DirectNine United Kingdom Reviews 

This company has the worst customer service I have ever experienced.

I ordered a keyboard online, only to discover that they were selling an older version at a higher price, while a newer version of the same model was available for less. When I contacted customer service to request the newer model and a refund of the price difference, the real problems began.
Customer service flatly refused to exchange the item or refund the difference. Shortly afterward, they even removed the cheaper, newer keyboard from their website, which only raises further concerns. The entire situation was handled extremely poorly and unprofessionally.
This is unacceptable customer service. I strongly recommend shopping elsewhere and comparing prices before purchasing.
At the end i requested a full refund and got the same keybord cheaper from a other compagny.

Shocking customer service.
AVOID AT ALL COSTS.

Please be careful... extremely slow communication and rude costumer service,items are not in stock despite showing they are and the company is not based in UK.

Don’t use this company. Product came from the US despite it being a UK company, product isn’t compatible in the UK.

Product is also 7-14 days late arriving. Still not turned up.

I’ve asked for a refund and they said I had to refuse the delivery and it will be sent back before being refunded.

Reasonable price great quality sound system.
Very good very satisfied.

I placed an order for a specific product, but only found out it was out of stock after repeatedly following up myself. At no point was I proactively informed that the item was unavailable.

Instead, I was offered a completely different product as a substitute, which was not acceptable as I specifically ordered that model.

I then requested a refund, which was agreed. I opted for a full bank refund, which I was told would be processed within 5–7 working days.

Despite this, the refund has still not been received. I was later informed that the refund had supposedly been processed and would arrive within 24–48 hours, however this timeframe has also passed with no funds received.

Communication has been slow and inconsistent throughout, and I have had to chase updates at every stage.

At this point, I am left with no option but to consider opening a formal claim with my payment provider.

Based on this experience, I would not recommend this company.

Order: UK-DN#P599944012
I have to be honest I was a little hesitant after reading some of the bad reviews, but as with all things sometimes things can go wrong. Anyway, I decided to give them a shot. Ordered some Patriot Viper Steel RGB DDR4 RAM 32GB (2X16GB) 3600MHz at the time they were the cheapest place around. Plus, I wanted to match what was already fitted in my machine. After a little prompting I was kept informed on my orders progress and considering they were coming from the United States, I certainly didn’t expect next day shipping. Ordered on the 8th March and arrived 19th March. All in all I have to say the service I received was fine.

Purchase took about 10 days to arrive as advised before placing order. Came direct from New York which was a bit of a surprise as I assumed I was buying from DirectNine UK.

PS your link to make this review did not work

Ordered and received as expected..good price...timely delivery,

Exactly what i wanted rather than going to a US Generic platform

We purchased parts from them quoted as new unused in original boxes and in stock . none of the above was correct : parts used not the original Boxes totally different manufacturer to the order placed with them and multiple drops , On placing the order no problem but after that excuse after excuse no answer to telephone calls , always emails and as a customer you have to chase them , it has now been 3 months and still no money back , this is a scam do not use them !!

Very responsive and helpful staff.

Good price, fast and arrived on time.

Ease of use and prompt delivery

Good service - the item turned up as described and within a reasonable time, given that it was shipped from the US.

Thank you, everything was on time.

I haven’t fitted the product yet.
But it did arrive yesterday. Everything looks great and very professional.
From buying to receiving is a little slow, but that is because it’s out of the country. Would buy again!

Fast efficient service.
Although based in the USA. I was very happy with the delivery time. The price of the products are also very competitive which was my main reason for placing the order.
Overall good result from a company I have never used before but will be very happy to use again.

Excellent customer service, re

Perfect curtains

Great experience knowing anything went well, specially came from USA
It could been in bigger box well wrapped, padded, specially in transit
But very pleased no damage, maybe
Start to sell them in England, have stores Directnine ,

The time between ordering, paying for, and receiving the AV157 was rather longer than I expected ( almost 1 month).
Despite ordering on UK website item had to come from the USA.
Arrived with wrong power cable (USA version) so had to seek assistance. Purchased a compatible replacement locally. DirectNine arranged a refund to cover this.
Need to be clearer on processes and time it may take to deliver item.