Digby Brown Solicitors Reviews 

3,608
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 600 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently praise the supportive staff and dedicated solicitors for their exceptional professionalism, clear communication, and continuous reassurance throughout personal injury claims. People consistently highlight how approachable and empathetic the legal team is, ensuring that every question is answered and clients feel well cared for at all times. Some reviewers were not happy with the timeline, noting that the overall legal proceedings took longer than expected or required a prolonged battle to reach a resolution. A few individuals also mentioned experiencing difficulties when attempting to initiate their claims, reflecting occasional challenges with initial case evaluations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, empathy, and clear... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives maintain excellent... See more

Service

Customers report deeply satisfying experiences with the service provided throughout their legal claims.... See more

Claim

People report positive experiences with claim processes, highlighting professional support and successful... See more

Customer communications

Clients share positive opinions on contact, noting that staff are very easy to reach and efficient from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Ve... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thankyou to fiona for taking my case on and believed that i had a case to win. Which infact she did that for me, it was a longer process than expected due to insurance co... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Digby Brown to anyone and especially Simone Smith. Through a long delicate process was supported above and beyond what I would ever have expected. My experience with Digby Bro... See more

Company replied

Rated 5 out of 5 stars

I contacted Digby Brown after suffering a no fault injury & explained my predicament to Sian. I was then assigned to Louis who was involved right from the beginning advising, guiding and he explain... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. Each year we use our experience and expertise to recover millions of pounds in compensation. Digby Brown has been at the forefront in providing access to justice for accident victims by pioneering 'no win, no fee' arrangements and by introducing legal expenses insurance and outlays funding schemes. In addition, the firm believes they are unique in Scotland by using specialist departments to cover the range of types of accidents, types of injury and location of accident, to offer our clients the very best possible resources to bolster their case.

Because it matters to Digby Brown

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,608)

598 reviews in the last 12 months

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Rated 5 out of 5 stars

Noah norbash

Noah was absolutely amazing throughout my whole case he went through every single little detail every time there was something new and consistently gave me updates I couldn’t have had a better experience thank you so much

July 27, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Aaron,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Noah was amazing throughout your case and that he went through every detail. We are delighted that he kept you up to date and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Noah, and we wish you all the best in the future.

Rated 5 out of 5 stars

Excellent Service

Fantastic job by DB and call out to Gail McGinn who provided a very clear, concise and comprehensive process throughout. Thank you for the professionalism and support from start to end.

July 23, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Scott,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Gail was very clear, concise and comprehensive, and that she was professional and supportive throughout your case. We are delighted that you had a positive experience with the firm and that you would rate the service 5-stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Gail, and we wish you all the best in the future.

Rated 5 out of 5 stars

I contacted Digby Brown after suffering…

I contacted Digby Brown after suffering a no fault injury & explained my predicament to Sian.
I was then assigned to Louis who was involved right from the beginning advising, guiding and he explained in detail to me throughout. He also organised all the medical assessments required to assist with my claim.
I would like to thank Louis & Digby Brown for everything they have done.

July 21, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Elizabeth,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Louis explained everything to you in detail and organised all your medical assessments for you. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Louis, and we wish you all the best in the future.

Rated 5 out of 5 stars

Digby Brown great company

Hi,
I contacted Digby Brown a couple years ago regarding an incident/accident i was involved in as a pedestrian and got speaking to Jennifer who listened and took on my case, yes it took a couple of years for her to get a result, but when i questioned myself she was always there to support and work tirelessly on my behalf, and yes she won my case, i just cant thank her and her team enough.
Never be afraid to contact Digby Brown regarding an incident/accident you have been involved in and injured
Like their advert says if it matters to you, it matters to Digby Brown

July 21, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Peter,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Jennifer was always there to support you and that she worked tirelessly on your behalf. We are delighted that you are pleased with the outcome of your case and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Jennifer, and we wish you all the best in the future.

Rated 5 out of 5 stars

Brilliant

I was assigned Gillian, who from the very beginning explained everything in great detail and made everything easy to understand, kept me in the loop through the whole process. Was a great experience would use again and felt Digby Brown had my best interests at all times

February 28, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Colin,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Gillian explained everything in detail to you and helped make things easy to understand. We are delighted that you were kept in the loop, and felt that the team had your best interest at all times.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Gillian, and we wish you all the best in the future.

Rated 5 out of 5 stars

First Class

I would highly recommend Digby Brown to anyone and especially Simone Smith. Through a long delicate process was supported above and beyond what I would ever have expected. My experience with Digby Brown has been life changing in every way and cannot thank them and Simone enough for everything they have done.

June 26, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Scott,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Simone supported you above and beyond during this difficult time, and that you found the service to be first class. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Simone, and we wish you all the best in the future.

Rated 5 out of 5 stars

Great Service

Scott was very informative and kept me in the loop at all times. He gave me confidence in the case and always called when planned. Would highly recommend both Scott and Digby Brown

July 20, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Catherine,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Scott was very informative and kept you in the loop at all times. We are delighted that he gave you confidence in the case and that he helped make your experience with the firm a positive one.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Scott, and we wish you all the best in the future.

Rated 5 out of 5 stars

You're in safe hands with Digby Brown

I contacted Digby Brown regarding an accident I had at work resulting in a long term injury. I spoke with Hannah who put me at ease straight away. She was so easy to talk to, I immediately knew I was in good hands. Hannah took on my case and I have to say, she was amazing from start to finish. She kept me informed at all times and was always there to answer any questions I had. People are often nervous to pursue a claim, feeling it's daunting but I would urge anyone who feels like this to contact Digby Brown. I'm so glad I did. I'm so glad I had Hannah representing me as she definitely made a stressful time in my life so much less so. Hannah successfully won my case for me and I'm so grateful to her for all she did for me.

July 14, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Linda,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Hannah put you at ease straight away, kept you informed throughout, and was always there to answer your questions. We are delighted that you had a positive experience with the firm, and that you felt in good hands with Hannah.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Hannah, and we wish you all the best in the future.

Rated 5 out of 5 stars

Motor accident

I had a motor accident at my workplace,so I was advised to contact Digby Brown,from start to finish they were understanding patient with me and very very helpful,I wasn’t sure at some things but they put me at ease and helped me along the way of my claim , nothing was to much trouble if I wasn’t sure they were there to help me,and always kept me up to date with everything along the way I highly recommend and appreciate everything they have done for me.

December 12, 2025
Unprompted review
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Reply from Digby Brown Solicitors

Hi Allan,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that from start to finish, your solicitors were understanding, patient and very helpful. We are delighted that you had a positive experience with the firm, and that you were kept at ease throughout your claim.

Thankyou for choosing Digby Brown for legal help. We will pass along your kind comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

My experience with digby brown was…

My experience with digby brown was amazing I received amazing service and my lawyer Ryan was outstanding he gave me a lot of support during my recovery.

July 9, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Abbi,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Ryan was outstanding and that was able to support you during your recovery. We are delighted that your experience and the service you received was amazing.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Ryan, and we wish you all the best in the future.

Rated 5 out of 5 stars

All help

All help didn't make anything complicated

July 9, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Luke,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you found the team to be helpful and that the process was not complicated for you. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your feedback to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

My experience with Monica at Digby Brown

My experience with Monica at Digby Brown was a hassle free process. The level of contact and updates was at a high level and the information gathering for my case was very in-depth.

I would highly recommend Digby Brown to anyone who needs to go through a car accident claim.

July 7, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi David,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that your experience with Monica was hassle free, and that her contact and information gathering was in-depth. We are delighted that you would rate your experience 5-stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Monica, and we wish you all the best in the future.

Rated 5 out of 5 stars

thank you Scott Cathro

Hi. I would like to thank Digby Brown solicitors especially Scott Cathro.
Scott was professional and very friendly throughout my case. his advice was invaluable.
Scott seen my case through to a very satisfactory conclusion.
I would recommend Digby Brown to anyone who has had a work place accident

July 7, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Christopher,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Scott was professional, friendly, and his advice was invaluable. We are delighted that you had a positive experience with the firm, and that you are pleased with the outcome of your case.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Scott, and we wish you all the best in the future.

Rated 5 out of 5 stars

very helping an easy to follow

very helpfull and easy to follow

July 7, 2025
Unprompted review
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Reply from Digby Brown Solicitors

Hi Stuart,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you found the team to be very helpful and the process was easy to follow. We are delighted that you would rate your experience 5-stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Digby brown were great every step along…

Digby brown were great every step along the way after my accident, they done the best they could with everything that was done through out the case. Would 100% recommend to anyone looking for a representative after an accident.

July 6, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Cameron,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that the team was great every step of the way, and that they did their best on your case. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

10/10 experience

From start to finish I felt supported.
The communication from the same solicitor was paramount and the relationship they build with the client really helps to have full trust in the process.

Can’t thank them enough for the seamless experience.

July 5, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Chelsea,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you felt supported from start to finish and that the communication with your solicitor was paramount. We are delighted that you had a seamless experience with the firm and that you were able to trust your solicitor and the process.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Absolutely fantastic from start to…

Absolutely fantastic from start to finish, Mrs Danielle Wardrope was a massive help in my case outstanding and professional, digby brown helped me significantly well, I’m glad I called them first.

July 2, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi David,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Danielle was outstanding, professional and a massive help with your case. We are delighted that you had a positive experience with the firm and that you found the service to be amazing throughout.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Danielle, and we wish you all the best in the future.

Rated 5 out of 5 stars

Rebecca has been amazing

Rebecca has been amazing, great communication via email or phone! Very professional!

July 2, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Sheree,

Thank you so much for taking the time to leave a review, we really appreciate it!

It is great to hear that Rebecca was amazing, professional and had great communication. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Rebecca, and we wish you all the best in the future.

Rated 5 out of 5 stars

Well what can I say

Well what can I say ?
Just a brilliant solicitors,just when I needed to ask a few questions they answered them perfectly and a very knowledgeable lady ( joy )was so very helpful I got everything answered by her , and the company kept me informed and did everything for me .
Thank you again .

December 25, 2025
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Reply from Digby Brown Solicitors

Hi Aileen,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Joy was helpful, able to answer all your questions and did everything for you. We are delighted that you were kept informed throughout, and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Joy and the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Recommended

Sarah Hassan was our solicitor, she was very good at what she did, professional and got me and my partner a fair settlement that were happy with. Would recommend to anyone who finds themselves in a car incident that was not caused by them.

June 30, 2026
Unprompted review
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Will,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Sarah was professional and able to secure you a fair settlement after your car accident. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Sarah, and we wish you all the best in the future.

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