Divert Reviews 

409
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being extremely helpful, friendly, and consistently quick to resolve any customer service inquiries or logistics needs. People also highlight the reliable waste collection service, noting exceptionally reasonable pricing, prompt communication, and a completely seamless, painless setup process. Some reviewers were not happy with occasional missed collections, unfulfilled scheduling promises, and delayed services causing significant operational inconvenience. A few consumers also mentioned frustrating difficulties reaching management, experiencing repetitive communication loops, and facing a distinct lack of urgency regarding unresolved service issues.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting the office team's efficiency, helpfulness, and... See more

Service

Consumers find service to be a source of great satisfaction, frequently praising the reliable, efficient, and... See more

Customer service

Customers had positive experiences with customer service, frequently highlighting the helpful and efficient... See more

Price

People report positive experiences with price, highlighting that rates are more than competitive and... See more

User experience

Clients share positive opinions on user experience, describing the whole process as very smooth and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to dispose of a bed and large mattress. From the initial enquiry to the collection was seamless. Great communication and guarantees that the item would be disposed of correctly. Competitively... See more

Rated 5 out of 5 stars

After sending an initial enquiry I was contacted very quickly by Ben who was extremely helpful and guided me through the process really well. He responded to all questions very quickly. After being pa... See more

Rated 5 out of 5 stars

After spending months using brokers to find the correct waste company for our business, finding Divert was a total delight. Pricing excellent, setup quick, personalised, and painless. Top marks... See more

Rated 5 out of 5 stars

Signed up in August, after a few sales calls from Lisa. I explained my frustration with my current provider and Lisa ensured, DIVERT has all their own depots and lorrys. Nearly 5 months in and... See more

Company replied


4.9

Excellent

TrustScore 5 out of 5

409 reviews

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No recent history of asking for reviews

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4.9

All reviews

(409)

88 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service!

The collector arrived at the expected time. He was tremendously helpful and kind; also enjoyable talking to. The collection was smooth and I couldn't have asked for more.

August 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Faultless service

Absolutely brilliant service. I’m not a regular skip renter and Josh Leather was superb. Dealt with me efficiently and with charm. Ordered in the morning, delivered in the afternoon. Faultless. Also, very helpful and thoughtful drivers - both drop off and pick up. Thank you. A great relief. Will definitely use again when needed.

August 5, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant on all fronts

After a terrible experience with Biffa, Divert took over the contract for 2 sites. Divert haven't missed a beat, brilliant communication, service & pricing. Just totally hassle free.
Would recommend!

August 1, 2024
Unprompted review
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Rated 5 out of 5 stars

Great service

Great service. They answered my request for a quote right away and hauled away our bricks and rubble the next morning. Having them haul was cheaper than renting a 4-foot skip elsewhere. Ben and Aaron were friendly, professional and amazingly efficient. Thank you!

April 26, 2024
Unprompted review
Rated 5 out of 5 stars

A quote for confidential shredding…

The quote for confidential shredding was excellent. The van came on time and there was no fuss or drama. Hard to think of a way they could do any better. One word of caution the shredding machine is not silent so I would advise against an early start!

April 24, 2024
Unprompted review
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Rated 5 out of 5 stars

Above and beyond. Thank you

Sophie went above and beyond to arrange a collection. But I would like to send appreciation to Anthony who kindly called prior to collection as my husband was on night shifts (it’s often ignored). Very thorough. Thank you

April 11, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service…

Got Divert to pick up our broken washing machine. Came out within a couple of days, overall a fast and efficient service. Thanks to Alice for her recommendation.

April 5, 2024
Unprompted review
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Rated 5 out of 5 stars

Fresh approach

Recently had the pleasure of working with Divert - great company and had a fresh approach in comparison to others. Special mention to Elliot who I dealt with.

March 28, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service time and time again

I’ve used Divert a few times to clear loads of rubbish from my drive during clear outs and garden work and it’s always a brilliant service. The price is reasonable and it’s super easy to phone or WhatsApp to get a quote. On the day the chaps that collect the rubbish do a great job and even sweep up afterwards!

Using Divert for home rubbish collection is so much easier than going on multiple dump trips, and genuinely works out at a similar price to a skip, but without the need to book in advance. Just pile everything up on the drive and when you’re ready it’ll be gone the next day!

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely satisfied with the service

Extremely satisfied with the service.
Elliot was great and could not have been more helpful. I would most definitely recommend to others in need of the same customer service and attention to detail.
Thank you!

March 5, 2024
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Rated 5 out of 5 stars

I recently requested a general waste…

I recently requested a general waste commercial bin for my second business from “Elliot” at Divert Waste and was thoroughly impressed by both the exquisite cuisine and the impeccable service I received from him.

I can’t recommend the sales rep(Elliot) enough for a swift resolution and fantastic sales experience I’ve enjoyed a second time whiles dealing with him.

March 22, 2024
Unprompted review

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