Digby Brown Solicitors Reviews 

3,630
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 602 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for being incredibly supportive, professional, and patient while explaining complex legal terms very clearly throughout the entire legal process. People deeply appreciate the excellent communication provided, noting that dedicated team members always keep them constantly updated and respond promptly to any concerns or questions. Some reviewers were not happy with certain interactions, specifically mentioning occasional unhelpful behavior from individual staff members, as well as experiencing unexpected difficulties and frustrations when trying to get their specific personal injury claims accepted and handled by the legal team.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting clear communication and... See more

Service

Users describe positive interactions with service, highlighting top-class professionalism and support from... See more

Claim

Consumers find claim handling to be a largely positive experience, praising the stress-free and supportive... See more

Customer communications

Reviewers express high satisfaction regarding contact experiences, highlighting supportive interactions from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an injury claim through digby brown and they handled everything making it so easy and stress free for myself while I recovered. The outcome was favourable aswell thanks to their efforts. Euan Ro... See more

Company replied

Rated 5 out of 5 stars

I would like to thank Claire ( paralegal ) for all the provisional work and Noah for seeing the claim over the line Full professional service from start to finish and securing best offer available... See more

Company replied

Rated 5 out of 5 stars

I would highly recommend Digby Brown Solicitors. They supported me from the very beginning right through to the successful conclusion of my case. A very special thank you to Tamara for all her he... See more

Company replied

Rated 5 out of 5 stars

Digby brown were great. Always kept you up to date each month with what was going on. Rachel who was dealing with our case was always polite and understanding explaining things as we went along. Ve... See more

Company replied


Company details

  1. Personal Injury Attorney
  2. Law Firm
  3. Lawyer
  4. Legal Services

Written by the company

Digby Brown is Scotland's largest personal injury practice. From our seven offices in Glasgow, Edinburgh, Dundee, Aberdeen, Kirkcaldy, Inverness and Ayr, we cover the length and breadth of the country. Our expertise in personal injury, particularly in the fields of catastrophic head and spinal injury is widely acknowledged. Digby Brown is ranked Band 1 for Personal Injury in Scotland by Chambers Guide to the UK Legal Profession and Legal 500. Each year we use our experience and expertise to recover millions of pounds in compensation. Digby Brown has been at the forefront in providing access to justice for accident victims by pioneering 'no win, no fee' arrangements and by introducing legal expenses insurance and outlays funding schemes. In addition, the firm believes they are unique in Scotland by using specialist departments to cover the range of types of accidents, types of injury and location of accident, to offer our clients the very best possible resources to bolster their case.

Because it matters to Digby Brown

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(3,630)

622 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very fast and understand for every…

Very fast and understand for every decision. This is my second time and I feel more confident on how my case was handing.

April 30, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Christina,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that your solicitor was fast and understanding in every decision. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Hannah, and we wish you all the best in the future.

Rated 5 out of 5 stars

Helpful with a wealth of experience in…

Helpful with a wealth of experience in this field helped get the right result which took time special thanks to Hannah

March 15, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Kenneth,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Hannah was helpful and her wealth of experience helped secure you a result you are pleased with. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Hannah, and we wish you all the best in the future.

Rated 2 out of 5 stars

Poor outcome

My outcome was less than expected as i have a registered disability due to my accident

January 30, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hello, we are sorry to hear that you were unhappy with the outcome of your claim.

Having reviewed your file, we can see that your solicitor worked hard on your behalf and achieved a fair settlement. This view is based on our experience and skill in balancing the strength of evidence available and what the legal process will determine is fair compensation for injury and loss.

While client confidentiality prevents us from discussing specific details on a public forum, we can confirm that the prospects of your claim were discussed with you throughout the process and that an offer was put forward on your behalf, in accordance with your instructions, which was subsequently accepted.

Our records do not indicate that any concerns were raised during your case. We are satisfied that your claim was handled appropriately and with your best interests at the forefront throughout.

If you would like to discuss this in more detail, we would kindly ask you to contact help@digbybrown.co.uk in the first instance. Thank you.

Rated 5 out of 5 stars

They were fantastic Amy first lawyer…

They were fantastic Amy first lawyer Then Ava Trainee Lawyer, Chris my lawyer,Barristers Tom & David. They were amazing from start to finish...

January 11, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Allan,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that all of the team were amazing on your case from start to finish. We are delighted that you would rate your experience 5 stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Very helpful and mindfull

November 14, 2025
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Michael,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that your solicitors were very helpful and mindful. We are delighted that you would rate your experience with the firm 5 stars.

Thank you for choosing Digby Brown for legal help. We will pass along your comments to the team, and we wish you all the best in the future.

Rated 5 out of 5 stars

Car Accident

My experience with Digby Brown was first class.
From making my claim until the final outcome I was informed every step of the way of how my claim was progressing.
Lawyer was very kind and considerate when speaking to her
this made the process very easy.
Thanks.

January 23, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Liz,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you were informed every step of the way and that your solicitor was kind and considerate. We are delighted that you had a first class experience with the firm.

Thank you for choosing Digby Brown for legal help after your car accident. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 4 out of 5 stars

Good communication

Good communication

January 29, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Roderick,

Thank you for taking the time to leave a 4-star review, we really appreciate it.

It is great to hear that the communication was good. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your feedback to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Digby Brown's experience is clear

Digby Brown's experience was clear from the start. Excellent open lines of communication with regular updates and advice. All of which resulted in a satisfactory offer, and acceptance. Thank you Linzi Boland.

February 2, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Linzi's communication was excellent and she gave regular updates and advice during your claim. We are delighted that you are pleased with the outcome of your case, and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Linzi, and we wish you all the best in the future.

Rated 5 out of 5 stars

Had a great experience with Digby Brown…

Had a great experience with Digby Brown and would recommend them as the service was fantastic and they couldn’t do enough for you

April 7, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Jean,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that the service was fantastic and that you had a great experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Compensation

Excellent communication throughout. The other party initially refused to pay, denying the facts, but eventually paid. Maite kept me informed of any updates or issues promptly and secured fair compensation for me.

February 16, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi David,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Maite communicated well throughout, gave prompt updates and helped secure you a fair result. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to Maite, and we wish you all the best in the future.

Rated 5 out of 5 stars

Great service and communication all…

Great service and communication all through my claim. Very clear updates and advice received from day one.

March 2, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Eddie,

Thank you for taking the time to leave a review, we really appreciate it!

It is fantastic to hear that you received great service and communication during your claim, and that you were given clear updates and advice. We are delighted that you would rate your experience 5 stars.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

Great service,always kept up to date…

Great service,always kept up to date with progress and given good breakdown regarding my best options.

January 16, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Alistair,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that you were kept up to date with the progress of your case, and that you were always informed of your best options. We are delighted that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 4 out of 5 stars

Communication was regular and…

Communication was regular and instructions etc clear from the start. The conclusion was positive and support offered throughout the process.

December 30, 2025
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Sean,

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that communication was clear and regular from the start. We are delighted that you are pleased with the outcome of your case and that you had a positive experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to your solicitor, and we wish you all the best in the future.

Rated 5 out of 5 stars

It good to no help there for pepel …

It good to no help there for pepel that nied it you work is very good thank john higgins

June 12, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

We're glad to see you would rate the experience 5-stars and will pass this along to the team.

Thank you for choosing Digby Brown for legal help. We wish you all the best in the future.

Rated 5 out of 5 stars

Great experience

I experienced a road traffic accident which resulted in hospital admission for a number of weeks. I contacted Digby Brown and Euan visited my home to discuss the case. Over tje next year I received regular updated on the progression of the case via phone, e-mail and video calls. Great experience.

June 4, 2026
Unprompted review
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Thank you for taking the time to leave a review, we really appreciate it!

It is great to hear that Euan kept you updated on the progress of your case. We are delighted that he helped make your experience with the firm a great one.

Thank you for choosing Digby Brown for legal help after your road traffic accident. We will pass along your lovely feedback to Euan, and we wish you all the best in the future.

Rated 5 out of 5 stars

I've had a fantastic experience with…

I've had a fantastic experience with Digby Brown. They have been very attentive throughout, keeping me constantly up-to-date with the progression of my claim.
I would recommend them 100%, as I couldn't fault them at all!

June 11, 2026
Unprompted review
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Angela,

Thank you for taking the time to leave a review, and for the kind recommendation, we really appreciate it!

It is great to hear that the team were attentive throughout, and kept you in the loop with the progression of your claim. We are delighted that you had a fantastic experience with the firm.

Thank you for choosing Digby Brown for legal help. We will pass along your lovely comments to the team, and we wish you all the best in he future.

Rated 5 out of 5 stars

I can’t thank Megan enough

I can’t thank Megan enough, she was so patient and understanding of my situation. It was a brilliant service thanks again. MAS

December 11, 2025
Unprompted review
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Mary-Ann,

Thank you very much for taking the time to leave a review, we really appreciate your feedback.

We're delighted to hear that you received a brilliant service from Megan, and she was very patient and understanding of your situation.

Thank you for turning to Digby Brown for legal help. We will pass along your kind words and thanks to Megan and wish you all the best.

Rated 5 out of 5 stars

I used digby brown for a work related…

I used digby brown for a work related injury they were extremely helpful and good the case handler Christie was very helpful and professional she explained everything that was expected to happen and the outcome was very good highly recommend

May 23, 2026
Unprompted review
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Richard,

Thank you for taking the time to write a review - and for the kind recommendation!

It is great to hear that you found Christie to be very helpful and professional, she explained everything that was expected - and it was a very good outcome.

Thank you for choosing Digby Brown for legal help after your work related injury. We will pass along your lovely comments to Christie who I'm sure will be delighted. Wishing you all the best for the future.

Rated 5 out of 5 stars

My experience with digby brown was…

My experience with digby brown was outstanding. They done all the hard work and kept in touch with me every few weeks to let me know how things were progressing which was very quick. Many thanks again. Andy

June 9, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Andy,

Thank you for taking the time to leave a review about your experience, we really appreciate it.

We're delighted to hear it was an outstanding experience with the team, they did all the hard work and kept in touch with you so you knew how your case was progressing.

Thank you for choosing Digby Brown for legal help. We will pass along your kind feedback and thanks to the team and wish you well.

Rated 5 out of 5 stars

Very professional service

Very professional service. Great communication. Very helpful

June 9, 2026
Digby Brown Solicitors logo

Reply from Digby Brown Solicitors

Hi Hazel,

Thank you for taking the time to leave a review, we really appreciate your feedback.

It is great to hear that you received a very professional service from the team, with great communication and they were very helpful.

Thank you for turning to Digby Brown for legal help. We will pass along your kind comments to the team and wish you all the best.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look