DiscoverCars.com Reviews 265,903

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the intuitive and user-friendly website, highlighting the ease of the booking process and the detailed search filters that help find the best deals. Many people appreciate the competitive and transparent pricing, often noting the absence of hidden fees. The service is consistently described as excellent, with numerous consumers commending the staff for their professionalism, helpfulness, and clear communication. However, some customers also noted issues with insurance clarity, mentioning instances where they had to purchase additional coverage upon arrival despite having paid for it during booking. A few other people also felt that the car rental partners sometimes provided poor service, including long wait times, unhelpful staff, or unexpected charges for minor damages.

What people talk about most

Booking process

Customers consistently note positive experiences with the booking process. Many reviewers describe it as... See more

User experience

Clients share positive opinions on user experience, consistently highlighting the platform's ease of use and... See more

Price

People report positive experiences with price, often finding competitive and reasonable rates compared to... See more

Service

Reviewers mention positive feedback about service. Many customers express satisfaction, highlighting... See more

Staff

Users describe positive interactions with staff, often highlighting their professionalism, helpfulness, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very intuitive and friendly website. Made it easy to find the best deal for my specific needs using detailed search filters. They also gave tips and heads up on how to implement the car rental, and... See more

Company replied

Rated 5 out of 5 stars

I had no problems with the website’s functionality, and all the information about the companies’ services and policies helped me choose the car. Additionally, prices on some models were better than on... See more

Company replied

Rated 5 out of 5 stars

My entire booking experience with DiscoverCars.com was extremely positive. Communication was a bit complicated – email only – but to be fair, I received responses quickly. It's just a shame there's n... See more

Company replied

Rated 5 out of 5 stars

I have been using this site for quite a long time (at least 5 years). I’m a frequent traveler, EVERY trip I always used discovery, it’s the most complete and safe site for car rentals. It’... See more

Company replied


Company details

  1. Car Rental Agency

Written by the company

DiscoverCars.com is a leading global car rental booking platform, connecting tens of millions of travelers annually with the best car rental deals from over 1,000 partners, both large global brands and small local providers, in 50,000+ locations across 164 countries, offering a full range of rental vehicles from mini cars to SUVs and passenger vans. Named the World’s Best Car Rental Booking Website by the World Travel Tech Awards four years in a row, DiscoverCars.com makes renting a car easy, transparent, and affordable. Backed by a diverse team of 220+ professionals, the company’s mission is to empower users to discover the joy of traveling by car. DiscoverCars.com is available in 31 languages and offers 24/7 customer service to support customers throughout the rental process in many of those languages, which has won multiple awards, including the Business Intelligence Group's Excellence in Customer Service Award. The company has been recognized in the Financial Times’ FT 1000 list of Europe’s fastest-growing companies in multiple years. The company maintains a 4.6/5 rating on Trustpilot, based on over 200,000 verified reviews. The company has an app available for both iOS and Android, which has also been named the World's Best Car Rental App in the World Travel Tech Awards. Through it, customers can both book a rental vehicle and keep track of all the important information they need.

Why Book with Discover Cars?

Written by the company

👍 Save 15%
Discover Cars’ customers pay, on average, 15% less than those who book directly with a car rental company.
📆 Free Cancelation
If you cancel your rental at least 48 hours before your pick-up time, you will receive a full refund.
💸 No Hidden Fees
The price we quote is the price you pay. No shocks or surprises. All taxes and mandatory fees are included in our quoted prices.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

266K reviews

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Rated 5 out of 5 stars

driving from cancun to bacalar

the condition of the car, the services on location as well as customer service was great, they use whatsapp but there is no call function for customer service. car did great on paved and dirt roads. very happy, no surprise charges.

April 30, 2026
Rated 5 out of 5 stars

Outstanding professional service!

Liora was the assistant who handled my case and I could not have wished for a more friendly and caring service. My issue was promptly resolved and I got a better outcome than what I could have asked for. Thank you, Liora!

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Today I spoke with Arne

Today I spoke with Arne, a very helpful and friendly agent. He resolved my issue right away in less than 10 minutes. Truly excellent service—it will definitely make me reconsider booking a car through DiscoverCars!

April 30, 2026
Unprompted review

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