After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and f... See more
Company replied
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See what reviewers are saying
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who... See more
Company replied
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elde... See more
Company replied
It's the way of the world that when buying any sort of insurance the buyer always looks for the best deal available BUT, having said that, it must provide the cover that you require and in this case D... See more
Company replied
Company details
Information provided by various external sources
Direct Travel Insurance has specialised in providing quality travel to UK travellers for over 25 years. Policies underwritten by Chaucer Insurance Company DAC and backed up by our UK Call Centre.
Contact info
Direct Travel Insurance, Digital House, Threshelfords Business Park, Inworth Road, Feering, CO5 9SE, Colchester, United Kingdom
- 0330 880 3600
- enquiries@direct-travel.co.uk
- www.direct-travel.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
A Good Report
It behaved as any decent company should. There is no more to say except Thank You
April 3, 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Team
Very reasonable
It was very reasonable for the price. Just what I wanted. Easy to navigate
April 3, 2025
Reply from Direct Travel Insurance
That is great to hear Sarah! Thank you for choosing Direct Travel Insurance!
The Direct Travel Team
Reply from Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team.
It was very simple to apply
April 1, 2025
Reply from Direct Travel Insurance
We are delighted that you had a great experience, Derek. Many thanks for your positive feedback!
The Direct Travel Team
Reply from Direct Travel Insurance
That is great to hear Jonathan! Thank you for choosing Direct Travel Insurance!
The Direct Travel Team
Excellent priced travel insurance for 2…
Excellent priced travel insurance for 2 over 70 persons with great rate of cover
Easy to use website
April 1, 2025
Reply from Direct Travel Insurance
We are pleased that you had such a great experience John! Thank you for your feedback!
The Direct Travel Team
Good fast service
April 1, 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience, Geoffrey!
The Direct Travel Team
The entire experience was quick and…
The entire experience was quick and hassle free.
I was happy with the total cost as it was much cheaper than another company’s quote.
March 30, 2025
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Insurance Team.
Easy to complete the necessary details
March 30, 2025
Reply from Direct Travel Insurance
We are delighted that you had a great experience. Many thanks for your positive feedback!
The Direct Travel Insurance Team.
Consistently the best
Clear buying process on the website which hardly took time at all. Acceptable prices. The best on the market year after year.
March 29, 2025
Reply from Direct Travel Insurance
That is great to hear! We are pleased that you found our website very easy to use, and that you had a smooth process when purchasing your insurance with us. We appreciate your feedback.
The Direct Travel Insurance Team.
Overall good experience
Overall good experience. Telephone question answered and explained.
March 27, 2025
Reply from Direct Travel Insurance
We are pleased that you received great customer service from our team! Thanks for your feedback!
The Direct Travel Insurance Team.
I was able to rectify my mistake and…
I was able to rectify my mistake and correct the dates.
March 27, 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
Easy to purchase via Go Compare
March 25, 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience, Nick!
Very easy service and advisor was very…
Very easy service and advisor was very helpful
March 25, 2025
Reply from Direct Travel Insurance
Thank you for your positive feedback . It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Insurance Team.
Great price on family of 5 travel…
Great price on family of 5 travel insurance.Easy to get quotes through Confused.com and comprehensive range of quotes.Of course until you need to claim you can’t say how effective the service is.Hope we don’t need to find out
March 25, 2025
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance.
The Direct Travel Insurance Team.
Following problems with our previous…
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who did what it says on the tin swiftly, efficiently and with no dramas... job done! 🌞👍
March 24, 2025
Reply from Direct Travel Insurance
We are delighted that you received great customer service from our team! Many thanks for taking the time to share your positive feedback on your recent experience.
The Direct Travel Insurance Team
It was easy to use the site and…
It was easy to use the site and purchase our insurance
March 23, 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
DO NOT BUY, still not paid, and don't appear to exist
Still no money, still no communication and when you look the company up there are two both which aren't active.
How can they still be selling insurance (or not as the case is)
DO NOT BUY Insurance from this company
March 23, 2025
Unprompted review
Reply from Direct Travel Insurance
Thank you for taking the time to update your review. We genuinely apologise for any difficulties you have faced with the claims process, and we are very sorry to hear about the frustration and distress this situation has caused you.
At Direct Travel, we always aim to provide the best possible service to our customers, and we are truly sorry that your experience did not meet the standard we strive for. Whilst we do work with third-party providers to handle specific aspects of claims, including the processing and reimbursement of medical costs, this is not unusual and full details of the third party administrators are located in your policy wording and documents. However, your feedback is invaluable to us, and we are at present in correspondence with the claims team to ascertain the position of your claim and you will be updated shortly.
Once again, we sincerely apologise for any inconvenience and distress this situation may have caused. We take your feedback seriously, and are committed to improving our service, where possible. If you would like to discuss your case further or need additional assistance, please do not hesitate to reach out to our customer support team directly.
The Direct Travel Insurance Team
good service good prices
March 23, 2025
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Team
A real simple and efficient process to…
A real simple and efficient process to get good holiday insurance.
Keep up the good work.
March 20, 2025
Reply from Direct Travel Insurance
Thank you for your positive feedback. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Insurance Team.
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