www.disneyplus.com Reviews 730

TrustScore 1.5 out of 5

1.3

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the service, citing frequent issues with logging in, app functionality, and content streaming. They also found the website difficult to navigate and encountered problems with account access, particularly when traveling or using multiple devices. A major point of contention for many was the pricing, with numerous complaints about unexpected increases, additional charges, and the introduction of advertisements in previously ad-free tiers. Reviewers felt the value for money had decreased, leading many to cancel their subscriptions.

What people talk about most

Subscription

Customers had negative experiences with subscription. Many reviewers expressed dissatisfaction with... See more

Service

Consumers find service to be negative, expressing significant dissatisfaction. Many reviewers report issues... See more

Website

Reviewers express significant dissatisfaction with the website experience. Many customers report persistent... See more

Price

Users express significant dissatisfaction with pricing. Many report unexpected charges, hidden fees, and... See more

Application

People report negative experiences with the app, describing it as "garbage" and "pathetic." Many reviewers... See more

User experience

Reviewers highlight negative aspects of user experience, with many expressing frustration over constant login... See more

Based on these reviews

Rated 1 out of 5 stars

Horrible customer service! Tried signing up jumping through more hoops than someone getting top secret clearance and still not able to logon. Been on hold for hours waiting for a representative to get... See more

Rated 1 out of 5 stars

Paid service. Unpaid patience. Disney+ Standard with Ads is unbearable. Over a minute of ads before the show starts. One minute of watching? More ads. Three minutes later? Ads again. This... See more

Rated 1 out of 5 stars

IDO NOT BOTHER!!! wish id never started a subscription with disney. They're a joke. Their customer service is robotic. It continuously says oops something went wrong contact help. I have given my... See more

Rated 1 out of 5 stars

I subscribed to DisneyPlus Black Friday Nov 2024 Deal and cancelled my subscription a week ago. Now when I log in to my DisneyPlus account, it won't let me see anything but the current plan offers. I... See more


Company details

  1. Movie Streaming Service
  2. Movie Rental Store

Written by the company

Stay updated about Disney+: the ultimate streaming destination for movies and shows from Disney, Pixar, Marvel, Star Wars, and National Geographic.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

730 reviews

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Rated 1 out of 5 stars

I can not support a company that gives…

I can not support a company that gives up free speech at the request of the government. Either stand up to this fascist government or loose my subscription. This goes beyond Kimmel Live. If you want to stay relevant stop caving to political pressure and declare your right to free speech for all of your customers. And divest from Sinclair on all fronts. You do not need them.

September 23, 2025
Unprompted review
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Rated 1 out of 5 stars

Submission to authoritarianism

I subscribed to Disney+ because I wanted entertainment, not corporate submission to authoritarianism. Instead of standing up for creativity, inclusivity, and freedom of expression, the very values Disney once claimed to represent, they’ve chosen to bow down to fascist ideals.

What does that say about a company that built its empire on imagination and “the happiest place on Earth”? It tells me their priority isn’t their audience, their employees, or even their legacy. It’s about protecting profits, no matter how morally bankrupt the compromise may be.

Disney+ could have been a platform that inspired hope, joy, and diversity. Instead, it’s a glaring reminder that even giants can shrink when faced with power.

I will not support a service that normalizes authoritarian control at the expense of human rights and dignity.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

Free speech matters

Wow, just wow. This business supports pedophilia. Just read about all the child actors and the abuse at the hands of Disney. Bob Iger is leading the company into the ground with his Trump/Epstein support. Bowing the knee to fascism is not ok. I am ending my current subscription and hope many others do the same. Bob Iger needs to be fired before I will return!

September 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Disney hates free speech

Over priced. Too many repetitive commercials and Disney hates free speech. Greedy corporate merger bending a knee. Canceled our subscription and won't be going back!

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

Shabby company. I wish I'd never signed up...

I'm trying to cancel my disney subscription and the disney system won't let me log in. It says I need to input a code it has emailed me, but it's not sent me the email. They only use AI customer service which is telling me I need to log in before I can get help with not being able to log in.

Inept, spineless company. Wish I'd never had anything to do with them. Scumbags.

September 19, 2025
Unprompted review
Rated 1 out of 5 stars

Very horrible service

Very horrible service! They do not give any chance to improve there customer service do not have any good knowledge about how to deal with any issue! They always stick to the thing they have so not accept any change or adding any feature!
they are really bad with what they deal with if you compare them to Netflix or HBO or Apple TV! Do not subscribe

September 17, 2025
Unprompted review
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Rated 1 out of 5 stars

It stopped working or me with an active…

It stopped working or me with an active account. When I go on a desktop computer to login, I cant because it displays in French even though my computer is set to display English. I was on the phone with Disney support and they were unable to solve my problems. STAY AWAY FROM DISNEY PLUS UNLESS YOU ENJOY PAYING FOR A SERVICE YOU WILL NEVER BE ABLE TO ACCESS!!!!

February 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Free speech

Free speech! I guess the 1st amendment doesn't mean anything to you. That's just sad

September 17, 2025
Unprompted review
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Rated 1 out of 5 stars

Worse streaming service ever

Worse streaming service ever - they charge you without your consent. Then customer service links are nor working and offices are closed! so no possibility to reach them and cancel service! AVOID

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

I have repeatedly cancelled Disney…

I have repeatedly cancelled Disney plus. Called them they show no account open yet they are still charging over $11.76.
They say they don't issue refunds.
The customer service is absolutely the worst. I would stay away from Disney. They are really a crocked company.

September 4, 2025
Unprompted review

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