Digital ID Reviews 1,456

Great experience from start to finish.
The ID card printer was easy to set up and works perfectly. Print quality is excellent and exactly what we needed.
Customer support from Rachel W. and Melissa R. was very helpful throughout. Provided me with a link to download all the required software and made the process easy for us. Highly recommended.

I've bought from Digital ID twice now, and both times I've had a very easy, very helpful experience.
I needed this most recent order expedited ASAP and they have done everything they can to help me. Much appreciated. Specifically Rachel, great person to deal with. Will be ordering from them again!

Had ongoing issues with a faulty machine and struggled to get updates. We had to pay for postage to return it for inspection and were passed between multiple contacts, none of whom were particularly helpful. Overall, the process was frustrating and time-consuming.

I had a fantastic experience with Digital ID. Rachel Ward provided outstanding support from start to finish — responsive, knowledgeable, and genuinely committed to helping me find the right solution. Her professionalism and efficiency made the whole process smooth and stress‑free.
Highly recommend Digital ID, especially with Rachel assisting!

A great one stop shop for all ID needs. Have used this company for several years. Initially we only needed IDs for staff which is less than 100 and only needed to order more as new staff came onboard. Then we decided to extend to learners. We completed a pilot with learners using the ID ordering system and have just bought printers for each of our three areas so we can hit the ground running with learner IDs for the hundreds of learners coming onboard in September.

I was in contact with Rachel who was extremely helpful, provided me with all the relevant info needed, good response time and very friendly. Would definitely recommend and look forward to our next purchase!

I reached out with an enquiry around a card printer as my club was thinking about getting one. I had only presented the basic option.

After Speaking to Rachel Ward she explained the different options arranges quotes and allowed me to understand things Clearer I was able to make a recommendation to the executive committee that they approved I placed the order and everything arrived the following day.

Cant fault Digital ID or Rachels guidance.

Digital were endlessly patient with my initially vague request and once we had agreed on what I really wanted they delivered it on time and on budget, so I will definitely recommend them.

Rachel was incredibly helpful in guiding us to the best solution. She stayed in close contact throughout the ordering process, providing regular updates that kept me reassured and informed.

The products were great quality, well-packaged, and arrived on time without any problems.

I cannot recommend Rachel highly enough.
Thank you again Rachel for all your support.
It is very much appreciated!

I was nervous about buying through Instagram, but it came in 2 days, good quality, good fit and we must resist. 5 stars all the way.

If I have any problems or questions I always turn to Ben Edwards for advice and help. He is very helpful and nothing seems to be too much trouble for him.

Spoke with Daniel from Trade ID, excellent gentleman - helped me get an urgent order I needed asap and in addition to that, helped me with future work we will be working on together!

Ben Edwards

Identification Expert

+441614707681

Easy to contact, quick to respond, simple/direct emails, efficient and effective, would use again.

We recently placed a time-sensitive order with Digital ID and were supported throughout by Ben Edwards, who went above and beyond to make sure everything stayed on track. Despite a few moving parts and some tight turnaround requirements, Ben kept us updated and coordinated with multiple teams to ensure our cards would be delivered on time. Excellent communication, friendly service, and a very efficient resolution. Would happily recommend both Ben Edwards and Digital ID.

Many Thanks to Beth from customer services, after a misprint on some lanyards we ordered Beth did an Amazing job with getting them re-paid.

Beth, really appreciate the hard-work you put into getting this done. This is why we have been loyal customers of digital id for over 20-years.

I was a returning customer. I only realised that my order 150 event badges wasn't delivered until 2 business days before the event. Upon checking, the Account Manager had no clue at 9am on Friday 4th July when I called her. I asked her can she urgently get back to me within an hour to give me the status but she never called and by the time I called their office it was too late. I found the MD's # and email and contacted him but he said they cannot do anything since it is the weekend already but will do his best do find out where our badges is. I purchased a printer as I didn't have one that could print these badges. Asked my designer to change the design lay out after purchasing paper cards for printing. Printer more than 50 but it just didn't work over the weekend. On Monday 7th July called the Account Manager who said that the badge is at Parcelforce and they are trying to redeliver it. I said no let me go and pick it up myself. Even then the agent instead of being positive said she doesn't think that Parcelforce will give me the badges but I did get my badges. Upon review (1) Parcelforce never left a missing letter twice when they were not able to deliver in the last 2 weeks (2) biggest flaw in DigitalID process, they never shared with me the tracking number. Even when I had issues on Monday they sent me delivery attempts made and cut everything else as though there was some secret they were trying to hide. Lack of ownership! Secondly I ordered a paper badge and the badge size was bigger but I received a smaller size and it was plastic. So the prints I did of name badges had to be folded to the back. It just didn't look good. When I am trying to promote sustainability at our events, this plastic badges were a disaster. I will never use them again! I hope I will get my refund and not future credit.

I have once again had such a pleasant transaction. This company, and I mention BEN EDWARDS in particular, has one of the best customer service and aftersales. Always available on the telephone for technical help and most recemtly, assistance for my order. Rapid delivery as well. Highly recommended.

Got a pleasant call from Ben Edwards from digital ID, to see how things are going with the kit I got a year ago. (Very refreshing to get a personal call rather than a standard email.) Just to remind me that there’s always ongoing 121 support for all aspects a simple call away.

Always a great service with this company. Can’t recommend highly enough.

Fast, efficient and friendly service by Ben Edwards