DirectNine United Kingdom Reviews 

The time between ordering, paying for, and receiving the AV157 was rather longer than I expected ( almost 1 month).
Despite ordering on UK website item had to come from the USA.
Arrived with wrong power cable (USA version) so had to seek assistance. Purchased a compatible replacement locally. DirectNine arranged a refund to cover this.
Need to be clearer on processes and time it may take to deliver item.

Well wrapped helpful service contents in a good condition

Fraudulent company!!!! All these reviews are fake.
Before you lose your money search uk companies house, the company doesnt exist in uk , the phone number is a switch board to India you will get through once in a hundred calls. Keep calling and speak to the person india and you will see. They drop ship you cheap items you didnt order then try and prolong it and drag it on saying sorry will -re-send it ect

Delivery took a long time ( and DHL messed up the delivery which wasn't your fault). Impressed that you replaced the lost item.

Great customer service, resolved small issue instantly, thanks

Items guaranteed delivery by Nov 28th, still not delivered past Dec 10th with no updates. Finally, after a 7-day review, I was told the package was lost (after customs fees were paid) due to their 1* rated courier, Aramex. The items were reshipped, after being told they had stock, then they didn't, then they did... finally arrived on Jan 19th, only 2 out of 45 items in a £4.6k order. Now 2 months late, and attempting to cancel and refund the order.

Customer service very helpful and resolved problem promptly

Ordered before christmas, Item has still not arrived, although I did receive a totally different product addressed to me but for someone else!

Really good product kept informed on delivery
No issues with anything

I recently purchased this recorder, and I’m impressed with how easy it was to set up and start using right away. The intuitive design meant I could begin recording within minutes, without needing to consult lengthy instructions.
Performance-wise, it’s doing exactly what I expected—and more. Compared to other recorders I’ve tried, this one stands out for its reliability and simplicity. The sound quality is clear, and the controls are responsive, which makes it ideal for quick, hassle-free use.
So far, it has exceeded my expectations, and I’m hopeful it will continue to deliver consistent results over time. If you’re looking for a recorder that combines ease of use with dependable performance, this is a great choice.

Im still waiting for a Christmas present that I ordered at beginning of December. Have contacted by Webchat -no answer. Twice emailed on different occasions and told me that to wait seven days although tracking info lead to nowhere and still says item in transit. Answered phone then cut me off, tried again immediately and no answer. No way of speaking to a human to resolve issue and currently and out of pocket and no present to give to wife and no time frame of when this can be resolved. Can t cancel order as apparently in transit. Do not use this company, says fast delivery to UK but everything about them is a scam

Part as described, JBL factory driver.

I purchased my item on 6th December with delivery for 13th to 20th December. I have chased several times because my order has not even been dispatched. I have been advised that they are still processing my order, it’s been 10 days. I know they will not be able to deliver as promised but they have taken my money. The sad thing is it is now too late for me to source the item and purchase elsewhere in time for Christmas. Poor customer service. I do not think they even had the item to sell in the first place.
How do they get away with advertising products they don’t even have?
Updated 27th December - after leaving a one star review I was contacted by Direct Nine and they did look into the situation and pushed for my item to be delivered. I received it on 27th, unfortunately too late for Christmas, however, I am grateful for their assistance and have therefore amended my review from one star to three stars.
The item was exactly as described.

I ordered an item from DirectNine, 10 days after accepting my order and taking my money, i receive an email from them suggesting i had requested to cancel the order, having contacted them by 'Webchat' because they wont answer the phone, the reality of the situation is they never actually had the goods to sell and couldn't obtain the item so cancelled my order. Just what you don't need a week before Xmas, was they bothered, did they offer a solution or alternative item, No. Should they be taking money from people for goods they don;t have, I don't think so!

I found someone with this product, I ordered and they delivered. For what more could I ask?

Arrived within delivery window.
Regular handling and process updates.
Well packaged and perfect condition on arrival.

I love this product definitely recommend

I got what I wanted and was comforted by the tracking.