Divert Reviews 

Fantastic Service from this organisation. Always able to carry out their collections in a professional and friendly manner.
Dealt with Cameron Smith today, to discuss the account. He was very professional, helpful and was able to resolve the issue with ease. Thank you Cameron.

Ben was very friendly. Thank you for the quick service

Looking for the best and affordable price is always at the fore run of running a startup Ben Iliff has been patience and understanding and able to get what my practice needs in terms of managing the clinical waste at a reasonable price. Make sure you get Ben!🤩

Cheapest quote, fast delivery of bins and correct on picking up.
Rachel the best of divert 🥰

Thanks to the help of Alfie I was able to get an issue resolved in record time. What a helpful gentleman

A brilliant service from start to finish. I was called shortly after my initial enquiry, with the communication faultless throughout. A special thank you to Josh and Alfie. I would 100% recommend Divert. Thank you.

We are a new customer of Divert. Moving over to them was seamless and easy. Alfie and Matt were amazing!!

Fantastic service from Josh and Alfie at Divert. Signing up was nice and easy, rates were more than competitive and we were up and running in no time. We feel that our business is in safe hands with them. Thank you to all the team.

I've used Divert a number of times over the last few years for large waste collections; service has always been great from point of contact to collection. Ben and Alfie have arranged another collection for me this week and the whole process was polite, easy and efficient. Would highly recommend.

Ben & Alfie were really helpful and efficient from start to finish in removing an old oil drum. Excellent service and kept us up to date throughout the process. Thank you!

Opened an account with DIVERT in March 2025 after a ChatGPT search for waste management for our new premises. The call went well and pricing was reasonable. What wasn't mentioned was the 12 month contract with zero termination clauses.

Bins arrived more than 6 weeks late. The operations manager called me repeatedly asking me to locate them myself. They'd been left at another property. Contact only started after I posted a 1 star review on Trustpilot.

Once the bins arrived I agreed to stay on the basis that service would improve. It didn't. Random non-collections followed, along with charges I never agreed to, explained later as mistakes from other accounts. The ops manager Liam stepped in to sort it.

A year in, I've been rolled into a new contract until 2027 without my signature or consent. In the past 6 months DIVERT have missed my collection 7 times. 5 times they returned later in the week. Twice they didn't collect at all, leaving me with piled waste and extra charges for overloaded bins.

May 2026: an email arrives saying they won't collect because a foreign object was found in my bin. A metal catering table. We're an art supplies company. I suspect fly tipping. DIVERT refused to remove the item, refused to collect, want to charge me for another visit, and twice refused to cancel the contract I never signed up for.

I previously removed my 1 star review in agreement with Liam after he sorted issues DIVERT created. I'm reinstating it so other small businesses know what working with DIVERT can actually look like.

Excellent customer service Ben and Alfie Very helpful
Thank u guys 👦 thank you

What an excellent job by Peter and Lee! Very friendly and hardworking men for whom nothing was too much trouble. We will definitely recommend their services.

For the first time I had to hire a company to dispose fridge freezer (American Style which is too big for council collection) and had very positive experience!
I think the major part of it was excellent communication with Rowen who always promptly answered all emails with questions.
Guys who came in for collection also were nice and efficient.
On top of that, they were the cheapest out of 4 quotes I obtained.

The only thing that put me off slightly when I got a quote, was having to pay via bank transfer due to risks of hiring a new company. However, since it is established business with very positive reviews I decided to go with it and do not regret it.

Should I need to hire waste disposal company in the future they will be my first call.
Highly recommend!

Had a pretty positive experience with this company. Much more reasonable pricing on waste removal than my previous broker. A very friendly and helpful employee called Alfie tried to help me get back some money from previous broker who had charged me for bin removal (even though the bin was not being removed). Fast communication from them too, I wasn't waiting days for a response.

We have used Divert a number of times for clearance and their service has been incredible. Great communication and a really friendly, efficient team. Special thanks to Jason who has been on every job for us and to Alfie in the office for quick communication and efficiency. Can't recommend them enough!

Great process from beginning to end. Alfie and Rachel did a great job with no headache. Alfie followed up to make sure that I was happy which was appreciated as most companies never follow up.

Excellent communication by josh

I phoned up Nataniel to sorted out some bin issue for my business, and some cincerns and he was very cooperativ and helpful so we made a deal on bouth side.
Thank you

Very good company. I have been very happy with them in the past so I've made an agreement them again
(Ben ) Very good staff five start for you