Divert Reviews 

I rang Direct LTD in desperation after being messed about by two other catering waste collection companies.. I spoke to a gentleman called Josh who was super helpful and friendly throughout.. I will definitely be recommending this company..

Absolutely fantastic experience! The waste bin service was incredibly quick, and the team was both friendly and professional throughout. Special thanks to Ben for making the process so smooth and easy. Highly recommend!

Warm Regards

IDLE MOTORS

An easy and seamless experience with Divert, Ben helped me set up my account quickly and without any issues. Great communication from the beginning, very happy to be working with Divert at my dental clinic.

We have had an excellent experience working with this team. Josh in particular has been outstanding, always providing prompt responses and keeping us fully updated with every stage of the services we’ve had set up. Communication has been clear and proactive throughout, which has made the process smooth and hassle free.

The pricing has been very competitive and the overall level of service has been fantastic from start to finish. Based on our experience so far, we will certainly be looking to move more of our services over to them in the future.

Highly recommended.

Noel has given me the best service

After spending months using brokers to find the correct waste company for our business, finding Divert was a total delight. Pricing excellent, setup quick, personalised, and painless. Top marks to Ben who set the account up for us, and to Rowen who within minutes had arranged for the delivery of the commercial bin. Very impressed, and recommend without hesitation.

Customer service is great. Ben has been especially helpful during the set up of our account and has answered all of our questions.

Divert waste gave me the cheapest quote from 5/6 companies I contacted for waste management. The most professional company representative Ben, was extremely helpful and professional. He arranged the paperwork and put the service into place almost immediately after my request. Thanks to him and his team from Armley Post Office

Excellent service! We have worked with Divert for over a year and Rowen always goes the extra mile to get things right, even in tricky situations. Highly recommend!

Nathaniel at Divert is fantastic—very attentive and always happy to help. He goes above and beyond to make sure everything runs smoothly. Great experience every time!

Needed to dispose of a bed and large mattress. From the initial enquiry to the collection was seamless. Great communication and guarantees that the item would be disposed of correctly. Competitively priced.
2 men came to collect having rung us to say when they would arrive. Very professional in moving the items and did not touch the walls on the staircase.
5 stars from start to end.

Good customer service Ben Iliff thanks

This was our second time using Divert, and the customer service has been very good. A special thanks historically to Teegan for her help with our first booking, and this time round Rowan and Alfie. We had to change dates for our service and both Rowan & Alfie were efficient and quick to respond to the issue and my queries. They liased with collection team, and solved the issue for us, great staff and service. Also the company used for our shredding was very good and the again the staff were polite and efficient, so we were very pleased. I would recommend divert as a company. A special thanks also to Alfie in following up after the service, to check that all had gone ok, we appreciated this.

Ben Liff & Matthew offered outstanding support. This really is a new breed of company with outstanding customer support, fantastic value and a brilliant personal touch. Well done to all!

I was so impressed by this company. All arrangements were made in a couple of hours. I dealt with Ben who was so efficient. The waste was duly collected the next day. I would certainly use this company again.

We’ve been working with Divert for a while, and the service has always been reliable and professional. Our main contact, Ben Iliff is excellent - quick to respond and genuinely helpful. Their commitment to responsible recycling and sustainability really stands out.
Highly recommended to anyone looking for a dependable and easy to work with service provider. Thanks again to Ben and the whole team at Divert.

Signed up in August, after a few sales calls from Lisa. I explained my frustration with my current provider and Lisa ensured, DIVERT has all their own depots and lorrys.
Nearly 5 months in and I have not received, 1 week of service in which i signed up for.
Week in, week out a different person calls me to apologise and it just goes round in circles.
Requests to speak to a manager ignored.
Save yourself the headache.

Edit - a manager of the company contacted me and communicated regularly to resolve the issues.
So far so good, collections seem to be going well and communication is far better now.

Excellent customer service, prompt and reasonably priced.

Superb service. I work from home but only on certain days. The representative always phones me first to check I'm in. I get an ETA or alternative arrangements if I'm not about. She's so helpful and always smiling. It's a great service at a great price.

Speedy response and excellent service throughout the process of booking until completion of the job.
Very polite member of staff who came to collect the waste.
I recommend this company.