DiscountMags.com Reviews 210

They have made it almost impossible to cancel a discountlock and very challenging to contact them. If you try contacting them you (even if you are logged in) have to solve a very difficult CAPTCHA. I have never had to solve a CAPTCHA if I am logged in. This is a tarball company.

I extended a magazine subscription through Discountmags, and it worked to perfection. It took awhile for the renewal to kick in, but then Discountmags said it would take awhile. For me, they did what they promised, and I saved some money by ordering through them. From now on, I'll renew all my magazines with them. Glad they're there for me.

I had a few general questions to ask regarding a previous subscription.
A very kind gentleman by the name of John answered all my questions plus, gave me lots of pointers
Thank you!

Besides the great price in subscriptions, I submitted a question by email, and got a reply within hours! The reply gave me not only the answer to my question, but exactly how I could take care of my issue online. Kudos for being so on top of things.

They kept in contact with me daily and followed through

Excellent customer service! I’ve purchased magazines from discount mags for well over 10years & have never been disappointed. I rarely have issues with delivery but when I do it’s from the publishers side not discountmags & it’s always been a speedy & positive resolution when I contact them. Thanks to discountmags & their friendly and efficient employees!

My concerns were taken seriously. I was guided through what I needed to provide in order to track the issues which were being duplicated. Once that was done, the cause of the problem was revealed in a timely fasion and a solution was quickky implemented.

Well, as time has progressed, I didn't need these magazines. There was no problem contacting support to help. No pressure to stay. I'm very pleased with DiscountMags for many years of service and support.

I am somewhat of a bumbling idiot on the computer. Discount Magazines not only patiently helped me but were also kind. Bargains are fantastic! This happy older lady loves the site.

Tony was terrific representative! He was able to answer my questions and expedite fixing my problem. As a customer I appreciate having helpful customer service reps!

Informed discount mags of wrong address and they immediately addressed the issue

They get back to me ASAP=FAST and have given me excellent customer service; solving issues etc.. GREAT company to get your well-priced mags from!! Highly recommended by me!

I had to cancel a Christmas gift I bought for someone that recently passed away. I didn’t expect a refund, but I got one and their responses to my problem was very fast and helpful!

I had a question about an early renewal notice for one of my subscriptions. Customer Care got right back to me, explained how they renew early to prevent lapse in service. I appreciate the fast response and clear answer.

One of the few companies offering top service. They worked on a duplicate subscription issue for me. Took several months but they never gave up until a good outcome. I’ll always buy my magazines here. And amazing prices.

i have been using this company for years. they always have the best prices , even after i do my research. plus, they have a great response with problems . the customer service dept .is one of the best.

Excellent customer service. I use DiscountMags for several of my own subscriptions as well as gift subscriptions.
Outstanding communication and support and quick response to inquiries. Excellent follow up. If they are backed up due to high volume, they are very clear to inform customers that there may be a delay in responding to an inquiry, but they always get back to you.
Highly recommend using this service.

I got many enticing offers in the mail and started to doubt my subscriptions with you were valuable. But prompted by your c/s agent, decided to analyze further and found that when I add on the efficiency of your service, there is no better deal. I can log on at any time to see my status within the subscription & see when $ is due. The individual magazine's own sites hide this info so you never know your status.

I placed an order for a subscription for my son on June 16. It is now 16 weeks later and I have emailed DiscountMags twice to ask them whether I should still be expecting to receive this magazine. I received an automated response both times saying I could expect a response within 15 days. The first 15 days passed so I emailed them again. I am now a week into my send batch of 15 days and I still have received no response. I trusted this site because I looked it up and it seemed to be reliable, I am now feeling very let down.