Digby Brown Solicitors Reviews 

3,608
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 600 reviews, reviewers overwhelmingly had a great experience with this company. Clients frequently praise the supportive staff and dedicated solicitors for their exceptional professionalism, clear communication, and continuous reassurance throughout personal injury claims. People consistently highlight how approachable and empathetic the legal team is, ensuring that every question is answered and clients feel well cared for at all times. Some reviewers were not happy with the timeline, noting that the overall legal proceedings took longer than expected or required a prolonged battle to reach a resolution. A few individuals also mentioned experiencing difficulties when attempting to initiate their claims, reflecting occasional challenges with initial case evaluations.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, empathy, and clear... See more

Customer service

Reviewers mention positive feedback about customer_service, noting that representatives maintain excellent... See more

Service

Customers report deeply satisfying experiences with the service provided throughout their legal claims.... See more

Claim

People report positive experiences with claim processes, highlighting professional support and successful... See more

Customer communications

Clients share positive opinions on contact, noting that staff are very easy to reach and efficient from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Ve... See more

Company replied

Rated 5 out of 5 stars

I would like to say a massive thankyou to fiona for taking my case on and believed that i had a case to win. Which infact she did that for me, it was a longer process than expected due to insurance co... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Digby Brown to anyone and especially Simone Smith. Through a long delicate process was supported above and beyond what I would ever have expected. My experience with Digby Bro... See more

Company replied

Rated 5 out of 5 stars

I contacted Digby Brown after suffering a no fault injury & explained my predicament to Sian. I was then assigned to Louis who was involved right from the beginning advising, guiding and he explain... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. Each year we use our experience and expertise to recover millions of pounds in compensation. Digby Brown has been at the forefront in providing access to justice for accident victims by pioneering 'no win, no fee' arrangements and by introducing legal expenses insurance and outlays funding schemes. In addition, the firm believes they are unique in Scotland by using specialist departments to cover the range of types of accidents, types of injury and location of accident, to offer our clients the very best possible resources to bolster their case.

Because it matters to Digby Brown

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,608)

598 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

Claire looked after everything thing regarding my injury claim simple straightforward easy process highly recommend well worth the fee they charge

February 17, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Kevin,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Claire looked after everything for you and helped make your claims process straightforward. We are delighted that you found the service to be excellent and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Claire, and we wish you all the best in the future.

Rated 5 out of 5 stars

A very positive experience in dealing…

A very positive experience in dealing with Digby Brown from start to finish.. We were represented by Sam Boyce throughout and Sam kept us updated at every step. Sam displayed sound knowledge, was professional and showed genuine empathy towards my injured father. Everyone at the company was very professional and understanding and I would not hesitate in recommending Digby Brown to anyone.

June 26, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Angela,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

We are delighted to hear that you had a very positive experience from start to finish. It is fantastic to hear that Sam displayed sound knowledge, was professional, showed genuine empathy, and that he kept you updated at every step.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Sam, and we wish you all the best in the future.

Rated 5 out of 5 stars

Professional, Knowledgeable and Supportive

I cannot recommend Digby Brown highly enough. From start to finish, the service I received was excellent, professional, and supportive throughout what was a very difficult time.

A special thank you to Steven, whose expertise, guidance, and clear communication made all the difference. He kept me informed at every stage, explained everything in a way that was easy to understand, and worked tirelessly to help resolve my case successfully.

Without Steven and the team at Digby Brown, I would have struggled to navigate the process on my own. Their knowledge, dedication, and genuine commitment to achieving the best outcome gave me confidence and peace of mind throughout.

I would not hesitate to recommend your services to anyone needing expert legal assistance.

June 22, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Chris,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is fantastic to hear that from start to finish the service you received was excellent, professional and supportive during a difficult time. We are delighted that Steven's clear guidance and communication helped make your experience at the firm a positive one, and that you are pleased with the outcome of your case.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Steven, and we wish you all the best in the future

Rated 5 out of 5 stars

I was very appreciative with the…

I was very appreciative with the communication, and if Needed a quick word, they were just a phone call away.

June 24, 2026
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Reply from Digby Brown Solicitors

Hi Bruce,

Thank you for taking the time to leave a review, we really appreciate it.

It is great to hear that you were happy with the communication you received, and that the team were always just a phone call away when you needed to talk. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Highly recommend

Great communication right from the get go. Kept me informed every step of the way. Very professional and I would highly recommend their services.

June 27, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Lisa,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is fantastic to hear that the communication was great from the start, and that you were kept informed every step of the way. We are delighted that you found the service to be very professional and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team and we wish you all the best in the future.

Rated 5 out of 5 stars

First class company

Digby Brown supported me and my family in taking forward a civil case after our involvement in a serious RTC. I cannot fault the service we received.
We were treated with care and empathy and supported through every step of the process. Our case wasn’t straight forward but I never felt that Digby Brown didn’t care. My solicitor was exceptional and the media manager did an excellent job for us too when dealing with the media. I would throughly recommend them without hesitation

November 3, 2025
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that you were treated with care and empathy and you were supported every step of the way during your claim. We are delighted that both your solicitor and the media team were exceptional, and helped make your experience with the firm a positive one.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Laura Quinn did an amazing job very…

Laura Quinn did an amazing job very helpful and always kept me up to date with my claim

August 13, 2025
Unprompted review
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Reply from Digby Brown Solicitors

Hi Ryan,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Laura did an amazing job on your claim. We are delighted that she was helpful and kept you up to date, and that she helped make your experience at the firm a positive one.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Laura, and we wish you all the best in the future.

Rated 5 out of 5 stars

Danielle was amazing at helping me

Danielle was amazing at helping me. She gave me encouragement and reassurance every step of the way and was so professional at all times.

She kept in regular contact and kept me updated with everything that was happening I cant thank her enough!

June 1, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Isobel,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that Danielle was amazing, and that she gave you encouragement and reassurance every step of the way. We are delighted that she kept you updated throughout, and helped make your experince with the firm a positive one.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Danielle, and we wish you all the best in the future.

Rated 5 out of 5 stars

From the first phone call with Christie…

From the first phone call with Christie woods she was amazing and very supportive throughout the full process and kept me up to date each step of the way with any updates. She was a pleasure to deal with

June 23, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Nyree,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Christie was amazing right from the beginning, and that she was supportive and kept you updated each step of the way. We are delighted that she was a pleasure to deal with, and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Christie, and we wish you all the best in the future.

Rated 5 out of 5 stars

After my accident i was not to…

After my accident i was not to confident on where to go or what do do, digby brown was understanding and described evrythig for me and helped me to claim compensation, always there to help with any enquiry i had. I completly recommend digby brown for any compensation claim!

October 22, 2025
Unprompted review
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Reply from Digby Brown Solicitors

Hi Michel,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that your solicitor was understanding, described everything in detail, and was always there to help you with any questions you had. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Digby brown

I contacted digby brown after a shoulder injury at work.

I was assigned Scott Cathro Solicitor to work on my case and I couldn't have asked for anyone better to help.
Scott has communicated with me at every stage of the process and did his utmost to be clear and give good advice for me to recieve the best settlement.

I found Scott to be calm and reassuring at all times and he has worked tirelessly to obtain the best outcome for me.

Scott has made himself available at short notice to take my phone calls and explain the legal process clearly to me.

June 23, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Paige,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that Scott communicated with you throughout and gave good, clear advice. We are delighted that he helped make your experience with the firm a positive one, and that you are pleased with the outcome of your case.

Thank you for choosing Digby Brown for legal help after your accident at work. We will pass along your kind comments to Scott, and we wish you all the best in the future.

Rated 5 out of 5 stars

First class company

From my first phone call to Digby Brown, the staff were professional, polite and efficient.
Ryan Connelly's first contact with me was to introduce himself and take an account from me of my accident. Throughout the whole experience Ryan was patient, courteous and professional. He answered my questions, gave me reassurances and good advice, and was respectful throughout. If anyone reading this needs a company to fight their corner, look no further than Digby Brown. Ryan Connelly did a great job and I am very grateful for his hard work on my behalf.

June 20, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Phyllis,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Ryan was patient, courteous, gave good advice and answered all your questions. We are delighted that Ryan and the team helped make your experience with the firm a positive one, and that you are pleased with the outcome of your case.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Ryan, and we wish you all the best in the future.

Rated 5 out of 5 stars

Recently I had an accident and Digby…

Recently I had an accident and Digby Brown dealt with my case. Rebecca dealt very professionally with my case and was always there to answer any of my question or any help I needed. I would 100% recommend Digby Brown.

June 16, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Usman,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Rebeca dealt with your case very professionally and that she was always there to answer any questions you had. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Rebecca, and we wish you all the best in the future.

Rated 5 out of 5 stars

Digby Brown Solicitors Aberdeen

Digby Brown Solicitors Aberdeen gave me a first rate service with no stone unturned. Victoria a true empathetic person in her pure professionalism. She is a definite godsend and thank you to all the staff and professionals involved with all thier great expertise.

Health and happiness to all.

Simon

June 18, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Simon,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Victoria was empathetic and professional and left no stone unturned with regards to your case. We are delighted that she and the team helped make your experience with the firm a positive one.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Victoria, and we wish you all the best in the future.

Rated 5 out of 5 stars

Great experience 😊

I was assisted by Claire Kennedy and she was wonderful ! Any questions I was looking to be answered she was there to give the help. Couldn’t have asked for a better experience 😊 thanks again Claire you work amazingly

June 18, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Kandice,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Claire was wonderful and that she was able to answer all of your questions. We are delighted that you had a great experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Claire, and we wish you all the best in the future.

Rated 5 out of 5 stars

Amazing help

After I had my accident I had intended not to seek for any compensation, but others persuaded me that I should do because of the injuries. When I contacted Digby Brown and was told they would help me, I was assigned to Sarah near where I live.
Sarah has been brilliant. I tended to play down my injuries, but she gave me advice, encouraged me to use the resources that Digby Brown were offering and was realistic in what to expect from the compensation. This was far more than I had anticipated.
Many thanks for the amazing help I have been given.

May 13, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Allan,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Sarah was brilliant and helpful and she was able to secure you the compensation you deserved. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Sarah, and we wish you all the best in the future.

Rated 5 out of 5 stars

Katie was excellent and kept me updated…

Katie was excellent and kept me updated throughout the whole process

January 15, 2026
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Reply from Digby Brown Solicitors

Hi Olivia,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Katie was excellent and that she kept you updated throughout the whole process. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Katie, and we wish you all the best in the future.

Rated 5 out of 5 stars

I had a excellent experience with Digby Brown Solicitors.

I had a excellent experience with Digby Brown Solicitors. My representative Rebecca Reynolds was professional, knowledgeable, and supportive throughout the entire process. She kept me informed at every stage, answered any questions or queries promptly, and made what should have been a very stressful situation for me much easier to manage. Her dedication, commitment, compassion, and attention to detail has been invaluable in achieving the best outcome and gave me great confidence and comfort. I would highly recommend their services to anyone seeking expert legal assistance.

June 17, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Peter,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Rebecca was professional, knowledgeable and supportive throughout your claim process. We are delighted that her dedication, commitment and compassion gave you confidence and support and helped make your experience with the firm a positive one.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Rebecca, and we wish you all the best in the future.

Rated 5 out of 5 stars

Very fast and understand for every…

Very fast and understand for every decision. This is my second time and I feel more confident on how my case was handing.

April 30, 2026
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Reply from Digby Brown Solicitors

Hi Christina,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that your solicitor was fast and understanding in every decision. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Hannah, and we wish you all the best in the future.

Rated 5 out of 5 stars

Helpful with a wealth of experience in…

Helpful with a wealth of experience in this field helped get the right result which took time special thanks to Hannah

March 15, 2026
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Reply from Digby Brown Solicitors

Hi Kenneth,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Hannah was helpful and her wealth of experience helped secure you a result you are pleased with. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Hannah, and we wish you all the best in the future.

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