Ding Reviews 14,823

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its speed, ease of use, and reliability, especially when sending international top-ups and vouchers. Many highlight the smooth and straightforward transaction process, along with the convenience of connecting with loved ones. The user experience and website navigation are frequently described as excellent and well-designed. However, some people were dissatisfied with the customer service, citing issues with chat bots and slow responses, and some experienced problems with payments not going through or recipients not receiving their top-ups. There were also mentions of high fees and concerns about the value received for the money spent.

What people talk about most

Service

Customers had positive experiences with service, often highlighting its efficiency, speed, and ease of use... See more

User experience

People report positive experiences with user experience. Customers frequently praise the service as... See more

Payment

Customers consistently note ambiguous experiences with payment. Many reviewers report issues such as hidden... See more

Customer service

Users describe ambiguous interactions with customer service. Many customers praise the team's punctuality,... See more

Price

Clients share ambiguous opinions on price. Some customers find the fees consistently reasonable, especially... See more

Based on these reviews

Rated 4 out of 5 stars

Like I wrote in my earlier review. . Easy communication. I’ve used Ding often in the past with my old telephoone even though my email and address remain the same my main pilot was EasyTop, when I... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Ding instead of other Mobile networks, as no matter what phone network your family or friend uses, Ding is able to credit. Flow or Digicel. It’s also a great way to support someone in... See more

Company replied

Rated 5 out of 5 stars

Quick and easy to use -- no issues. Within seconds I had confirmation my phone had been topped off. Used this firm for years -- never an issue. I am a retired American military officer now marking my... See more

Company replied

Rated 5 out of 5 stars

Simple site, instant transfers, quick and easy. Website well thought out, user end is top notch. (IT/Graphic designer- so I appreciate the site and the navigation and end user experience). Been usi... See more

Company replied


Company details

  1. Telecommunications Service Provider
  2. Internet Service Provider
  3. Mobile Network Operator
  4. Phone and Internet Service

Written by the company

Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere send s a recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide. Our team help deliver top-ups safely and securely, via 600+ operators and across 150+ countries – helping families and friends around the world to stay connected. We have a dedicated customer care team based in Dublin that are available 24 hours a day, should you need any support. We know a little goes a long way, so send a little happiness at ding.com.

Ding - A little goes a long way

Written by the company

Mobile top-up delivered safely and securely, in a matter of seconds.
Whether you call it top-up, airtime, reload or anything in between, we make it easy for you to send credit to mobile phones around the world. Using Ding.com or our mobile app, you can send top-up to over 500 operators in 150 countries.

Contact info

4.1

Great

TrustScore 4 out of 5

15K reviews

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Rated 5 out of 5 stars

Hi To All,

Hi To All,
I use Ding.com for top up for almost 4 years now
everything is fine most especially if i have any problem the suport team are very quick and ready to solve it
I hope Ding will stay in same level or maybe to more imporovment

Thank you for all
Ric

December 20, 2024
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to know our team has been there for you. Your feedback means a lot to us, and we’re committed to keeping up the quality you love! If you ever need assistance, feel free to reach out via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Faultless

Instantlyfunds are available, phones topped up or gift vouchers sent, can't fault it

October 26, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so glad to hear everything is working seamlessly for you. Your support means the world to us! If you ever have any questions or need assistance, feel free to reach out via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Fast topup at anytime of the day

Fast topup at anytime of the day , excellent customer service. Even when lodging complaints, you get feedback as soon as possible.

October 25, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're delighted to hear that you appreciate our fast top-up and customer service. Your experience means a lot to us! If you have any concerns or need assistance, please reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Always dinging

Always dinging

October 27, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so glad to hear you're enjoying the app! 😊 If you have any concerns or suggestions, please reach out to our support team via live chat or at customercare@ding.com. Your input is invaluable!

- Ding Customer Care.

Rated 2 out of 5 stars

I used it send airtime from ph to ghana…

I used it send airtime from ph to ghana and it worked. But the 2nd time, it's not going thru anymore. I used card, Google pay and paypal but everything is not working anymore. I tried signing up with different number and email but the app is no longer proceeding with sending airtime anymore

October 27, 2025
Unprompted review
Ding logo

Reply from Ding

Annastasia, we're sorry for the issue you’ve experienced. Unfortunately, we couldn’t locate your account details in our system. We’ve reached out via email on Trustpilot. Please respond with your information, and we’ll be happy to assist you. - Dean

Rated 5 out of 5 stars

Lightening speed

Transparency and speed. No match for Ding!
If they provide a feature to reserve a promotion, then that would be the ultimate recharge app!

October 25, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! 🎉 We're delighted to know you love the app's speed and transparency. Your suggestion for a promotion reservation feature is greatly appreciated! If you have any concerns or need assistance, please reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

It is an easy app and reliable

It is an easy app and reliable. It shows exactly when credit has reached and been delivered. Very nice. Using it for years.

October 26, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're delighted to hear that you find the app reliable and easy to use. Your support means the world to us! If you ever have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Thank your, there's no othere one similar, this is a best l ever use,. Won't change it at all.

Thank you and let truly recommend this good opportunity, helps alot to can comunicate our families to different countries

October 19, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so glad to hear our app helps you stay connected with your family around the world. Your support truly means a lot to us! 😊 If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

good app

Very good application and quick service

October 19, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so happy to hear that you're enjoying the app and our service! 😊 If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Excellent service

I love the quick service

October 17, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so glad to hear that our service is meeting your expectations! 😊 If you have any concerns or need assistance, please reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

So much easier than the old days with a…

So much easier than the old days with a few clicks to send credit to love ones to communicate .

October 8, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're delighted that sending credit has become so easy for you! 😊 If you have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Great prices

October 2, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear that you appreciate our pricing! 😊 If you have any suggestions or concerns, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Instant service

Instant service! Used for years, never a problem. Excellent.

September 28, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your continued support and kind words! 😊 It’s wonderful to hear that you’ve had such a positive experience with us. If you ever have any concerns or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Ding is super fast.They offer lots of…

Ding is super fast.They offer lots of cool options.Absolutely no problems great company

September 28, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! 🎉 We're so glad to hear you're enjoying the speed and options we offer. Your support means a lot to us! If you have any concerns or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Fast service and easy to work with

September 26, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to hear you appreciate the quick service and simplicity of our app! 😊 If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

It's been easy to send data overseas

It's been easy to send data overseas. Ding rarely breaks, but when it does, it's pretty easy to fix. You also get a text a couple of days before a recurring event so you'll know in advance if something is broken and can fix it before you're charged. I've been using Ding for a few years. It's trustworthy and dependable.

September 21, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're delighted to know that our app has been dependable and easy for your overseas data needs. Your experience means so much to us! If you have any questions or need assistance, feel free to reach out via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

User friendly and reliable service …

I like to use this service to charge the telephone of my friend on Cuba. It is easy, quick and very reliable.

September 18, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to know our service is user-friendly and reliable for you and your friend in Cuba. 😊 If you have any concerns or need assistance, please reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

In this age of data and information it…

In this age of data and information it is fabulous to find such a seamless simple way of sending data to a friend in need.

September 18, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! We're delighted to know that you find our app seamless and simple for sharing data with friends. Your feedback means a lot to us! 😊 If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 5 out of 5 stars

Great service

Great service, fast, convenient, a lifesaver !

September 17, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your wonderful feedback! We're so glad to hear that you find our service fast and convenient! 😊 If you have any suggestions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

Rated 4 out of 5 stars

Ding is safe. Never experienced a problem so far

Like I wrote in my earlier review. . Easy communication. I’ve used Ding often in the past with my old telephoone even though my email and address remain the same my main pilot was EasyTop, when I was told that EasyTop was closing I still continued to use it but these past few months I’ve been experiencing road blocks when I tried to put the payments through. So now my trustpilot is Ding

September 16, 2025
Unprompted review
Ding logo

Reply from Ding

Thank you for your kind words! 🎉 It's fantastic to know that you've enjoyed seamless communication and a smooth transition with our app. Your feedback means a lot to us! If you have any questions or need assistance, feel free to reach out to our support team via live chat or at customercare@ding.com.

- Ding Customer Care.

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