such an important gift, I think a beautiful bag also counts.
Update: I've received the new bag. Thank you :)
September 11, 2023
Reply from Diamonds Factory Germany
Sehr geehrter Kunde,
Vielen Dank für Ihr wertvolles Feedback!
Wir bedauern sehr, dass die Umverpackung nicht in einem makellosen Zustand eingetroffen ist.
Wir senden Ihnen umgehend eine neue Schmuckverpackung zu.
Bitte zögern Sie nicht, uns bei Rückfragen zu kontaktieren. Wir stehen Ihnen jederzeit gerne zur Seite!
Mit freundlichen Grüßen,
Ihr Diamonds Factory Team
The diamond ring is just as I imagined
The diamond ring is just as I imagined! Quick service and beautiful pieces!! My fiancé is very happy!! Thank you
July 17, 2023
Unprompted review
Reply from Diamonds Factory Germany
Dear customer,
Thank you for taking the time to leave us a review! Your feedback is very valuable and helps us to continuously improve our products and services.
We hope you will continue to enjoy the beautiful diamond ring and are here to help if you have any questions.
Kind regards,
Your Diamonds Factory Team
I recently made a wonderful purchase—a…
I recently made a wonderful purchase—a stunning ring adorned with a lab-grown diamond. This particular diamond boasts impressive specifications: 1.55 carats, cushion cut, colorless (D), and very, very slightly included (VVS2). I am absolutely amazed by its beauty! I had been monitoring prices for weeks, and to my surprise, the ring, which was initially valued at around €5,000, dropped significantly to an astonishing €1,690. Without hesitation, I seized the opportunity and bought the ring, and I must say, I have absolutely no regrets.
Although I initially received only the DS certificate, to my delight, an IGI certificate was also included when the ring arrived. It was a pleasant surprise! I did have a few questions about the ring, but the customer support team responded promptly and addressed all my concerns. The only drawback I encountered was the waiting time, which was nearly a month. However, this minor inconvenience didn't bother me much since I had planned ahead.
Additionally, I compared my lab-grown diamond to a natural one—a 1-carat brilliant diamond, with a color grade of G and a clarity grade of VS1, valued at €6,900. Honestly, my lab-grown diamond appeared far more captivating! Considering the price I paid, I can confidently say that I made a fantastic bargain.
July 10, 2023
Unprompted review
Reply from Diamonds Factory Germany
Thank you for your valuable feedback! We are pleased to hear that you were happy with our service and hope to welcome you as a returning customer in the future.
Best wishes,
Your Diamonds Factory Team
a great ring
It came earlier than expected, and the quality was as on the pictures. One even recieves the tracking number to follow the parcel. The ring was great and legit. I did have some hesistation about ordering it online but seeing good comments for over 10 years, convinced me.
September 2, 2022
Reply from Diamonds Factory Germany
Thank you so much for your kind review! We are happy that you put your trust in our years of experience and so glad we were able to assist you with this important purchase. If you have any questions, please do not hesitate to contact us!
Super quality,pictures and reality are…
Super quality,pictures and reality are the same,fast delivery, will order again.uv
August 31, 2022
Reply from Diamonds Factory Germany
Thank you so much for your review!
Your valuable feedback helps us as a company and helps other customers in their decision making.
We hope you enjoy the beautiful piece of jewellery!
Kind regards,
Your Diamonds Factory Team
The Diamonds Factory made our dreams…
The Diamonds Factory made our dreams come true.
The Ring is perfect and personalized to my wish.
A big shout out to Ms Saado. She is remarkable and let all questions answered
August 8, 2022
Reply from Diamonds Factory Germany
Thank you so much for your review!
Your valuable feedback helps us as a company and helps other customers with their decision.
We hope you enjoy the beautiful piece of jewellery!
Kind regards,
Your Diamonds Factory Team
Reply from Diamonds Factory Germany
Vielen Dank für Ihre Bewertung! Ihr wertvolles Feedback hilft uns als Unternehmen und hilft anderen Kunden bei ihrer Entscheidung. Wir wünschen Ihnen viel Freude mit dem schönen Schmuckstück!
Worth recommending
I bought the engagement ring from D.F. And I couldn't be happier. They answered the questions, sent the product fast enough and did the certificates I asked for.
The prices are fair, that's why I would further recommend this shop.
November 19, 2021
Easy to buy
I was scared to buy diamonds online, because I never bought diamonds in my life this is was the first time I did it, and with this online store is easy to buy and understand what you going to buy. No regrets.
January 4, 2021
decentransparent, 100% in time, certificate.
decent, transparent, 100% in time, certificate.
March 12, 2020
Unprompted review
the ring was astonishing
the ring was astonishing, my girlfriend was amazed by it, and the online Service is great.. I have only a Little notice on your delivery Service with Fedex.. it is a precious and expensive product you are delivering, so it should be delivered to the Person who ordered it personally, not left on the appartment door without any surveillance.
September 19, 2019
Unprompted review
Reply from Diamonds Factory Germany
Dear Youssef,
Thank you for your very important feedback.
We are glad to hear that you are happy with the ring and the service we provide.
However, we very much regret that the delivery service provided by our logistics partner gave cause for complaint. We organize an insured express shipping service for our customers and have worked with FedEx successfully for many years.
As part of this service, the driver must hand over the parcel only to residents at the registered shipping address and obtain a signature.
We have passed your feedback along to FedEx to investigate the issue further and to prevent a repeat occurrence.
Please do not hesitate to contact us if you have any questions or concerns.
Kind regards,
The Diamonds Factory Team
Reply from Diamonds Factory Germany
Vielen Dank für Ihr positives Feedback! Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.