Dick Lovett Group Reviews 

Great experience buying my Discovery 5 at Melksham. Nicholas, Nick and Niall were absolutely great. Would recommend visiting the dealership. From browsing to purchase to driving away...all took just a few weeks end to end. Very happy with our new Disco :D

Ordered a part and tried to source another from Bmw motorrad was told to continue the conversation via email replied to an email to chase parts required no reply after a week or so phoned company was told it would be passed on to original service advisor a week later no reply after contacting again finally got through to chase previous parts ordered two weeks prior to be told lost in the post
Managed to order the parts needed from bmw Alton with greater response than Bristol’s efforts

First Class customer service from initial enquiry to collection of approved used Discovery Sport.
Nick Cook was extremely helpful throughout the process.

Charlotte Boge - Cribbs was super helpful. Took time to answer all of my questions about i4, very helpful and informative. Thanks

In February 2024, my father-in-law purchased a BMW 2 Series from D. Lovett Melksham, advertised as having full service history. We later discovered the service history didn’t exist in full at the time of sale.

Despite multiple attempts to resolve this privately, including a confirmed GDPR breach, conflicting documents, and manual alterations to BMW’s service system after the sale, the dealership have refused to uphold our complaint.

A buyback offer of just £8,300 (39% less than paid 13 months ago, with minimal use) was their only solution — and even that was presented without proper resolution of the service history issues.

Legal advice confirms this is a textbook case of misrepresentation under the Consumer Rights Act 2015, and we are now pursuing external action via the Motor Ombudsman, BMW UK, Trading Standards, and the ICO.

We delayed going public out of courtesy, hoping the dealership would act in good faith — but they have not. We will update this review if any party delivers a lawful, fair, and ethical outcome.

Well where do I start. We needed a car quickly so decided to go to Audi, Mercedes and BMW to find offers. Audi and Mercedes provided a horrific experience, both with clueless salesman who tried to sell us a PCP deal rather than our lease requirement. The Audi salesman in particular was one of the most insufferable human’s I’ve ever been in the company of.

Our last stop was BMW where we were introduced to Charlotte, one of the BMW sales executives. She gave us a quick rundown of what was available and what the cost was, no buggering around. EXACTLY what we wanted. She even had a powerpoint with each slide displaying the exact car and price with no gibberish or confusing jargon. Just wow. She immediately took us to the car to look around and didn’t try to sell us anything we didn’t need or want.

We made a deal within the hour and we’re absolutely chuffed with our i7.

Now me and my driver can laugh at all the peasants as I cruise past in obsurdly oversized car, fully reclined whilst playing Fortnite on the built in cinema in the back (kidding).

10/10 service, 10/10 car, 10/10 people, will never go anywhere else.

Thanks again to Charlotte and all the rest of the team at BMW.

As always, great service and price, from Mike Tovey, for my new F800 GS.
Could have my precise specification.
Third motorcycle I have bought from him over the years.
Even worked his day off, for my handover. Dedication or what!

Mark Chandler Landrover dealership in Melkshm. Very helpful salesman and very straightforward to deal with. Very efficient, was able to pick up my new car in two days! I live 3 hours away from this garage so everything was done via phone and email seamlessly. A pleasure to deal with!

I was disappointed to receive a call from the garage, quite forcefully, telling me to download the BMW App to unlock functionality to then download the App to find none of the advertised functionality. The representative said they would ask a Senior Engineer and callback, however, there was no callback.

This company could not organise a poke in a cathouse.
All from the very top should be dismissed and replaced by monkeys because they are capable of doing a better job.
If you want to treat your customers like idiots I guess they will behave like them.
I could write for hours on our last five plus years experience but would end up with cramp in my fingers .
Don’t touch unless you have more money than common sense

From my initial contact with Charlotte at Lovett Bristol Dealership through to the conclusion of our negotiations she was exceptionally knowledgeable, friendly and went beyond the normal Sales process.
Her video of the vehicle i was interested in and photos of the
leather colour options was extremely useful.

She was always very responsive and I felt valued at all stages of the discussion we conducted.

If you want exceptional Customer Service Charlotte is the person to contact.

First experience of dealing with BMW Motorcycle buying my first S1000 RR, sales person Steven was always very helpful and quick to respond to any of my questions. Very happy with the bike and would recommend them.

Barnaby was very professional and knowledgeable. Answered questions directly with as little spin or hard sell as you can reasonably expect. He offered advice backed up by examples. Overall a great purchase experience.

It was a pleasure to deal with Josh Marks who was extremely helpful patiently answering all our questions, at no stage did we feel any sales pressure.

I recently purchased a reuse BMW from D Lovett Melksham. A nice car just under 4 years old other than a tyre problem with the 2 rear tyres. Having had a puncture in one of them I discovered that both tyres were at a tyre tread depth of 2mm (this is quite bald with note that The AA recommends tyre change at 3mm tread); this after driving the vehicle for under 1,500 miles since taking ownership. I eventually got a satisfactory response to my issue by communicating with the dealership Head of Business (a pleasant man), with much toing and froing prior to this with less senior individuals - hence the 2 star rating rather than 1! My advice to anyone is that potential used car buyers should check the tyre tread depth across the full tyre before taking ownership of a used vehicle from this or dare I say any other dealership!!

Josh and Chris were excellent as ever and I can't fault their dedication to customer satisfaction. Simply the best Aston Martin dealership to purchase your new car from!

Very knowledgeable, easy to deal with and zero pressure from anyone. Recommend dealing with Adrian.

Great communication from Sam. Provided the best deal over several other dealerships. The bike was well prepared and handover was efficient. Thanks

Sorry but how is melksham jaguar landrover still trading.
Disgusted with your attitude.
Red light on dash board saying exhaust full. So phoned to be told don't drive it, it will need to be recovered. We will phone you back. Oh they did phone to say they can't do it until at least September so phone Swindon or Bristol. That was it.
So unhelpful.

It was time for another Landrover from another dealership! From the start of the process, Josh and the team looked after us and made the experience of buying a new car very enjoyable. No pressure and excellent service from start to finish. Thank you for restoring our faith in LR after many years of poor service at other dealerships.