DID Electrical Reviews 

50,441
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,121 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the incredibly friendly and welcoming staff for offering exceptionally helpful guidance when choosing various household appliances and electronics for their homes. Consumers often appreciate the smooth purchasing process, noting that store representatives go above and beyond to ensure every detail is clear and well-explained. However, some customers also noted delays in delivery times and poor communication regarding the status of their online orders. A few shoppers also mentioned experiencing unexpected scheduling delays, unhelpful customer service responses, and notable difficulties when trying to track their pending deliveries.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and very knowledgeable about products. Reviewers frequently... See more

Product

Reviewers highlight positive aspects of product quality, mentioning that items like the combi oven, TV, and... See more

Service

Customers report great satisfaction with the service, highlighting staff who are knowledgeable, friendly, and... See more

Customer service

Clients share positive opinions on customer service, highlighting staff who are friendly, knowledgeable, and... See more

Delivery service

Reviewers share mixed feedback about delivery service experiences. On one hand, many consumers praise fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emm... See more

Company replied

Rated 5 out of 5 stars

Josh was really really helpful helping me pick a fridge. Very knowledgeable and provided swift service to get the delivery out and just lovely, happy, friendly service which can be a scarcity these da... See more

Company replied

Rated 5 out of 5 stars

I called in to DID in Tullamore to purchase a laptop for my niece , I had no idea what to get but staff member Mandy was so helpful I had no problem making the right choice .A great shopping experie... See more

Company replied

Rated 5 out of 5 stars

Had a very positive experience with Conor in the Limerick branch on Sunday. He was very helpful and polite, answered all my questions and went through all the details of my purchase to make sure I und... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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4.8

All reviews

(50,441)

11,509 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic service from DID limerick

Fantastic service from DID limerick. Wonderful service from Eoin who was so helpful and knowledgeable.

August 8, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Very helpful

Linda was a great help in picking out a washing machine on the Bandon store. Lovely person to deal with and all done with a smile.

August 6, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Reinard was very helpful and…

Reinard was very helpful and knowledgable

August 2, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great service

Great service, delivery quick

August 7, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Absolutely loved the service that…

Absolutely loved the service that Caitlin has provided, she was courteous and helpful answering any questions.

August 9, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

A great customer journey

A great customer journey

August 8, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

The delivery and installation of our…

The delivery and installation of our new washing machine was on time and seamless! Thank you.

August 8, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

A pleasant experience

Had a pleasant experience with Ms.Caitlin. Very prompt service at the counter, friendly in nature and I love the product. Would visit again to buy electronics from there in future..

August 9, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great experience!

The help and advise we received from DID staff was absolutely excellent. Emma from finglas went above and beyond for us. Thanks a mill!

August 9, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Brian was so easy to deal with and…

Brian was so easy to deal with and great recommendation

August 9, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Dimitar was very helpful in us choose…

Dimitar was very helpful in us choose our coffee machine. Excellent customer service.

August 8, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 2 out of 5 stars

You didn’t have the item currently in…

You didn’t have the item currently in stock

August 8, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

We appreciate you letting us know about the item being out of stock. We are actively working to improve our inventory management to prevent this.

Thanks
DID Electrical

Rated 5 out of 5 stars
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great product

Great product

August 5, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great customer services

Great customer services. As soon as we walked in the door a representative was straight over to assist .

August 7, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 1 out of 5 stars

I have not recieved my item

I have not recieved my item, so how can I give a review

August 7, 2026
DID Electrical logo

Reply from DID Electrical

Hi Marie,

Thank you for your review. Your order was placed on 5tg August and was dispatched on 7th August. According to the DPD tracking information, your order was successfully delivered today, 10th August. We appreciate you taking the time to leave your feedback and hope you’re happy with your purchase.

Kind Regards,
DID Electrical

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Went above what was required. Reece checked something out for me that wasn’t related to the initial purchase.

August 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

A pleasure to deal with

We had a great experience at DID Clearwater thanks to Patrick. He helped us choose both our new TV and blender, and his knowledge was outstanding. He took the time to explain the different options clearly and made the whole process very easy.
Patrick was professional, friendly, and great fun to talk to. He really knows his stuff and gave us confidence that we were making the right choices.
Excellent customer service from start to finish — Patrick is a real credit to DID Clearwater. Highly recommended!
Thank you!

August 8, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Tallaght, great for customer service

I dealt with Rima in the Tallaght branch who was able to source the cooker I was interested in from within DID although not available in her branch. She was very knowledgeable and helpful in locating it.

August 8, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 1 out of 5 stars

Re washing machine

Not delivered on due date. Lack of communication by e-mail and no return phone call as promised

August 7, 2026
DID Electrical logo

Reply from DID Electrical

Hi Aidan,

We sincerely apologise for the delayed delivery and the lack of communication. We are actively reviewing our processes to prevent this from happening again.

Thanks
DID Electrical

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