DirectDoors.com Reviews 1,242

Great value and a speedy service . Highly recommended +++

Their returns policy is particularly bad. Having erroneously ordered the wrong door as we were informed over the phone that we couldn't see what "options" meant unless we chose a door - I randomly highlighted a door to see what it meant. I completely forgot to delete it. The invoice I received I assumed was for the door we wanted - my error. We returned the door with the courier with their kind permission but we still had the tracking which had been sent a week before in separate packages. Not unreasonably we opened the parcels to check them but didn't keep the packaging. I informed them of this when they offered a refund once we returned the tracking to them. £20 later the carefully packaged tracking was returned to them, on which we were told that it had to be the original packaging as they couldn't resell it otherwise!!! So they now have both the door and tracking ostensibly for a refund and are claiming that the tracking belongs to us "so what are you going to do about it."!!
It took me a while to realise how the incorrect door had come to be ordered and I appreciated their offer
to refund but feel this is pretty shoddy treatment with the tracking.

Good service and overall buying experience Was very easy

Absolutely brilliant, doors are great quality, look fab and the staff are so helpful and knowledgeable about their products, thanks so much for all your help.

Wrong part sent from the manufacturer but the customer service was excellent and sorted the issue without any trouble and very quickly. Door handles now fitted, look good and work well.

In January I ordered and paid for a set of 3 sliding made to measure doors and door kit. At the time I was just given one figure to pay with no breakdown. I received the door kit approx. a week later with the doors scheduled for June. Ahead of the doors arrival I had my carpenter fit the door frame - the doors never came. Upon chasing my order and after a few days of no response from Direct Doors I was told there was a crisis. It transpired that XL Joinery the suppliers to Direct Doors had gone into administration. Whilst this is not the fault of Direct Doors what happened next really shocked me and left me livid. I was offered 3 options - a refund for the doors, to wait until an administrator was appointed to see where or if my doors were out there or re-order another set of doors waiting another 25-30 weeks for their arrival. I opted for a refund and was asked if I would be returning the door kit - which was not possible. My refund was reduced by £814.49 with Direct Doors stating this was the cost of the Door Kit. This kit is not substantial and having checked with other door companies this price is at least £500 over what it should be. So beware when being quoted an all in price. Direct Doors had held my money since January and when asked to clarify this cost just confirmed it. I would never use Direct Doors again.
In response to your reply my order was made over the phone not online and I would like you to confirm that the 300 orders mentioned were all at the exorbitant £814.49 price per kit.

I contacted customer service to ask if it was possible to get a sample of the oak veneer from the Carini doors to colour match with a choice of engineered wood floorings we had available. I got a response within 24 hours from Neave and she arranged for a sample to be sent within 48 hours. Excellent customer service - problem addressed quickly and efficiently. Thank you Neave!

The veneer is an excellent match to our preferred choice of floor, so we are very happy and will be ordering the Carini doors when we are at the interior fit stage.

Good price and quick delivery. Very happy with quality of Madison internal French doors. Would buy from them again.

Easy to order
Fast professional service

Awful doors very very poor quality (I am a joiner so I know what im talking about) took several photos of the door with multiple cracks and damage and was refused a refund. Thats the type of people you're dealing with, sell cheap crap then refuse a refund, I promise you you will be disappointed. AVOID AT ALL COSTS!

Order was delivered quickly and was correct, great communication about shipping + great quality door.

I spent ages looking for a door with glass panels at the top and there were slightly cheaper options, but the one at Direct Doors looked so much better and a few pounds more felt worth it for something that's going to be in our hallway for a long time.
Delivery was free and quick, with our fitter being very impressed with the quality of the door. It's now been hung and was even admired by the people who bought the old one from me!
The glass panels have a plastic coating that's great when you're oiling or painting the door but, as others have commented, quite difficult to remove because it's fitted under the edges of the frame.
We are planning to buy more replacement doors when finances permit, so will definitely use this company again.

Great quality products exactly as described at a reasonable price and delivered on time.

Easy to order online and delivered safely and quickly

DirectDoors were easy to deal with via their website.

All the doors I ordered were delivered on time and without any damage, I would happily use them again.

Third grade quality doors with pics attached. See and never order from this website

They have a 48HR return policy. This policy has been put in place because they know their doors wont last beyond 48hr.
I reported the issue in second week and they came back saying nothing can be done now as 48H are past. Stay away from this scam and reviews on their website are not genuine

Direct doors hide behind t&cs.
Customer has no time at delivery to check items yet the moment goods are unwrapped you take on responsibility for damage.
The door in our exterior lpd door and frame set blistered within 4 weeks of meticulous professional installation. We had not even had extremes of temperature. Direct doors response was dismissive in replying with, hard luck you can’t verify the Homebase brand primer and protector you used (as Homebase are no longer trading), so we can’t help. Direct doors belatedly caveated that they expect customers to use same brand names for primer protector etc - although not explicit in t&cs.
Dulux were much more supportive and offered replacement products to seal the, now flimsy, door.
We don’t expect the door and frame to last 6 months let alone next winter. Avoid.

Great Service, Great Price, highly recommended

Easy to order from this Company a great selection of doors and sizes and price range within most budgets.
Staff were friendly and knowledgeable, delivery as specified on time I would recommend to close family and friends 👍

Choice of products. Easy of ordering and quick delivery