Directcosmetics Reviews 174

Useless company.e mailed 5 times about product .never bother to reply.
Obviously do not want to sell.

I purchased an ‘unopened’ ‘unused’ perfume from this company, on arrival it appeared to have been resealed,I emailed and asked why, they reassured me it was a new product, they didn’t sell seconds, so I kept it and gave it as a gift at a birthday gathering, my friend opened the box to find HALF BOTTLE of fragrance……
To say I am livid is puting this mildly, will be contacting Trading Standards regarding this with the photographs and email trail.
Be very careful what you buy and believe nothing they say
Since returning this item and complaining I have been asked twice to consider removing this post…….
I have considered it. Nope it stays.

Fake perfume. Ordered 3 bottles of the firetrap eau the toilette, and recived something what smells cheap and completely different.

I was a little dubious after reading the reviews on here, however, I ordered my items on Tuesday and they arrived securely packaged by Friday morning for only £2.50 delivery.. all branded make-up are items I have used before and all are completely genuine. these items combined would have cost me at least £50.00 in the shops yet all cost me only £18.00.. very good service!

Do not use this company. My parcel never arrived and they refuse to do any investigating. I now need to go through my credit card company to obtain a refund. You get what you pay for.

These people Direct Cosmetics do not deserve to be in business. I have a business. My principles are that we deliver an excellent product. We have customer service that cares. We deliver the product and if anyone complained we made it right. You can’t reach anyone here. I explore you to think before buying. Myself and several friends and family members are in the hole bc of my suggestion. Plz research, bc I want no one else to be fooled with these Impostors!!!!

To my big disappointment I have received a fake Dior product!
I know the price was too good to be true, however you are claiming on your website that you only sell 100% genuine products.

1. First of all, the packaging: design looked weird and cheap, not what Dior looks like
2. The product: the smell and residue in skin has no connection to the real product which I know and have used before.
I am contacting the customer service and the email is unreachable…

I never received my order and Directcosmetics were not at all helpful in trying to track it down. Not even an apology. Would not shop with them again.

Excellent experience. Brilliant prices, quick dispatch and great range of products.

Items came very well packaged and all smell lovely.

Thank you!

Absolutely Legit.

I was apprehensive to buy from here as the prices were very very good and the reviews on here are quite mixed.

So instead of buying what I actually wanted, I bought a copy of a perfume I already owned, to see if the scent was the same. It was, its the exact scent I expected and the packaging is very good.

For those experiencing issues with their scents being out of date or not smelling right may I just remind you that some of the perfumes sold here aren't actually made anymore (including the one I bought) and perfume does have an expiration date.

I have ordered some items before Christmas which I didn't received it. They did not refund my money. Be aware don't buy anything. It's Fake !

Purchased a lipstick from them via eBay. I was really happy that I'd found a bargain - something that I'd been after for ages. The next day I received an email to say they were out of stock. I was left feeling so let down.

Directcosmetics would better keep up wit their actual stock levels and do more inventories to keep on top of things. This would alleviate customer frustration.

Maybe people should email DC first to find out if they still have what you're after. I certainly will think twice before purchasing from them again as I don't want to be let down.

Initially skeptical, however I continued to place an order for L'ocataine body moisturiser for £21 instead of £42. They disclosed the box as being damaged but the product was good as new! It came within 3 days and I am pleasantly surprised. Outer box was damaged slightly, although noting major as I am still able to gift it. The hygiene seal has been ripped but the product is full and all seems legit to me. Great saving as I can't seem to find it anywhere else for as cheap. Highly recommend

This was my first order from this company and I'm impressed. The website was easy to use, the goods (Maybelline nail polish) were tracked by Royal Mail with regular updates and were exactly as requested, arriving within four days of placing the order.

I had a great experience with this company. Very fast delivery and great products.

Ordered two bottles of Ted Baker X20 as Christmas stocking fillers for my sons, but really disappointed that they didn't arrive in Ted Baker packaging, they just had a bit of white cardboard around them, yet when you look at their site everything is packaged in brand name oackaging?

I bought Marc Jacobs Splash perfume in Cucumber after discovering it had been discontinued. The bottle looked promising, although no labels on it. I still had a little bit of my old one left and so sprayed a different one on each wrist. But the smell is nothing like the original and lasted about an hour. Customer service was shocking and replied with a 'we only sell genuine products' message. My experience would lead me to think it's not genuine and I would actively avoid them.

Received empty tube of concealer!! For the first time I am speechless...

I had a very good experience with Directcosmetics my items arrived very quickly and well packaged. Very good price cheaper than other online websites

Ordered joop, used it and your lucky if the smell lasts an hour and has a strong alcohol smell, compared it to bottle I got from boots, boots one still strong four hours later, aweful will not buy again.