Divert Reviews 

409
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, friendly, and consistently quick to resolve any customer service inquiries or logistics needs. People also highlight the reliable waste collection service, noting exceptionally reasonable pricing, prompt communication, and a completely seamless, painless setup process. Some reviewers were not happy with occasional missed collections, unfulfilled scheduling promises, and delayed services causing significant operational inconvenience. A few consumers also mentioned frustrating difficulties reaching management, experiencing repetitive communication loops, and facing a distinct lack of urgency regarding unresolved service issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the office team's efficiency, helpfulness, and... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the reliable, efficient, and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting the helpful and efficient... See more

Price

People report positive experiences with price, highlighting that rates are more than competitive and... See more

User experience

Clients share positive opinions on user experience, describing the whole process as very smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to dispose of a bed and large mattress. From the initial enquiry to the collection was seamless. Great communication and guarantees that the item would be disposed of correctly. Competitively... See more

Rated 5 out of 5 stars

After sending an initial enquiry I was contacted very quickly by Ben who was extremely helpful and guided me through the process really well. He responded to all questions very quickly. After being pa... See more

Rated 5 out of 5 stars

After spending months using brokers to find the correct waste company for our business, finding Divert was a total delight. Pricing excellent, setup quick, personalised, and painless. Top marks... See more

Rated 5 out of 5 stars

Signed up in August, after a few sales calls from Lisa. I explained my frustration with my current provider and Lisa ensured, DIVERT has all their own depots and lorrys. Nearly 5 months in and... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

409 reviews

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No recent history of asking for reviews

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4.9

All reviews

(409)

88 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience from this team

Great experience from this team. We recently renovated our bathroom and you wouldn’t believe the mess of the yard from various tradesman doing their bit. Divert were friendly and very helpful clearing all of the mess for us. Would highly recommend their services. Thanks again Divert.

December 16, 2024
Unprompted review
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Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. This is the third time I’ve used this company - the team on the phone are friendly and professional and bend over backwards to accommodate customers’ needs. The people who came to clear waste were good humoured, patient and worked efficiently, unfazed by the amount in my garage, calmly breaking up old furniture and loading it into the van. It’s such a relief to have everything cleared. Many thanks to all the team!

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I needed some roof felt disposed of, and my local authority recommended them. Great communication and customer service beforehand, and the blokes came on time and were polite. Got a follow up call to check everything went ok, too!

December 2, 2024
Unprompted review
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Rated 5 out of 5 stars

5* Service

Many thanks to Josh and Liam for a fantastic service on a recent warehouse clearance. Around 15 loads in total had to be removed from site, including HAZ waste and machinery which had to be split down. Great communication and relevant paperwork provided.
Looking forward to continuing to build on our already strong working relationship
Ross Burton

November 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very very very communicative and…

Very very very communicative and helpful throughout the entire process. Tee was super helpful and particularly polite and informative on the phone. From such a good experience we will defo be using them again.

November 15, 2024
Unprompted review
Rated 5 out of 5 stars

Great service and communication

Communication with Divert has been excellent - they were patient whilst we moved locations, and were always on the phone or email checking in to see how things are going.

Very pro-active, very professional.

November 13, 2024
Unprompted review
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Rated 5 out of 5 stars

Yorkshire Finesse

Spoke to divert many times and it it always a pleasurable experience.

Big shout out to Mariem who is extremely helpful and always sticks to her word with resolutions/ updates /call backs. Get this lass a promotion sorted or treat her to a break away to somewhere exotic like Wakefield.

Keep up the sound work

November 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service all round

Excellent service initially from Josh to organise my collection, followed by prompt paperwork communication and excellent collection service. Large piece of furniture removed from inside my home very quickly and efficiently. A little on the expensive side but it would not deter me using them again and recommending them

October 11, 2024
Unprompted review
Rated 5 out of 5 stars

I cannot rate this company more highly

I cannot rate this company more highly. Not only did they remove a waterlogged carpet but also scraped all the underlay as well before disposing of everything quickly and neatly. 100/100

September 20, 2024
Unprompted review
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Rated 5 out of 5 stars

Responsive with good communication

Responsive with good communication, short notice removal and disposal from my property. Disposal team were professional and respectful of my home even with a challenging move. Cost was a more than expected but great service.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Jack G has been a great help in…

Jack G has been a great help in arranging collection at a time that is best for the business, works very prompt and I never had to chase for prices and times.
We are arranging our next collection and in the future many more.
Great work*

August 8, 2024
Unprompted review

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