Discountbicycles Reviews 

233
•
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

Stay well clear! Ordered a bike and luckily it did actually turn up, but by the we got it set up it was a few months later - we had to take it for a service at a local bike shop who said the wheel... See more

Rated 1 out of 5 stars

Ordered mudguards on 15th December, listed as dispatched the same day on an email, but never received. Attempted to contact the company by email three times, by the form on their website, and... See more

Rated 1 out of 5 stars

Ordered a bike trailer 3 weeks ago. Phoned to obtain a delivery date - was told 'next Monday' Order didn't arrive... Now emails to the company are being bounced back and their contact phone number... See more

Rated 1 out of 5 stars

Paid extra for delivery date but bike did not show up until days later. When arrived warning on box saying warranty is invalid unless pre assembled which it wasn't. Returned at my own expense but... See more

Company details

  1. Bicycle Store

Information provided by various external sources

London, (UK) Online Store / Shop / Retailer for Mountain Bikes, Ladies Cycles, Hybrid Bicycles, Road Racers, Tandems, Trikes, Tricycles, BMX, Racing and Dual Suspension. Also a great range of Cycling Gear, Clothes, Accessories, Parts and Components


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1.7

Bad

TrustScore 1.5 out of 5

233 reviews

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1.7

All reviews

(233)

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Rated 4 out of 5 stars

Excellent communication

I bought Winter tyres online.
They were the cheapest and only place which had them in stock.
Only fly in the ointment was delivery - I was informed I had to be in all day on the next working day to receive them (after I had made my purchase) or they would be re-delivered at a substantial cost as they would be classed as freight.
I took the day off and they were delivered.
Highly recommended

December 10, 2011
Unprompted review
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Rated 5 out of 5 stars

Excellent product and service

Phoned for advice on a child seat, and they took the time to explain the benefits of the model I was looking at and answer my many questions. They added the windscreen accessory to their website while I waited so I could order that too (they had not carried it before, and I had found it on the manufacturers website). Delivery was very quick, and the price good too. I would definitely recommend discount bicycles.

December 6, 2011
Unprompted review
Rated 1 out of 5 stars

Bad

Bad customer service when things go wrong Would not use again would not recommend.

December 1, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent service

This was the only place I could get a specific cycle jacket for my son's birthday, it arrived within 2 days, excellent service. Would recommend

December 1, 2011
Unprompted review
Rated 5 out of 5 stars

*****

I ordered a new bike - I was contacted with a delivery date and it arrived on time. I am extremely pleased with my purchase and totally satisfied with the service I received from discount bicycles. I would certainly use them again and would recommend them to my friends.

November 22, 2011
Unprompted review
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Rated 5 out of 5 stars

Good

I ordered bike lights they were dispatched and arrived a day later, Quick easy and reliable

November 18, 2011
Unprompted review
Rated 5 out of 5 stars

Inner tubes

Discount Bicycles was the only web site that stocked the racer inner tubes I was looking for. The price was very competitive and delivery excellent. I will definitely use the web site again.

November 17, 2011
Unprompted review
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Rated 5 out of 5 stars

Best price, prompt delivery

needed a pair of rare-sized inner tubes. there weren't many places that had them, and Discount Bicycles had the best price by far. Arrived a couple of days after the order, no bother.

November 14, 2011
Unprompted review
Rated 5 out of 5 stars

Trail-gator - excellent price

I ordered a trail-gator (removeable bar that you pull your child's bike along with) from discountbicycles, which came in the timescale promised and with regular emails to track it through the ordering system. The lowest price I could find on the High Street was £69, so less than £42 including delivery was excellent value. I'll definitely be checking out this website for my family's cycling needs in future.

November 11, 2011
Unprompted review
Rated 5 out of 5 stars

Five Star Service

Just writing to praise the excellent service i received.Bought a Shimano cassette which arrived promptly and at a very competitive price.

November 11, 2011
Unprompted review
Rated 5 out of 5 stars

***** % Star Service

I am writing to say how good the service was that I received from discountbicycles.co.uk
I rang with a query about purchasing a pair of Mudguards and I was dealt in a helpful manner.
I was amazed when it arrived next day. Now that is what I call a good service!!

Chris
Rotherham

November 9, 2011
Unprompted review
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Rated 3 out of 5 stars

Good price and product but poor service

Ordered CB Urban 200 bike on 7th October. After not receiving the bike or contact from them in a week I tried to call. You cant get through to customer services, they have a message service. However, they didnt phone me back or reply to my initial email. After about 10 days I telephoned the sales number and was informed the bike was out of stock. They offered an alternative (if not more expensive) bike but I decided to wait. I didnt get further emails about despatch but the bike turned up on the 27th October. It was poorly packaged and the courier pointed out they had recieved the box in this state. Luckily the bike was A1. Incidently they took my money on the day of ordering. I would not shop with them again.

October 31, 2011
Unprompted review
Rated 5 out of 5 stars

What service!!

I placed my order before 10am and took delivery of it at 9am the following morning

Brilliant - thank you.

S. Jones
York, UK

October 29, 2011
Unprompted review
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Rated 5 out of 5 stars

Superb service

Ordered a child's cycling helmet which arrived extremely promptly, well packaged and actually exceeded the specification on the website (it's more adjustable for different head sizes and so will last longer which is great). Would use them again and thoroughly recommend them to others.

October 25, 2011
Unprompted review
Rated 5 out of 5 stars

Lovely.

Item arrived very quickly and in excellent condition. And came with a catalogue for me to browse which was lovely.

October 15, 2011
Unprompted review
Rated 5 out of 5 stars

Easy to contact

I bought some of the lower priced stuff - Milano shirt and Avenir cycle shorts, both turned out to be really good, the padded shorts work better than dhb's which didn't have the rubber grip to stop ride up (and *%$^& strangling!!).

I mucked up the order online and after a quick call the order was corrected and correct order was posted.

The bargain stuff still was very practical, will be buying more soon.

October 15, 2011
Unprompted review

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