After a medical emergency in Italy, Direct travel appointed a case manager who arranged a safe journey home which included special assistance at the airport and taxis from the hospital in Pisa and f... See more
Company replied
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See what reviewers are saying
Following problems with our previous insurers, MIA Online/Brokersure Ltd/Direct Travel Insurance/Good to Go were a breath of fresh air. They have polite, helpful, well informed call centre staff who... See more
Company replied
Purchased our travel insurance to commence on April 1st, and used it for our journey to the Isle Of Wight later in the month. This company offered us an affordable level of cover, considering our elde... See more
Company replied
It's the way of the world that when buying any sort of insurance the buyer always looks for the best deal available BUT, having said that, it must provide the cover that you require and in this case D... See more
Company replied
Company details
Information provided by various external sources
Direct Travel Insurance has specialised in providing quality travel to UK travellers for over 25 years. Policies underwritten by Chaucer Insurance Company DAC and backed up by our UK Call Centre.
Contact info
Direct Travel Insurance, Digital House, Threshelfords Business Park, Inworth Road, Feering, CO5 9SE, Colchester, United Kingdom
- 0330 880 3600
- enquiries@direct-travel.co.uk
- www.direct-travel.co.uk
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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quick and easy to use the service
March 20, 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Pleased that Cyprus was covered
Pleased to find insurance covered our usual destinations of Spain and Cyprus also other European countries
March 20, 2025
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Medical Insurance
Ask lots of relevant questions about my medical condition and tailored the insurance to match
March 20, 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
Great insurance cover for peace on mind
Competitive Insurance cover from trusted company.
March 18, 2025
Reply from Direct Travel Insurance
Thank you for your positive comments John! We are glad you had a great experience!
The Direct Travel Team
Professional
Professional, impartial and helpful. Always use Direct Line Travel insurance.
March 13, 2025
Reply from Direct Travel Insurance
Thank you for your positive comments Marina! We are glad you had a great experience!
The Direct Travel Team
Reply from Direct Travel Insurance
Thank you for your positive feedback Dorothy. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Team
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Team
Clear Cut Policies
What I like the most is that the policy wordings are very well laid out and super clear to read and understand.
March 11, 2025
Reply from Direct Travel Insurance
Thank you for your positive feedback. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Trave Insurance Team.
Wanted a new holiday insurance quote…
Wanted a new holiday insurance quote which was given professional and very clearly what was covered
March 11, 2025
Reply from Direct Travel Insurance
Thank you for your positive comments! We are glad you had a great experience!
The Direct Travel Insurance Team.
When the cheapest WAS the best...
It's the way of the world that when buying any sort of insurance the buyer always looks for the best deal available BUT, having said that, it must provide the cover that you require and in this case DTI came out tops AND just happened to be the cheapest of the dozen or so we were offered. I hasten to add that it was almost £100 cheaper than the next!
March 11, 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
Very good on the ph
March 11, 2025
Reply from Direct Travel Insurance
That is great to hear! Thank you for choosing Direct Travel Insurance!
The Direct Travel Insurance Team.
Getting a quote was simple
Getting a quote was simple. The cover is great. The price was good for the amount of cover. The email conformation came within seconds.
March 6, 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Insurance Team.
Great price for Annual Policy
Great price for Annual Policy. Very easy to complete on line.
March 6, 2025
Reply from Direct Travel Insurance
Many thanks for taking the time to share your positive feedback on your recent experience!
The Direct Travel Insurance Team.
For insurance these are always so…
For insurance these are always so straightforward even for an oldie like me
March 6, 2025
Reply from Direct Travel Insurance
Thank you for your positive feedback David. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Team
Reply from Direct Travel Insurance
Thank you for your positive feedback Stephen. It is great to hear that you had a smooth process when purchasing your insurance with us!
The Direct Travel Team
Very happy with the standard of service
Easy website to use and documents came through quickly. Very efficient company. Would use again.
March 5, 2025
Reply from Direct Travel Insurance
We are delighted that you had a great experience, Susan. Many thanks for your positive feedback!
The Direct Travel Team
Very easy to do and very good price
March 6, 2025
Reply from Direct Travel Insurance
Thanks for your positive comments, and for choosing Direct Travel Insurance!
The Direct Travel Team
Simple and straightforward steps
Simple and straightforward steps. All done in a few minutes.
March 4, 2025
Reply from Direct Travel Insurance
We are delighted that you found our website easy to use. Thank you for your positive feedback!
The Direct Travel Team
Reply from Direct Travel Insurance
Thank you for your positive comment! We are glad you had a great experience!
The Direct Travel Insurance Team.
Reply from Direct Travel Insurance
Thank you for your positive comments, and for choosing Direct Travel Insurance, Lynne!
The Direct Travel Team
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