DID Electrical Reviews 

50,448
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,121 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the incredibly friendly and welcoming staff for offering exceptionally helpful guidance when choosing various household appliances and electronics for their homes. Consumers often appreciate the smooth purchasing process, noting that store representatives go above and beyond to ensure every detail is clear and well-explained. However, some customers also noted delays in delivery times and poor communication regarding the status of their online orders. A few shoppers also mentioned experiencing unexpected scheduling delays, unhelpful customer service responses, and notable difficulties when trying to track their pending deliveries.

What people talk about most

Staff

Consumers find staff to be positive, helpful, and very knowledgeable about products. Reviewers frequently... See more

Product

Reviewers highlight positive aspects of product quality, mentioning that items like the combi oven, TV, and... See more

Service

Customers report great satisfaction with the service, highlighting staff who are knowledgeable, friendly, and... See more

Customer service

Clients share positive opinions on customer service, highlighting staff who are friendly, knowledgeable, and... See more

Delivery service

Reviewers share mixed feedback about delivery service experiences. On one hand, many consumers praise fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emm... See more

Company replied

Rated 5 out of 5 stars

Josh was really really helpful helping me pick a fridge. Very knowledgeable and provided swift service to get the delivery out and just lovely, happy, friendly service which can be a scarcity these da... See more

Company replied

Rated 5 out of 5 stars

I called in to DID in Tullamore to purchase a laptop for my niece , I had no idea what to get but staff member Mandy was so helpful I had no problem making the right choice .A great shopping experie... See more

Company replied

Rated 5 out of 5 stars

Had a very positive experience with Conor in the Limerick branch on Sunday. He was very helpful and polite, answered all my questions and went through all the details of my purchase to make sure I und... See more

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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Asks customers to review

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4.8

All reviews

(50,448)

11,509 reviews in the last 12 months

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Rated 5 out of 5 stars

Great product

Great product

August 5, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great customer services

Great customer services. As soon as we walked in the door a representative was straight over to assist .

August 7, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 1 out of 5 stars

I have not recieved my item

I have not recieved my item, so how can I give a review

August 7, 2026
DID Electrical logo

Reply from DID Electrical

Hi Marie,

Thank you for your review. Your order was placed on 5tg August and was dispatched on 7th August. According to the DPD tracking information, your order was successfully delivered today, 10th August. We appreciate you taking the time to leave your feedback and hope you’re happy with your purchase.

Kind Regards,
DID Electrical

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Went above what was required. Reece checked something out for me that wasn’t related to the initial purchase.

August 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

A pleasure to deal with

We had a great experience at DID Clearwater thanks to Patrick. He helped us choose both our new TV and blender, and his knowledge was outstanding. He took the time to explain the different options clearly and made the whole process very easy.
Patrick was professional, friendly, and great fun to talk to. He really knows his stuff and gave us confidence that we were making the right choices.
Excellent customer service from start to finish — Patrick is a real credit to DID Clearwater. Highly recommended!
Thank you!

August 8, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Tallaght, great for customer service

I dealt with Rima in the Tallaght branch who was able to source the cooker I was interested in from within DID although not available in her branch. She was very knowledgeable and helpful in locating it.

August 8, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 1 out of 5 stars

Re washing machine

Not delivered on due date. Lack of communication by e-mail and no return phone call as promised

August 7, 2026
DID Electrical logo

Reply from DID Electrical

Hi Aidan,

We sincerely apologise for the delayed delivery and the lack of communication. We are actively reviewing our processes to prevent this from happening again.

Thanks
DID Electrical

Rated 5 out of 5 stars

Wash machine install Kildare

Jack from DID arrived on time and was very professional with the installation and very quick too.

August 7, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Brilliant customer service & product…

Brilliant customer service & product knowledge with Reinard. Reinard expertly advised us on buying a new dishwasher and helped me look back on a previous order to sort another issue out. Attentive, friendly, nothing was too much trouble and quick.

August 8, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Eoin was great and really helpful from…

Eoin was great and really helpful from the Limerick store.

August 8, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Colm and sam were very helpful and…

Colm and sam were very helpful and colm had great knowledge on cooker goods would recommend!

August 8, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Ziaul and Oisin were amazing

Ziaul and Oisin were brilliant in helping me with my purchase of an iPhone and help in setting it up. 5 stars for the lads in Killarney!

August 1, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

5 stars service provided by Conor in…

5 stars service provided by Conor in Limerick store, all perfect, thanks

August 7, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I had to contact the store to check…

I had to contact the store to check about a delivery that was due, the girl in dealt with was extremely helpful and friendly.
Chris the delivery guy was excellent and very friendly.

August 7, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

I needed a no-frills microwave for a…

I needed a no-frills microwave for a small household. The selection was wide-ranging, the layout was comfortable and clean and the prices were clearly displayed. The staff member I dealt with was Emma who was extremely helpful, both in the transaction and pointing out parking areas and helping with moving the box to my car. Payment went smoothly and everyone I met in the Clearwater store was helpful, pleasant and knowledgeable. Five stars.

August 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Caitlin at DiD tallaght was great today…

Caitlin at DiD tallaght was great today i order my stuff to another DiD and she get it sent to the store in tallaght for me witch was a great help cant thank her amuff
Thanks again
Bernard

August 5, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Was in DiD limerick one childers road…

Was in DiD limerick one childers road yesterday was me with a lovely girl her name was aoife she was so helpful went through everything with me it was so nice will be looking for her again if I need anything else

August 7, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Buying our hob on line was straight…

Buying our hob on line was straight forward also opted for installation. The installer was very good, took out the old hob and fitted the new one with no mess. Very pleasant fellow and done a great job. Also took the old hob and all the packaging away with him.

August 6, 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Went looking for good noise cancelling…

Went looking for good noise cancelling headphones for a trip. Nikola in Killarney listened to the type of trip I was going on and he picked the right pair for me so very happy.

August 4, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 4 out of 5 stars

Caitlin was friendly & efficient

Caitlin was friendly & efficient. Good at her job.

August 7, 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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