Digby Brown Solicitors Reviews 

3,608
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 600 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated legal team for providing exceptional personal support, showing deep empathy, and making complicated compensation claims completely stress-free from start to finish. Consumers note that staff members are consistently polite, patient, and always available to answer questions while offering reassuring guidance throughout the entire journey. Some people also felt that starting a legal claim could initially feel daunting or nerve-wracking during such difficult times before receiving professional assistance. A few other people also noted seeking assistance after being involved in unexpected road traffic accidents that required careful legal navigation.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Service

Users describe positive interactions with service, highlighting top-class professionalism and support from... See more

Claim

Consumers find claim handling to be a largely positive experience, praising the stress-free and supportive... See more

Customer communications

Reviewers express high satisfaction regarding contact experiences, highlighting supportive interactions from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an injury claim through digby brown and they handled everything making it so easy and stress free for myself while I recovered. The outcome was favourable aswell thanks to their efforts. Euan Ro... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Claire ( paralegal ) for all the provisional work and Noah for seeing the claim over the line Full professional service from start to finish and securing best offer available... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Digby Brown Solicitors. They supported me from the very beginning right through to the successful conclusion of my case. A very special thank you to Tamara for all her he... See more

Company replied

Rated 5 out of 5 stars

Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Ve... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. Each year we use our experience and expertise to recover millions of pounds in compensation. Digby Brown has been at the forefront in providing access to justice for accident victims by pioneering 'no win, no fee' arrangements and by introducing legal expenses insurance and outlays funding schemes. In addition, the firm believes they are unique in Scotland by using specialist departments to cover the range of types of accidents, types of injury and location of accident, to offer our clients the very best possible resources to bolster their case.

Because it matters to Digby Brown

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,608)

600 reviews in the last 12 months

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Rated 5 out of 5 stars

I found the company very easy to deal…

I found the company very easy to deal with

December 27, 2025
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Reply from Digby Brown Solicitors

Hi Helen,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you found the company very easy to deal with, and we're delighted that you would rate your experience 5-stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Excellent service, kept us informed and got us a good offer.

Excellent service, kept us informed and got us a good offer. Dealt with the Aberdeen branch following a no fault car crash.

January 1, 2026
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Reply from Digby Brown Solicitors

Hi Iain,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that the team provided an excellent service, kept you informed and secured you a result you are happy with. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help after your car accident. We will pass along your lovely comments to the Aberdeen team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Danielle has been very helpful

Danielle has been very helpful, always keeping me updated every step of the way, very professional and has a great understanding of how to deal with delicate situations.

June 2, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Danielle was very helpful and kept you updated every step of the way. We are delighted that her professionalism helped make your experience with the firm a positive one.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Danielle, and we wish you all the best in the future.

Rated 5 out of 5 stars

Jackie

From beginning to end I was always kept up to date,Katrina was my solicitor she communicated with me to keep me up to date about my case.

December 2, 2025
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Reply from Digby Brown Solicitors

Hi Jackie,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Katrina always kept you up to date throughout your case. We are delighted that you would rate your experience 5-stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Katrina, and we wish you all the best in the future.

Rated 5 out of 5 stars

I cannot thank Kirsty Grant and the…

I cannot thank Kirsty Grant and the team at Digby Brown Inverness enough for their outstanding support throughout my case. From the very beginning, Kirsty was professional, approachable, and always took the time to explain everything clearly, making what could have been a stressful process feel straightforward and manageable. Her dedication, communication, and attention to detail gave me confidence every step of the way. Thanks to her hard work and expertise, my case was successfully resolved, and I am extremely pleased with the outcome. I would highly recommend Kirsty Grant and Digby Brown Inverness to anyone looking for knowledgeable, compassionate, and highly effective legal representation.

June 2, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Kristy and the team were professional, approachable and always took the time to explain things clearly. We are delighted that you are pleased with the outcome of your case, and that Kirsty was able to make your experience straightforward and manageable.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Kristy, and we wish you all the best in the future.

Rated 4 out of 5 stars

I've had a good experience so far

I've had a good experience so far, but it can always be better.
I recommend it👌🏻

June 2, 2026
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Reply from Digby Brown Solicitors

Hi Lukasz,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you had a positive experience so far, and that you would recommend us. We are always looking for ways to improve, so if there's anything we could do to make your experience even better, please feel free to email help@digbybrown.co.uk and let us know.

Thank you for choosing Digby Brown for legal help. We have passed along your feedback to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

What an absolute delight

What an absolute delight to have Digby Brown represent me in my complicated case.
the legal team were top class and i could not have asked for more.
Hassle free great communication brilliant job i could not have asked for more.

January 28, 2026
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Reply from Digby Brown Solicitors

Hi Sue,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that your solicitors were top class, and that the process was hassle free. We are delighted that you are pleased with the outcome of your case, and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

The team at Digby brown work endlessly…

The team at Digby brown work endlessly with extreme effort to fight on my behalf

December 15, 2025
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that the team worked endlessly with extreme effort to fight your claim for you. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor and we wish you all the best in the future.

Rated 5 out of 5 stars

Had an car accident in October…

Had an car accident in October 25,contacted Digby Brown ,and was dealt with by Megan Hutchison,she was really efficient,when she said she would call back she did,arranged for me to meet with specialists and dealt with my claim

October 1, 2025
Unprompted review
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Reply from Digby Brown Solicitors

Hi William,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Megan was really efficient and kept in touch throughout your claim. We are delighted that she was able to get you specialist help and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Megan, and we wish you all the best in the future.

Rated 4 out of 5 stars

I was kept up to date with everything

I was kept up to date with everything , and the whole process was great

August 12, 2025
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Reply from Digby Brown Solicitors

Hi Stephen,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that you were kept up to date with everything and that the whole process was great.

Thank you for choosing Digby Brown for legal help. We will pass along your feedback to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Was very easy to contact them always…

Was very easy to contact them always kept in touch about my claim and won my case for me highly recommend

December 14, 2025
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Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that your solicitor was very easy to contact and always kept in touch with you during your claim. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

I had a great experience Sam and the…

I had a great experience Sam and the team work so hard for my case and I am forever grateful. Very professional and also caring. Thank you again.

May 26, 2025
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Reply from Digby Brown Solicitors

Hi Linda,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Sam and the team were very professional and caring, and that he worked hard for your case. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Sam, and we wish you all the best in the future.

Rated 5 out of 5 stars

Was really helpful and kept me updated…

Was really helpful and kept me updated on my situation

May 26, 2026
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Reply from Digby Brown Solicitors

Hi Heather,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that your solicitor was really helpful and that they kept you updated on your situation. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

I was involved in a car accident last February..

I was involved in a car accident last year which left me with physical and psychological injuries. My case was handled by Rebecca and she could not have been better to work with. She remained supportive, informative and extremely professional throughout and was always available if I had any enquiries. I'm extremely happy with the outcome of my case and grateful for all of her hard work! I would highly recommend Rebecca if someone finds themselves in a situation similiar to my own. Thank you so much again!

February 26, 2026
Unprompted review
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Reply from Digby Brown Solicitors

Hi Megan,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that Rebecca was supportive, informative and extremely professional throughout. We are delighted that you had a positive experience with the firm, and that you are pleased with the outcome of your case.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Rebecca, and we wish you all the best in the future.

Rated 5 out of 5 stars

Work injury

Amazing service very professional and fought beyond the call of duty for my case can’t thank euan from digby enough for all the work he done for me 5*

August 26, 2025
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Reply from Digby Brown Solicitors

Hi Paul,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Euan was very professional and that he fought beyond the call of duty for your case. We are delighted that you had a positive experience with the firm and that you would rate the service 5-stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Euan, and we wish you all the best in the future.

Rated 5 out of 5 stars

The best

Iona went over and above to help me
Absolutely different class.

December 1, 2025
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Reply from Digby Brown Solicitors

Hi James,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Iona went over and above to help you. We are delighted that you had a positive experience with the firm, and that the service was the best.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Iona, and we wish you all the best in the future.

Rated 5 out of 5 stars

The person who dealt with my claim was…

The person who dealt with my claim was very understanding and professional. Gareth McFarlane kept me updated and was very happy when my claim was more than I expected.

December 18, 2025
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Reply from Digby Brown Solicitors

Hi Alexandra,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that Gareth was understanding and professional. We are delighted that you are pleased with the outcome of your case and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Gareth, and we wish you all the best in the future.

Rated 2 out of 5 stars

I had a positive experience initially

I had a positive experience initially, with clear communication and good progress on my matter. However, once the company addressed liability, their approach changed significantly. They appeared primarily focused on securing their fees and strongly encouraged me to accept the first settlement offer. This was supported by carefully worded correspondence that implied I could face personal liability if I chose to proceed.What I found particularly unprofessional was their unsolicited advice explaining that I should wear a suit if the case goes to court. I am well aware that appropriate attire is important in a courtroom setting.

January 2, 2026
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Reply from Digby Brown Solicitors

Hi Tommy,

Thanks for your feedback. We are sorry to hear that although you had a positive experience to begin with, you felt this changed during your case.

We have now reviewed your file and although we cannot discuss the specifics of a case on an open forum, we can say that we always press for the best outcome for our clients, and we can see no change in approach throughout your case.

The settlement offer received in your case was a good one. Simply because it was a first offer, does not mean it was not a fair offer. Any further action was unlikely to lead to an increase in the offer already made to you, and may have resulted in less. This view is based on our experience and skill in balancing the strength of evidence available and what the legal process will determine is fair compensation for injury and loss. You also benefited from independent legal advice from Counsel about the offer in your case, and advice about the best attire to wear if the case proceeded to courtroom. We are sorry if this offended you.

If you would like to discuss this further, please contact help@digbybrown.co.uk

Rated 5 out of 5 stars

Take Care Of Everything

Ryan was fantastic, made so simple and took care of everything

January 5, 2026
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Reply from Digby Brown Solicitors

Hi Carl,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Ryan was fantastic, he made the process simple and took care of everything for you. We are delighted that you would rate your experience 5-stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely feedback to Ryan, and we wish you all the best in the future.

Rated 5 out of 5 stars

Everything was explained to me

Everything was explained to me. Outcome was as I expected. Fairly happy.

February 1, 2026
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Reply from Digby Brown Solicitors

Hi Catherine,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that everything was explained to you and that the outcome of your case met your expectations. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your feedback to the team, and we wish you all the best in the future.

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