Dior.com Reviews 11,224

Spent over £200 online for a wedding present with engraving on the perfume. The perfume came in cellophane so I didn’t open it. I gave it to the bride to be and there was no inscription. Contact to customer services. They’re to was so rude even though it said on my receipt of everything that was included in the package the engraving they said I didn’t pick it. I will never shop with Dior again

I’m writing this as a regular Dior customer who has placed several orders over the past month, which makes this experience even more frustrating.

My original order (over £200) went missing after a DPD driver claimed it had been delivered. The “proof of delivery” was simply a photo of him holding a box — not at my property — and, even more concerning, the exact same image was used for multiple deliveries that day. He claimed the parcel was left on my doorstep, yet nothing was there. This is despite the fact that Amazon parcels left in the same place are always received without issue.

To make matters worse, the following day the same driver returned and attempted to pressure my husband into signing a document to confirm delivery — despite the parcel never being received. DPD policy also states parcels should not be left unattended unless instructed, which we did not do.

While Dior did arrange a replacement, the overall handling has been incredibly disappointing. The complimentary gifts and miniatures — which were a key reason I chose to purchase directly from Dior instead of retailers like Boots (who were offering 25% off) — are now suddenly “unavailable.”

What makes this particularly frustrating is that Dior’s website is still actively advertising gifts with purchase, including pouches with miniatures for orders over £200 — a threshold my original order exceeded. Yet customer service continues to insist no minis or samples are available, which feels misleading at best.

In summary:

- Missing parcel with highly questionable “proof of delivery”
- Inappropriate follow-up from the courier
- Replacement order not reflecting original offer
- Gifts that influenced purchase decision not honoured
- Ongoing promotions contradicting what customer service is stating

As a loyal customer, I expected a much higher level of service and transparency from Dior. Unfortunately, this experience has been both inconvenient and disappointing, and it has made me reconsider purchasing directly from Dior in the future.

It is nothing short of humiliating for Dior.com that, while it markets and sells perfumes throughout the European Union, Slovenia is pointedly excluded. When asked to explain this absurdity, their representatives offered the astonishing excuse that they are “a young company” still in the process of establishing themselves. Such a response would be laughable were it not so insulting.

Rather than addressing the issue with the seriousness it deserves, they sent me a carefully worded message suggesting that I have the product delivered to a “reliable” address in Italy or Austria, from where it could then somehow reach me. There was no apology, no accountability, and no indication that they grasped how offensive such a suggestion actually is. The implication is unmistakable: Slovenia, despite being an EU member state, is apparently not a market they consider worth serving directly.

For a brand that trades so heavily on prestige, heritage, and refinement, this is a spectacular failure of judgment. It is shabby, arrogant, and deeply contemptuous in tone. When I asked when they intended to correct this exclusion, I received no answer at all.

What makes the matter even more striking is the contrast with the legacy they claim to embody. From the days of Christian Dior—who, whatever else may be said, understood the value of composure, dignity, and social intelligence—we have descended to a cadre of representatives so inept, provincial, and unserious that they appear wholly unqualified for the basic demands of international commerce.

I have ordered from Dior on numerous occasions. For me and my family, it is a treat but one that is appreciated and treasured.
However, customer service is seriously lacking, in fact it is diabolical!! Especially when you’re on a Platinum tier one time you sign in, then suddenly, you’re not. No one can explain why, especially when the last time I signed in, it said I needed to spend £290 before a certain month to retain Platinum status. I spend over £400 before then and suddenly, I’m in gold tier. What is that all about? I have also reacted very badly to a product but I have to return the whole order for a refund. This is ridiculous! I have worked for many Perfume houses over the years in account management but never have I encountered such dishonesty, lack of customer support and understanding, when things go wrong. Please Dior, do better and train your Beauty advisors/customer service representatives to better understand when problems with orders arise. I have a missing item, a product I have reacted badly to and suddenly, for no reason at all I have dropped a tier from Platinum to Gold. I spent over an hour chatting to an associate today (16/03/26), I was polite and courteous yet she ended the conversation without warning. Dreadful absolutely dreadful.

I ordered a personalised Miss Dior Eau de Parfum from Dior as a gift and was really disappointed with the experience. When the package arrived, it did not include the Dior shopping bag, which is an important part of presenting a luxury gift.

I contacted customer service and was told the shopping bag was out of stock and they cannot send one separately from an order. For a luxury brand like Dior, this feels like poor service and a lack of attention to the gifting experience they promote.

I sent a second email to see if anything could be done, but received another response confirming they could not send the shopping bag separately and that complimentary items such as bags or gift packaging are subject to availability. They again offered a promotional code for a future purchase.

While I appreciate the response, it doesn’t solve the issue when the item was already bought as a gift. I expected better presentation and customer care from such a well-known luxury brand.

❤️ Timeless ❤️ Love ❤️ A Study In Elegance ❤️
J'adore is more than a fragrance; it is my classical signature! The heartnote is my favorite. The curve of the bottle is sensual and the longevity of the scent the prestige and quality I expect from a heritage house.
❤️

I am extremely disappointed with Dior’s customer service.

On February 26, I contacted Dior to address an order that was being sent to the wrong address. I was informed that the address could not be changed and was told the order would need to be cancelled. I was instructed to wait for an “operations email.”

On February 27, I called back for clarification and spoke with the same advisor, Ethan. Instead of providing clear assistance, the interaction was dismissive and unprofessional. I was told again to wait for an email, despite receiving conflicting updates.

Shortly after, I received shipping notifications from UPS indicating that the package had been sent. With no communication from Dior explaining the situation, I assumed the cancellation had not gone through. I then rearranged my schedule and made plans to retrieve the package from the incorrect address.

On March 3, after hearing nothing from Dior, I had to reach out myself to determine the status of my order. Only then did I learn the package had been marked “Return to Sender.” Dior never formally communicated this update.

I am now being told to wait an additional 2–3 business days for a refund due to this mishandling. This order was a birthday gift for my mother, and the lack of communication and professionalism created unnecessary stress and inconvenience.

For a brand that prides itself on luxury, the service I experienced was careless and disappointing. Dior needs to do better.

Misled by their promotion and wanted to cancel the order as were still processing, it was placed for order outside the normal business hours! I was waiting till 10AM to call them to cancel as their website instruction, flatly said no to me and just receive the item then return. Sure, how about they refund to me the shipping fee too since I tried to cancel - yet denied and forced me to receive the unwanted item and I must pay for the shipping fee? What can of idiot premium brand policy as this? It is way worst than HM Zara Uniqlo or other mid-tier fashion brands! This gave me another reason never ever I would do another business with THEM!

Poor customer service, no reply.

I have been a hold customer and used Dior products for several years (4+) and never needed to contact customer services before. However after a recent order my perfume smells nothing short of cat wee smelling. I have asked if I can return or take it to the store (full as it’s unusable) and no response. Looks at the reviews it seems the customer service is deffinetly lacking. I will be taking the perfume into my nearest counter at the weekend if I haven’t heard back and they can spend their time sitting in a call to their CS team.

Terrible experience. Ordered and paid 100 euros, didn't receive the package, DPD didn't know where it was, Dior didn't know where it was, and communicated with default emails. Although the website is in Dutch, the consumer service only speaks English. Took 2 months (!) and serveral phonecalls and emails to get my money back. Never again.

This company is the worst! Management and customer service very poor they don’t care about their customers!
The advertising is misleading and false. I strongly suggest you do not order from these if you do not want to be ripped off!
The ring I received was nothing like the ring advertised I paid extra £18 for next day delivery and they refused to reimburse for me for receiving a falsely advertised ring which was agreed by the customer service.
The second ring was received in the exact condition!!!!
I have had better experience and more respect from a high street retailers than Dior!
Absolutely appalled and disgusted the way I was treated and issue still not resolved!!!!
Don’t waste your money on this company!!!
Looking at the other reviews they obviously treat all their customers like rubbish!!!!!

SPAMMERS. Shocking company. I would not recommend or trust this company.

Not a great experience this time. Items ordered (#107951686) arrived a day late despite the DPD tracking showing even up to 10pm that the order would be here today it then didnt arrive - so the next day delivery is not reliable. With the order I ordered a Valentines gift box and I did not get one. Order was placed 30/01 so considering they have still even today continued to advertise these gift boxes I see no valid reason on 30/01 that they would have run out! A plain white box with a red bow looks nothing like the boxes they advertise online - its 100% mis-selling to customers. To top that the miniature gifts/samples in the order were hidden in loads of paper strips, looked a mess and hard to find. When you spend this kind of money you should rightly expect better from this company. Replying to their feedback request email about your order is also pointless as it gets ignored.

Customer service is shockingly bad!!!!
Spent £175 on items for DPD to lie and say that it was delivered to my neighbour with a fake name!!! The proof of delivery was clearly fake as it was a picture of a parcel bag hanging out of my next door neighbours door when Dior know they send boxes that won’t fit through the letterbox!!!! Absolutely disgusting customer service who believe the courier over their loyal customers! Even though the “proof” is poor!

I had issues with my order but it was resolved fast. Thank you Rima!

I order a xmas gift.
Marked as delivered.
Never Been delivered.
Fake signature with Proofs on the Delivery Proof.
Contacted Dior 5 times.
Never got help.
The reply was: wee have signed proof of delivery, fork yourself.

I own all their male and female parfums. Will swap to another brand.

Unprofessional , unethical company. I bought an item online. They did not let me know that I have 10 minutes to cancel the order. I called 12 minutes later and asked them to cancel the order or to change to color of the paplette so that I don’t have to return it and it would have saved them time to pack it and ups driver ‘s time as well. The customer representative insisted that order can’t be changed after being submitted since I checked out as a guest not as Dior account holder. She explained to me that they will charge me a fee when returning an item. Not sure why she could not change the order on line or put a stop since it was ordered only 12 minutes ago. A horrible company with bad policy . They should have included the phone number and policy about canceling the order in 10 minutes after submitting in their confirmation email so that the consumers are aware. The representative did not transfer me to her supervisor either. She only could relay the message to her supervisor. A terrible company

Dpd said they'd tried to deliver. I was in all day definitely didn't try. Messaged Dior twice heard nothing. Still not recieved

Today 24/01/2026 I visited Dior at Frasers. I was interested in the newly launched Bronzer stick. I was being helped by staff member called David. He was very attentive and sat me down and colour matched me. He was very knowledgeable and professional and helped me choose my colour. I will definitely be back to buy more products from David.

⭐☆☆☆☆

Free Engraving, No Protection — And No Way to Warn Other Customers

I am extremely disappointed with my purchase of Dior Rouge Trafalgar Eau de Parfum ($330).

The bottle I received is defective: the pump does not function properly and does not dispense the fragrance as intended. The fragrance itself also does not smell correct or as expected. I contacted Dior immediately to resolve the issue.

On 1/16, I spoke with Miranda, a fragrance ambassador, who denied my request for an exchange despite the defect. She took my request for a supervisor call-back, but no one ever contacted me. I also emailed Dior on 1/16 and received only a generic response quoting the return policy, with no acknowledgment of the defect.

On 1/24, I called again and spoke with a supervisor, Jorge, who told me that it did not matter that the product was defective because the bottle was engraved. The engraving was offered free of charge, yet it was used to deny any exchange or store credit. To be clear, I did not request a refund — I only asked for store credit or an exchange for a non-defective bottle. All requests were denied.

What is especially troubling is that there appears to be no way for customers to leave product reviews on Dior.com. I attempted to leave a review to warn other customers and was unable to find any option to do so. I then spent over 20 minutes in live chat with Aimielegbe and Jiliam (both real agents, not bots), and neither could help me locate a way to review the product I purchased.

Customers should also be aware that Christian Dior is not BBB accredited and currently holds a D- rating, which, given this experience, is unfortunately not surprising.

Important warning: Do not accept the free engraving. If your product arrives defective, you may be forced to keep it with no recourse.

Luxury pricing should come with transparency, accountability, and customer care. Unfortunately, this experience has shown the opposite.