Discount Contacts Reviews 

I've been ordering from them a few times. They have real americans that answer phone calls and solve your problems. Their email service is a brick wall so just call their 1-800 number. Phone call waiting time is a couple minutes to 15 minutes. I had faster answer times at 9:30am EDT than I did at 11:30 am EDT when the west coast may be flooding them with phone calls.

I have been ordering for 10 years with great response from email customer service. Unfortunately, they sold to a larger company a few months ago. They must have cut their support staff. What used to take 24 hrs now I have not received a response in weeks. Sad!

I ordered contacts and paid for two day shipping.
Almost two weeks later, I still had not received a shipping notification.
I sent a message to customer service and received their auto reply.
It took over a week for them to actually respond. When they did, the message just told me to call their customer service number.
Horrible business, never buying from them again ever.

I've ordered from Discount Contacts many times, even before they changed name and were bought. It always provided great service, lowest prices, and decently fast shipping, until now. I uploaded my prescription when I ordered, and it keeps saying it's under verification and that my prescription is expired. It's like no one is bothering to check my newly uploaded documents. I already sent 3 emails about it and I get no reply whatsoever. I'm going to start using this company only to price match elsewhere. Customer service is trash and not bothering to reply.

I love their prices and that there were no hidden fees. I paid half of what I would have paid elsewhere. I placed my order on the 13th (Tuesday night) and received my contacts on the 19th (Monday). This was using their standard shipping. I could have paid additional for faster shipping. Very positive experience for me.

I have ordered my contact lenses from Discount Contact Lens dot com for many years without any problems. That changed in April 2025 when they were bought by another company. I got a strange email that looked like a robot wrote it, telling me my order would be delayed by three weeks. I replied and asked for someone from customer service to contact me. No one ever did. I was stressed because I was down to my last pair of lenses and needed my order to ship right away. I came close to canceling more than once but decided to wait.

To my surprise, the contacts showed up in less than a week. They actually came faster than they would have from 1800 Contacts. I could not believe it.

The biggest problem with this company right now is the customer service. They need to fix it. Stop sending the same weird email every night saying the order will be delayed. And if you send emails, use your own logo. Do not use the name of the company that bought you. It confuses people.

If you are reading this and thinking about canceling, do not panic. The order will show up. And it might show up faster than you expect.

My experience with DiscountContacts was superb. I will save you all the time and let you know that DiscountContacts had the best prices out of all of those that I checked online, and shipping was super quick! There is even a discount for first time buyers.
Highly recommended!

I never received my order and I can not get a hold of Discount Contacts. Very unfortunate.

Contacted customer service twice with no response other that "we've recieved your email and will get back to you in 48 hours". Look somewheres else.

I ordered contacts from them and got worried when they sent me a tracking number that came up showing it was invalid. But to my amazement, the contacts arrived in the mail in less than 2 weeks. I will order from them again.

Terrible.. I've bought from several other contact sellers and they cancelled my order without any conversation or update..

I messaged them for almost 2 weeks and nothing. Now I'm at work without contacts because of them. Ugh

I bought contacts, and the website is glitchy as heck. It said my order didn’t exist, so I got nervous, especially reading the reviews online here. But a few days later, I got an email that they received my order. A few days after that, it shipped, and a few days after that, it arrived. All in all, it took a little over a week. My advice: use them if you’re not in a rush, but if you’re in a rush, use another company. Also, make sure you enter your prescription and everything correctly the FIRST TIME!

This used to be a great place to order from...but not anymore. It took over a month to get my last order because they didn't call the doctor as they had said they would. Then they were going to give me a discount because of the long delay and no notifications...I got a bigger discount online. (15% rather than the 10% they offered because they messed up) I just gave them a last chance 5 days ago... I hadn't heard from them, so I called since they said they were "in stock". Still haven't shipped my order or notified me! I'm done!

I placed an order for contacts on 9/13/24. A Couple of days later, I'm getting automated generated emails saying my contacts were out of stock. I call them and Customer Service says they are behind with orders. Since my type of contacts are made to order, they wouldn't get to them until the middle of October. What?! Then, after my order was cancelled per my request, she tells me I will get the refund on about 2 weeks. NEVER AGAIN!

Recent problems with this company after over 10 years of ordering with great results. However, since August (when I attempted to place an order), I've had numerous problems: with their website, updating prescriptions, discount codes, email links and customer service response. I get the impression that they are failing or have gone out-of-business. The only reason I gave them 2 stars now was because they were so 5-star for years. I'll check further, but my suggestion is to avoid ordering until you have had good communication with the company.

Please do not use this company. They will charge your account without your authorization

Took over 3 weeks to get my lenses. I will never order lenses from this company again.

The WORST absoultley WORST CUSTOMER SERVICE I have ever experinced.
I waited on a ohoe line for 22 mintues. I left a message...becuse I WANTED TO BUTY THIR PRODUCT!!!
NO ONE ever called me back.
I finally received an email from"santiagot0' almost two weeks later. He did not even try to resolve my issue or even ask what the problem was.
TERRIBLE do not use this place for contacts... abysmal.

Appalling customer service. It has been 10 days since I placed an order. Website indicates that my prescription is "pending verification" as it has for over a week now. I have twice uploaded the prescription even though this is a re-order (i.e., prescription has not changed). Also tried contacting the company via their website, email, phone, smoke signals and ... crickets. The only thing the company has done quickly is process my payment. Definitely switching to to another company for my contact lens in the future.

I see a lot of reviews are recent. I have ordered from Discount Contacts for the last couple years with no issues and fast processing/shipping. This time, completely different. I placed an order and the estimated ship date was for 7/29, as of today 8/8 it still says the same thing and my prescription is still “pending verification” even though I uploaded it as I have done in the past. I have called customer service twice and waited over 30 mins with no response and left a voicemail, have emailed twice now, try to cancel online and it says to contact customer service. I am just going to keep an eye on my account so I can stop the order since I have now had to order through 1-800 contacts instead