Fairly easy to use did not expect all the Questions. Maybe advise what required prior to booking had an issue putting tickets in wallet. Says already there but not showing.
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Review summary
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What people talk about most
Reviews shaping this summary
I went on the DFDS site and chose my ferry with added extras, put in all the details about passengers and car reg, etc. Then I was asked to log in to complete the purchase. I couldn't remember my pa... See more
The online booking was easy and straightforward. A pity the price went up a bit just within 24 hours. It is very nice, relaxt and flexible that the economy ticket allows a boat earlier or later on... See more
It's was very straightforward to book. The only thing preventing a full five stars is the slightly vague telephone number box. Because I had to select "+44" for the country, it was unclear whether t... See more
Company details
Written by the company
Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.co.uk
4.3
Excellent
87K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Everything was easy in a few clicks
Everything was easy in a few clicks. You are great. Thank you.
August 13, 2026
Easy transaction very strait forward
August 13, 2026
The site was easy to navigate
The site was easy to navigate. However, when I went to pay, the total fee did not match the options I had chosen. I had to go back to the beginning and re-input my choices, and then the total fee was accurate. Otherwise, the website was a breeze.
August 13, 2026
May use AI-assist with repliesRead more
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Great prices, website not easy.
Great prices and cancelable ferry tickets.
Not the easiest site to change times of ferries.
August 13, 2026
Reply from Direct Ferries
Hello John,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your comments, as they help us identify areas where we can continue to improve our service.
We’re pleased to hear that you are happy with the prices we offer and the flexibility of our services.
Regarding your amendment request, I will send you a separate email shortly with further information.
Thank you again for your feedback and for choosing Direct Ferries.
Kind regards,
Direct Ferries
Excessive booking fee
Excessive booking fee. Taken twice as I booked for two cyclists. Not happy.
August 11, 2026
Reply from Direct Ferries
Hi,
Thanks for reaching out about the booking fee being charged twice for your two cyclists. I understand this has caused some frustration.
Currently, our system only allows booking one vehicle or bike per booking. Our technology team is working on improving this to support multiple trips or more than one bike in a single booking, so you should see this feature on our website in the future.
I will contact you via email to see how we can assist you further.
Easy to book
August 13, 2026
It's was very straightforward to book.
It's was very straightforward to book.
The only thing preventing a full five stars is the slightly vague telephone number box.
Because I had to select "+44" for the country, it was unclear whether to enter the full number or miss off the initial "07".
August 13, 2026
I downloaded the app but couldn't…
I downloaded the app but couldn't access it. At first I tried email and password using password from a few years ago, it wouldn't let me use that as it didn't have all characters needed. I tried to rejoin with new password which it accepted but wouldn't let me actually use to access the site. No contact details other than I finally got to a email chat who h told me how to access with booking ref but didn't help with password issue.
August 13, 2026
Reply from Direct Ferries
Hi, thanks for reaching out about the trouble you had accessing the app. I’m sorry to hear about the password issues, and I’d like to help you get this sorted. I will contact you via your email to assist with resolving this.
A very pleasant crossing (a smooth sea…
A very pleasant crossing (a smooth sea helped), exceptional facilities, everything spotlessly clean and well organised. The only downside, and I realise this is absolutely nothing to do with the ferry company, but the extended wait for passport control was totally unacceptable.
May 4, 2026
Easy process.
Simple and efficient process to find the most appropriate crossing and to book and pay.
August 13, 2026
It was fine.
August 13, 2026
Reply from Direct Ferries
Hello,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that you were disappointed with your experience, particularly regarding the outcome of your cancellation request.
We have reviewed the booking and would like to clarify that the cancellation could not be approved due to the fare conditions associated with the ticket purchased, rather than a decision made at the discretion of our Customer Service team. The ticket was purchased under a non-refundable fare, and unfortunately, no cancellation protection was added during the booking process.
As an intermediary, we are required to follow the applicable terms and conditions of the fare selected and are not able to make exceptions or approve refunds outside of those conditions.
We appreciate that this may not have been the outcome you were hoping for, and we understand your frustration. We have also contacted you privately so that we can provide further clarification regarding your booking and assist you as much as possible.
Kind regards,
Direct Ferries
Easy to book and cheaper than direct
August 13, 2026
Hovercraft
I thought i would use them to book the hovercraft from Portsmouth,they took the money really easily but have not confirmed the booking they say it can take 48 hours,I want to go Saturday morning,I want to cancel but they say I can't because they haven't even confirmed the booking,surly it takes seconds to push a button,think carefully before using these people
August 13, 2026
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave us a review, our customer feedback is highly important to us.
As we are not the ferry company it can take us up to 48 hours to confirm any booking. However we can see that your booking was confirmed within couple hours and then it was cancelled and fully refunded as requested b y you right away.
If there’s anything else we can help you with, please let us know.
Kind regards,
Direct Ferries
V. frustrating process to apply ticket changes
Extremely frustrating process to apply ticket changes despite flexible fare.
Having booked a flexible ticket in Jan 2026 for August 2026 travel, I wanted to apply some changes.
First problem - no telephone based customer service anymore.
Second problem - initial response via website was a £0 charge to change, subject to ferry company confirmation - no problem with that. However, then a barrage of 3 emails in rapid succession, asking for progressively higher amounts for the adjustments and no clear confirmation my acceptance was being processed. Each with minimal information and all massively frustrating. Lodged a query with customer support and thought it was sorted out following a number of emails, but...
Third problem - despite having all my changes clearly listed in an email FROM customer support, which I agreed to, including adding a named, additional outbound passenger, when I received the amended confirmation, the passenger had not been added. Cue another series of emails.....
Fourth problem - despite a prior email from Direct Ferries listing all the required changes (including the extra passenger) and the total cost, I was then asked to pay an additional amount to have the passenger added. Despite sending the clear and unambiguous full cost and details from Direct Ferries back to them, to show the extra passenger had been included in their itemised list, there was no shift in stance from their side.
That struck me as unfair. I cancelled my booking and rebooked directly with the ferry operator (at a modestly lower fare). Will be booking directly with the operator in future. And by the way, that ferry operator has a phone line for customer service.
August 13, 2026
Unprompted review
Reply from Direct Ferries
Hi,
Thank you for your feedback. We’re sorry your experience did not meet expectations.
I can see that you have already contacted us and that your booking is now cancelled. I’ll email you to see how we can address your concerns.
Your feedback will be reviewed by our Customer Service team to help us improve.
Kind regards,
Direct Ferries
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