DID Electrical Reviews 

50,450
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,121 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the incredibly friendly and welcoming staff for offering exceptionally helpful guidance when choosing various household appliances and electronics for their homes. Consumers often appreciate the smooth purchasing process, noting that store representatives go above and beyond to ensure every detail is clear and well-explained. However, some customers also noted delays in delivery times and poor communication regarding the status of their online orders. A few shoppers also mentioned experiencing unexpected scheduling delays, unhelpful customer service responses, and notable difficulties when trying to track their pending deliveries.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and very knowledgeable about products. Reviewers frequently... See more

Product

Reviewers highlight positive aspects of product quality, mentioning that items like the combi oven, TV, and... See more

Service

Customers report great satisfaction with the service, highlighting staff who are knowledgeable, friendly, and... See more

Customer service

Clients share positive opinions on customer service, highlighting staff who are friendly, knowledgeable, and... See more

Delivery service

Reviewers share mixed feedback about delivery service experiences. On one hand, many consumers praise fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emm... See more

Company replied

Rated 5 out of 5 stars

Josh was really really helpful helping me pick a fridge. Very knowledgeable and provided swift service to get the delivery out and just lovely, happy, friendly service which can be a scarcity these da... See more

Company replied

Rated 5 out of 5 stars

I called in to DID in Tullamore to purchase a laptop for my niece , I had no idea what to get but staff member Mandy was so helpful I had no problem making the right choice .A great shopping experie... See more

Company replied

Rated 5 out of 5 stars

Had a very positive experience with Conor in the Limerick branch on Sunday. He was very helpful and polite, answered all my questions and went through all the details of my purchase to make sure I und... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(50,450)

11,517 reviews in the last 12 months

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Rated 4 out of 5 stars

Purchased online

Purchased online. Phoned two retail DID shops to enquire about product and their lack of knowledge about product was not helpful. I asked for their names they refused. I knew more about product from their website. I will not phone staff because of their lack of knowledge about products they sell on behalf of DID.

August 11, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

We appreciate you sharing your experience regarding our team's product knowledge. We are actively working to improve our staff training to ensure they are well-informed about all items we offer.

Thanks
DID Electrical

Rated 5 out of 5 stars

Alec and johnny installed a washing…

Alec and johnny installed a washing machine for me. Excellent services I would highly recommend them. Regards Carol dundon

July 31, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 2 out of 5 stars

Faulty Cofee Grinder

Faulty Grinder

Very disappointed with this coffee grinder. I only recently bought it and unfortunately, it is faulty and does not work properly. I expected a new grinder to work straight out of the box, especially for the price.

I’m hoping the seller will resolve the issue quickly, but based on my experience so far, I cannot recommend this product.

August 11, 2026
DID Electrical logo

Reply from DID Electrical

Hi Adrian,

Thank you for your feedback. We are truly sorry to hear that the coffee grinder you recently purchased is faulty and not working as expected. We understand your disappointment, especially when a new product doesn't perform straight out of the box. We want to assure you that we are committed to resolving this issue for you quickly.

Thanks
DID Electrical

Rated 5 out of 5 stars

Cameron in the Newbridge store was…

Cameron in the Newbridge store was extremely helpful and a world of knowledge when it came to helping me buy appliances for my kitchen. Highly recommend.

August 12, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great service…

Item ordered "Click & Collect" in the morning and it was ready for collection by luchtime. No delay in picking it up instore. Great service and good price.

August 11, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Got a great delivery service

Got a great delivery service , did nt have to wait in for hours came within the designated time frame . Adam was my delivery man and he was really helpful and very efficient, had my cooker and washing machine up and running in no time . Polite and friendly I would recommend did electric for home appliances and delivery services

August 12, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Order SO26-1303524

Order SO26-1303524
Top class service from Denil. No pressure, just good advice.

July 9, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Quick delivery

Quick delivery

August 10, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Conor was so helpful!!

Conor was so helpful helping me pick out the perfect present for my dad - thank you Conor!

August 11, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent customer service from your…

Excellent customer service from your team in DID Tallaght especially a manager with blonde hair, I think she was called Rema. She was so professional and helpful towards me after I purchased the wrong dishwasher online.I only realised after I returned home from work and it was installed, plus all packaging binned. I thought I was going to be stuck with it, however after speaking with a nice young man on the phone and then the manager, I was reassured and told I could swap and it wouldn't be an issue, I just had to pay a repacking fee,then all I had to do was come down and pick out the dishwasher i actually wanted.
The following day i went down and met Rema personally and she was so helpful and understanding and made my mistake, less embarrassing for me,while sorting everything out with such a great attitude and professionalism.

August 4, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent perfect well done like it

Excellent perfect well done like it

August 11, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 4 out of 5 stars

Delivery was a bit slow but all else…

Delivery was a bit slow but all else was good and the delivery seamless

August 10, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Shopping at DiD electrical is a doddle.

Easy to order online. Choice of Store pick up or delivery ..Order was ready very quickly. Staff in the store were very friendly. I am a happy customer .Thank you..

August 10, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Went in recently looking for a gaming…

Went in recently looking for a gaming monitor after coming straight from curry’s. The gentleman at curry’s was clearly bothered by me so on I went to did. Daniel was so helpful and helped me pick out a good monitor. Thanks again Daniel! He even charmed my old cranky mother 😂

August 1, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Excellent service in store

Excellent service in store, met by Josh with friendly smile and hello. Needed new AirPods and he kindly explained the difference in the models ensuring I got the right product to meet my needs. Excellent service by did

August 11, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I had a very good experience in DID…

I had a very good experience in DID today. Excellent service and very friendly assistance from a staff member named Mandy

August 11, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

5-STAR service

Mandy in Tullamore store was great at helping us pick out what we wanted. All staff was welcoming and offered assistance! They provided many options and were clear at explaining everything.

August 10, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great experience

Had a very positive experience with Conor in the Limerick branch on Sunday. He was very helpful and polite, answered all my questions and went through all the details of my purchase to make sure I understood everything. It’s also fantastic that they deliver. Overall a great experience and absolutely great price on all the products I bought.

August 9, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great staff and very helpful in the…

Great staff and very helpful in the Finglas branch, Emma and the floor lads where patient and sorted a full apt order so quickly thanks

August 11, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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