Prompt attention to my issue. I misunderstood that the additional purchase I made was a digital copy. When I buy books, I prefer a physical copy. Call me old-school but in my opinion, there is somethi... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife loved the song that was created using the background story of our courtship and some lyrics I had written years ago. The customer service was prompt, courteous, kind and completely understood... See more
Company replied
I purchase a product, then attempted to cance but I later had a change of heart. During all this, the customer service was rapid and top notch! I eventually decided to keep the product and I am so... See more
Company replied
I had a problem with a vendor who didn’t deliver a product I ordered for 6 months. As soon as I contacted Digistore24, they were expedient about reaching out to the vendor and kept trying to get resol... See more
Company replied
Company details
- Software Company
- Affiliate Marketing Service
- Distribution Service
- Internet Marketing Service
- Internet Shop
- Payment Service
About Digistore24
Written by the company
Digistore24 ist eine deutsche All-in-One-Verkaufsplattform, über die Selbstständige und Unternehmen digitale Produkte, Software, Dienstleistungen, Veranstaltungen, Bücher u.v.m. vertreiben. Digistore24 übernimmt hierbei u.a. die Zahlungsabwicklung, die Auslieferung/Bereitstellung der Produkte und den Kundensupport. Auf diesem Weg erwerben Millionen von Kunden über Digistore24 die Produkte der Produkthersteller und Vertriebspartner.
Du hast etwas über Digistore24 gekauft oder eine Abbuchung von uns erhalten und Fragen zu deiner Bestellung? Dann sende uns eine E-Mail an support@digistore24.com, wir werden versuchen, uns werktags innerhalb von 48 Stunden bei dir zurückzumelden.
Außerdem findest du über Klick auf den Button alle Informationen rund um das Unternehmen, Antworten auf deine Fragen als Käufer und Infos zu Kündigung, Rückgabe & Co.:
Digistore24 richtet sich insbesondere an Selbstständige sowie kleine und mittlere Unternehmen. Durch die Anbindung der wichtigsten Zahlungsarten, Buchhaltungsvereinfachung (inkl. Steuerautomatisierung und Umsatzsteuer-Management), Übernahme des Kundensupports sowie branchenführenden Conversion-Tools bietet Digistore24 Selbstständigen und Unternehmen die Möglichkeit, schnell und einfach online zu verkaufen und ihr Business mit Automatisierungen zu skalieren. Neben einer Vielzahl an Anbindungsmöglichkeiten von externen Tools und umfassenden Analytics- und Reporting-Funktionen bietet Digistore24 außerdem das größte Affiliate-Netzwerk für digitale Produkte im deutschsprachigen Raum.
Über unsere Reseller-Plattform erwerben Millionen von Kunden die Produkte unserer Produkthersteller und Vertriebspartner.
Contact info
St.-Godehard-Straße 32, 31139, Hildesheim, Germany
- support@digistore24.com
- www.digistore24.com
4.6
Excellent
12K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
it was quick and I greatly appreciate…
it was quick and I greatly appreciate the attitude.
March 31, 2026
Unprompted review
Reply from Digistore24
Hello Mark,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Fast and efficient service
It took a couple of emails to provide info that this company should have had on file. But Michael finally took care of my issue in a fast and efficient manner.
March 30, 2026
Unprompted review
Reply from Digistore24
Hello Pamela,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Problem Solved.It took a while before the company…
It took a while before the company responded in a positive manner to my request but when I contacted the right individual they responded promptly to my request and that what made my experience great.
March 30, 2026
Unprompted review
Reply from Digistore24
Hello Matthew,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I apologize for not giving you five…
I apologize for not giving you five stars. I’ve not even heard a song yet so I’m not really sure how to write. Plus I realize that there’s some other things I wanna add.. That doesn’t mean you are all gonna do a bad job. It just means that I still haven’t even seen any kind of product yet.
March 31, 2026
Unprompted review
Reply from Digistore24
Hi Angie,
Thank you so much for your message and for sharing your thoughts!
Please know that we’re here to support you every step of the way. If you have any questions or need clarification, our team is always happy to help at helpdesk@digistore24.com
We truly appreciate your patience and look forward to ensuring you have a great experience. Wishing you a wonderful day!
i’m not disliking anything I am just…
i’m not disliking anything I am just trying to understand and I’m a bit older than most people trying this so I just don’t wanna screw something up and mess up my accounts
March 31, 2026
Unprompted review
Reply from Digistore24
Hi Debra,
We completely understand, and there’s absolutely nothing wrong with taking the time to fully understand things, especially when you want to make sure everything is done correctly.
I truly appreciate your careful approach.
At the moment, with the available information, we’re unable to locate or assign any specific ticket or order related to your inquiry.
However, we still want to make sure you receive the right support.
Could you please send your inquiry to helpdesk@digistore24.com ?
They will be in a better position to assist you further and guide you step by step.
Thank you very much, and have a pleasant day.
“I lost access due to 2FA issue
“I lost access due to 2FA issue. The support team verified my identity and resolved it quickly. Smooth and helpful service.”
March 27, 2026
Unprompted review
Reply from Digistore24
Hi there!
Thank you very much for your positive feedback and great review.
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
We wish you a wonderful day!
Reply from Digistore24
Hi Brian!
Thank you very much for your 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful day!
I paid £20 for a digistore song
I paid £20 for a digistore song. The song was fantastic. But since then I stopped a payment of £39 because they refunded me but today 30th March 2026 they have taken another £39 out of my bank account.
This is not what I asked for. Stay away from these people
February 14, 2026
Unprompted review
Reply from Digistore24
Hello Ian,
As we can see in our system, your request for a refund and cancellation has already been processed by our support team. Please note that the terms and conditions are clearly presented on the sales page as well as the order form prior to completing the purchase.
If you have any further questions, please feel free to contact our support team again at helpdesk@digistore24.com
at any time.
Thank you very much, and we wish you a wonderful day!
Reply from Digistore24
Hi Theresa!
Thank you very much for your positive feedback and great review.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
We wish you a wonderful day!
Customer service was kind.
Customer service was kind enough to take off a membership that I didn't sign for.
March 30, 2026
Unprompted review
Reply from Digistore24
Hi Anoop!
Thank you very much for your positive feedback and the associated 5-star rating!
We’re glad that you feel well taken care of at Digistore24.
We wish you a wonderful day!
Reply from Digistore24
Hi Aftab!
Thank you very much for your positive feedback and the associated 5-star rating!
We’re glad to hear that you’re so happy with our customer service.
We wish you a wonderful day!
Reply from Digistore24
Hi Charlene!
Thank you very much for your positive feedback and the associated 5-star rating!
We’re glad to hear that you’re so happy with our customer service.
We wish you a wonderful day!
Excellent!!!
March 30, 2026
Unprompted review
Reply from Digistore24
Hi Noemi!
Thank you very much for your positive feedback and the associated 5-star rating!
We’re happy to hear that you’re so impressed with Digistore24’s customer service.
We wish you a wonderful day!
Gave me a lot of hope that my case is…
Gave me a lot of hope that my case is being looked into.
March 30, 2026
Unprompted review
Reply from Digistore24
Hi Gregory!
Thank you very much for your positive feedback and the associated 5-star rating!
Your feedback motivates us to continue doing our best.
We wish you a wonderful day!
The Tesla Frequency Protocol is really…
The Tesla Frequency Protocol is really a true full experience its not just a product. If u actually use it you will notice a drastic positive internal shift. I would also like to mention how quickly the customer support representative responded to me after i sent in an email her name was Queen and she quickly resolved my question.
March 21, 2026
Unprompted review
Reply from Digistore24
Hi Miriam,
Thank you very much for the 5-star rating. We are delighted that you are so enthusiastic about our customer support, which is a high priority in our company. The Digistore24 team wishes you a wonderful day!
I need help me
March 20, 2026
Unprompted review
Reply from Digistore24
Hello RAMAdhan,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Reply from Digistore24
Hello Beverly,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I was so pleased with Queen in the…
I was so pleased with Queen in the support center. She addressed my concern fast. Very good customer service. You can trust this Digistore24 team.
March 20, 2026
Unprompted review
Reply from Digistore24
Hello Kacy,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Resolved the issue I had with…
Resolved the issue I had with courteousness and efficiency
March 20, 2026
Unprompted review
Reply from Digistore24
Hello REBECCA,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Tablet order
Queen helped me sort out problem with my order very quickly and efficientĺy
March 10, 2026
Unprompted review
Reply from Digistore24
Hello Anita,
Thank you for your awesome feedback!
We’re happy to hear that you’re satisfied with our service.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com.
Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
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