Discount Contacts Reviews 

I ordered contacts from here. They arrived 10 days later than what they said they would. I couldn’t get a hold of anyone from customer service for the life of them. I wanted to cancel my order because it was ridiculous how long they took. They never reach out to me until the contacts got shipped out so I couldn’t cancel anymore. When I went to return, I didn’t get a response until I disputed through my bank. Which was about two weeks later. Don’t order from them. Literally find anywhere else.

One week after placing my order, the status was still 'processing.' I emailed to find out what was going on but received no response. I tried to cancel the order online several times, but it wouldn't go through. Over the next two weeks, I called customer service three times and sent at least six emails, but my order status remained 'processing.'
Despite my MULTIPLE requests to cancel, the order was finally shipped almost a month later. In the meantime, I ordered and received the same contacts from another company. Now, I'm stuck with having to return an order they wouldn't let me cancel. I will never order from Discountcontacts again.

Absolutely horrible. I always ordered thru Aculens and this company apparently bought them Well I tried to cancel order within min and could not online. Called, held for 11 min, left message with no call back. Sent 2 emails still no response and just called & was forced to leave message again. Absolutely worst company ive ever dealt with.

Contacts never came! I placed an order on 7/26, today is 8/5 & verification is still pending. I am disputing the charge with my bank. Don’t make the same mistake all of us did ordering from this company.

Since company changed (with no notification), customer service is now abysmal. I have not received my order and cannot get ahold of anyone to cancel and get a refund, despite multiple attempts. Do not use this company.

Same thing as the others. Long time AC lens customer and I have been burned noe by discount contacts. I placed an order and it never came. I've called and emailed several times for a refund and have received absolutely nothing back! Done with you.

This company has a new name: discountcontacts.com. Same company as discountcontactlenses.com; the URLs are interchangeable. See my review and experience by searching TrustPilot for their new name "Discount Contacts".

Save yourself money and stress and don’t even bother with this company. I paid for my son’s lenses which they were quick to take the money from me! Verification pended over a week and went nowhere. Could not reach anyone by phone nor email to check on the status, after multiple calls of 30 plus minutes on hold, I cancelled my order via online. Received confirmation it was cancelled and I would get a refund within 3-5 business days. They took my money and ran. The crappy thing is my bank wouldn’t even refund me the money because the charge completely disappeared. Do Not Order from them!!!

I am trying to place an order and the eye dr says Discount Contacts must have some info wrong for one of the packs of lenses they are selling. I have called the Discount Contacts1-800 # about 10 times and the number is out of service or the call cannot be completed...I will not be ordering from this company. I see a similar review left 4 hours ago.

IT'S A SCAM!!!! I'd give 0 stars if I could

I was searching for the lowest price contacts because my insurance wouldn't cover them, so placed an order with this "company" on 7/7 and paid extra for them to be expedited. I received a confirmation email, like normal that said there was a 1-2 day processing time and that my order would ship on 7/10. It is now 7/24, and I still have not received any shipping confirmation. I have sent multiple emails to their "customer care" with no response, and when I try to call their 1-800 number to speak with customer service, it tells me my call cannot be complete at this time. I'm now in the process of reporting them to the better business bureau.

UPDATE: THEY SENT ME REPLACEMENT LENSES AND STILL GOT IT WRONG. I was sent the opposite prescription (+ instead of -). It also took nearly two weeks for my contacts to arrive so I ran out, and now I’ll have to wait longer for them to make it right. There’s no point in having a prescription verification if they don’t actually verify the prescription. Very disappointed and will not order from Discount Contact Lenses again.

Ordered Contact lenses on 23 June. Received an email on 26 June that I needed to send an updated prescription.
Later that same day I sent the updated prescription. 9 days later still had not received my contact lenses. Called on 5 July was told they never received my updated prescription and was given a different email address to send my prescription to. I tried to inform the Agent that the new email address was not the original email address that I previously replied to with my updated prescription on 26 June.
I will not be buying anymore contact lenses from this business. There was no accountability for the error on their part. The agent did not want to hear anything about the previous email address that I was given.

Ordered 2 boxes of Acuvue Oasys Max Multifocal lenses (90-day) - much more reasonable prices than ordering directly from doctor and other online sites (even cheaper than another site based in Portugal). There was a short delay of about a week before shipping because the lenses were out of stock. But once in stock, the order shipped via USPS (6 days to west coast) with no issues and arrived in good condition. I will update if any issues once I actually wear the lenses, but don't anticipate any problems.

I ordered 3 pairs of RGP lenses. All 3 right lenses were perfect. All 3 left lenses were off-prescription by about 0.75 diopters.

Their e-mailed response: "We suggest you contact your eye doctor to make any of the necessary adjustments."

Their mistake cost me $90 (with their 15% discount).
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Update - 3 weeks later:
After a round of complaints, DiscountContacts replaced the three bad lenses in the above order in large part because it was a duplicate of an order I had made back in the fall. All 6 lenses in that previous order were perfect!

A couple days after receiving the faulty order (decribed above), I discovered that all the left lenses had been cut to the prescription for my right eye; I had 6 lenses that were all the same prescription.

The machines used to cut GP lenses are now incredibly accurate. In this case, someone cutting the lenses was obviously asleep.

Slow Slow Slow. I emailed my prescription the same day of the order as noted on their site. Over a week later they emailed me that they were still waiting for my Rx. When I complained they blamed it on me. They have good prices but are not worth the hassle. BTW, I found out you can get the same good prices at Costco online.

I ordered contacts on a, and they came in the mail the very next day! I did pay for expedited shipping, but they came even earlier than I was expecting. The order was perfect and cheaper than other online stores. I am very impressed with my experience and would recommend it, I certainly will order with discountcontactlenses.com again in the future!

overnight ordered, never did ship. now day three and still not here. they gave me my 19.99 overnight back and said they would overnight them now, but i needed the lenses! tomorrow will be four days and counting. obviously they did not fed ex overnight like they said they would. Never make this mistake again.

Horrible experience. My daughter ran out of contacts so I looked online where I could get contacts shipped overnight. There was a 20% off coupon. Great. I paid $19.99 for overnight shipping. I received an email- your contacts are in stock and ready to go. They will be shipping soon. I check my mailbox today. No contacts. I call them. They will not ship until tomorrow and I will get them Thursday. They refunded the $19.99 back to me for overnight. They said they are only human. I depended on them to do what their website said. I will be buying elsewhere. Very low customer rating.

Extremely low IQ customer support and perscription verification process... I uploaded multiple perscriptions on 1 image, as they don't allow you to add multiple images, and they only read one of them and denied the rest. My order was stuck in limbo for a week as they couldn't figure out that I have multiple perscriptions on one image. I could not even cancel the order, and customer support never responded to my multiple emails with each image separated and extremely detailed explanation. NEVER AGAIN

I ordered and received the contact lenses. What bother me about the process is that there was no communication. At first I thought this company is a fake and kept checking the account to check for updates. It took awhile for my credit card to clear and they finally shipped the product. It was really strange with no communication from them.