Divert Reviews 

409
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, friendly, and consistently quick to resolve any customer service inquiries or logistics needs. People also highlight the reliable waste collection service, noting exceptionally reasonable pricing, prompt communication, and a completely seamless, painless setup process. Some reviewers were not happy with occasional missed collections, unfulfilled scheduling promises, and delayed services causing significant operational inconvenience. A few consumers also mentioned frustrating difficulties reaching management, experiencing repetitive communication loops, and facing a distinct lack of urgency regarding unresolved service issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the office team's efficiency, helpfulness, and... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the reliable, efficient, and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting the helpful and efficient... See more

Price

People report positive experiences with price, highlighting that rates are more than competitive and... See more

User experience

Clients share positive opinions on user experience, describing the whole process as very smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to dispose of a bed and large mattress. From the initial enquiry to the collection was seamless. Great communication and guarantees that the item would be disposed of correctly. Competitively... See more

Rated 5 out of 5 stars

After sending an initial enquiry I was contacted very quickly by Ben who was extremely helpful and guided me through the process really well. He responded to all questions very quickly. After being pa... See more

Rated 5 out of 5 stars

After spending months using brokers to find the correct waste company for our business, finding Divert was a total delight. Pricing excellent, setup quick, personalised, and painless. Top marks... See more

Rated 5 out of 5 stars

Signed up in August, after a few sales calls from Lisa. I explained my frustration with my current provider and Lisa ensured, DIVERT has all their own depots and lorrys. Nearly 5 months in and... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

409 reviews

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No recent history of asking for reviews

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4.9

All reviews

(409)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Furniture removal

The service I required and received was excellent,
Ben Iliff (sales executive) was very polite and informative, making the whole process stress free, also no hidden costs incurred.
The team turned up at the agreed time and were very polite and professional.
Definitely using this company again and strongly recommend them.

June 26, 2025
Unprompted review
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Rated 5 out of 5 stars

I would highly recommend

They are easy to contact and efficient at booking additional collections . I find them very reliable and they never leave a mess . I would highly recommend them .

April 2, 2025
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Rated 5 out of 5 stars

We have just entered into a contract…

We have just entered into a contract with Divert to manage the collection and recycling of our office waste. Tee has been great to work with at Divert, able to answer all my questions and hugely helpful in resolving any queries promptly, she has made the whole process straightforward and had been a pleasure to work with.

March 19, 2025
Unprompted review
Rated 5 out of 5 stars

We've been dealing with Divert for over…

We've been dealing with Divert for over 2 years now. They're a great company to deal with on both a personal and professional.

An honest and approachable group of people which is refreshing within the waste industry.

Highly recommended.

March 18, 2025
Unprompted review
Rated 5 out of 5 stars

As a commercial management surveyor it…

As a commercial management surveyor it is very important to maintain and deliver consistent positive results to my clients, particularly when demonstrating best value and service in respect of waste management. Doing this not only creates good client relations but also provides scope for further business development. Divert have helped me and my clients.

When liaising with larger entities, you often feel like you are just a number and customer service is perhaps lacking. After working with Elliot it has been a breath of fresh air. Elliot is polite, hard working and has a genuine dedication to customer service. Not only is Divert more competitive in terms of pricing but the overall customer service experience has been excellent.

March 11, 2025
Unprompted review
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Rated 5 out of 5 stars

speedy service

After filling out online form I got a quote within 30 minutes - Jack was very helpful and sorted out the best deal for me based on my requirements and was very quick at responding to emails with any queries I had - would highly recommend

January 30, 2025
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Rated 5 out of 5 stars

Total piece of mind

Clearing my back yard of some builders' waste wasn't top of my priority list, but needed to be done. When I contacted Divert, Jack worked patiently to get the required information from me, and then efficiently arranged a collection. The collection was very professional ... they kept me updated with text messages and (I think) one phone call. They came while I was out, took away all of the waste and none of the wrong things

January 16, 2025
Unprompted review
Rated 5 out of 5 stars

Quick service

Brill, competitive price, come within 2 days dealing with a small amount of waste contaminated with sewage.

They were the only company who could handle with small amounts and responded promptly to all methods of communication.

I would use again if I ever needed to.

December 20, 2024
Unprompted review

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