Directcosmetics Reviews 

Bargains Galore!! Well known brands, quick postage

I purchased a long discontinued fragrance with some trepidation but everything went well. Delivery was prompt and the perfume is genuine. Some great prices too.

I have used this company for years and am genuinely shocked at the number of poor reviews i have just read on Trust Pilot. I felt I wanted to give an alternative view based on over 10 years of experience using them. I can only speak as I find and I have always had great service and fabulous products at very attractive prices.

Excellent. Best prices for Burt's Bees hand and lip care online. Items arrived very well packed - and super fast delivery.
Many thanks.
Will definitely shop here again.

Parcel got lost in the system and when I called the company, they blamed Royal Mail. It has arrived today having been a ver 500 miles from delivery address. Reason became evident,although in invoice inside showed the correct address, the clowns omitted to show the town on the outside label. No excuse for stupidity. Wonder if I will get an apology for my inconvenience through their incompetency.

Poor quality/faulty products sent out. Contact by telephone no one is ever available to deal with your complaint. Staff not helpful..
Sent pictures of faulty goods, so it could be investigated no response or explanation given. No refund while this was taking place. Outcome send items back for refund!!

I ordered perfume on 13th December for my daughter for Xmas as she was home from Australia.
However perfume never arrived although had tracking number for delivery with Royal Mail status never changed therefore unable to track it.
Today I emailed customer service with complaint requesting a refund which they responded quickly and also gave a refund with no hassle.

I recently placed a order & arrived as required on time & been trying out all the diffrent aftershaves l got

Don't use this company! They are a marketplace supplier through Superdrug. My item has been sitting with the courier since Monday morning and still is. It was on 24 hour delivery and despite delivery still not being made and the courier not giving a true indication of when it may eventually be delivered Direct Cosmetics still refuse to issue a refund! Disgusting service

Placed two orders altogether so far - both times happy with the purchase, although the second time the courier did not deliver the package and I had to receive a replacement with an already out of stock item. Excellent prices, thank you.

Bought the pure xs body lotion 100ml.everywhere i looked online was charging £15 and above but direct cosmetics was only charging £6 so i bought 3 tubes. I have no complaints at all.

Arrive and the box was really tatty torn on corners and sides. No go to give as a gift.

Great service & excellent products. Have used this company since I stopped working in the industry
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Mascara arrived fully sealed, when opened its totally dried out…completely useless
Request for a replacement or a refund made impossible via customer service after sending photos and a video of the dried mascara DC still messing me about wanting more details!!

Well… I was a bit dubious ordering from an online company ,well I have to say they were fantastic ,excellent delivery time ,excellent price and items as described …from now on this will be the company I use for beauty supplies ,so glad I found this gem

be warned when shopping with this company. there return policy is unfair and they will reject returns at the drop of a hat. so if you are shopping for family or friends or for yourself make sure you are 100% sure that you have no reason to return your items as they will not accept the returns nor will they refund your money. very poor return policy and grabby feel to the company. i can clearly see i made a mistake judging by the amount of bad reviews they have. so be warned.

Ordered full set of prismologie balms opened all of them...no fragrance whatsoever, they smell musty 😑 going to try the manufacturer as a,last resort otherwise its money £45 down the drain 😑

fantastic service ordered jovan musk aftershave i sent an email to them querying the delivery got an email back the following day confirming,i had read some reviews and and said to my wife who was paying for my aftershave as it was a 50th wedding anniversary present that at that price it wiil be fake arrived this morning(wow)amazon wanted £68.00 this cost £14.99 and it's the real stuff will be using rhis company in future,fantastic company,thank you cosmetics direct xx

Received my order in two days all is as described, very happy.

Good price, good products, fast delivery. Thank you!