Divorce-Online Reviews 

5,011
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely helpful, knowledgeable, and polite throughout the entire administrative process. Consumers note that questions are answered promptly via phone and email, which significantly reduces the stress of handling legal paperwork. Reviewers highlight the efficient online portals and clear guidance that make everything straightforward from start to finish. Some reviewers were not happy with the communication, mentioning that replies felt slow, difficult to obtain, or unhelpful at times. A few customers also reported feeling unsupported when interacting with certain staff members or experiencing unexpected internal delays.

What people talk about most

Service

Customers had positive experiences with service, describing it as straightforward, efficient, and stress-free... See more

Staff

Clients share positive opinions on staff, frequently highlighting their kind, helpful, and professional... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff provide clear, reliable, and... See more

User experience

People report positive experiences with user experience, highlighting an overall simple and stress-free... See more

Response time

Users describe positive interactions with response time, highlighting prompt and informative answers to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful staff. Answered all my questions without any drama or any greed like some high street solicitors’ shops that I came across. Very honest and helpful people whose help I received to ge... See more

Company replied

Rated 5 out of 5 stars

They are a great company. They dealt with my financial consent order and my decree absolute came through today. They were always there at the end of the phone if I had a question or needed an update.... See more

Company replied

Rated 5 out of 5 stars

You are assigned an account manager, who will always be the one who answers emails and will be the one to talk to you when you book a phone meeting. That consistency really helps, when you're navigati... See more

Company replied

Rated 5 out of 5 stars

It’s important to give reviews not only when things goes wrong, but also when they’re go right. I had a great experience with full support during a process that can be unpleasant, received quick reply... See more

Company replied


Company details

  1. Divorce Service
  2. Legal Services
  3. Paralegal Services Provider

About Divorce-Online

Written by the company

About Divorce-Online

Divorce-Online is the UK’s original online divorce service, founded in 1999 and operated by Online Legal Services Limited. For over 25 years, we have helped more than 200,000 people across England and Wales obtain a quick, affordable divorce without paying traditional solicitor hourly rates.

Low-cost divorce. Fixed fees. No surprises.
Clear upfront pricing with no hourly charges, no hidden extras, and no unexpected bills.

Low-Cost Divorce With Price Certainty

Divorce-Online specialises in fixed-fee online divorce services designed for straightforward, uncontested cases. Our model keeps costs low, so clients can access a cheap divorce in the UK — done properly and professionally.

  • Transparent fixed-fee pricing
  • No hourly solicitor billing
  • No hidden costs or unexpected add-ons
  • Secure online case management

A Faster, Simpler Online Process

Our secure digital systems help clients manage their case online, making the process efficient and easy to follow. While court timelines are outside anyone’s control, we ensure applications are prepared accurately and submitted promptly to avoid unnecessary delays.

We help with:
  • Uncontested divorce applications
  • Financial consent orders
  • Clean break orders
  • Prenuptial agreements
  • Separation agreements

Established. Trusted. Specialist.

Since launching in 1999, Divorce-Online has become one of the UK’s longest-running and most recognised online divorce brands. We combine specialist experience, transparent pricing and dedicated support to help clients move forward with confidence.

If you’re looking for a quick, low-cost divorce handled professionally, Divorce-Online provides a proven and trusted solution.

Divorce-Online

Written by the company

Our Customer Service Promise
At Divorce-Online, we pride ourselves on offering low transparent pricing with fixed costs and no hidden surprises. Our customers benefit from 24/7 support, as well as personalised guidance from our expert and friendly team. With realistic timescales, convenient 24/7 case tracking, and the backing of an SRA-regulated solicitors practice, we ensure the highest legal standards and a smooth, stress-free experience. Discover why thousands of clients trust Divorce-Online to simplify their divorce journey.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,011)

297 reviews in the last 12 months

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Rated 5 out of 5 stars

Great communication and support from…

Great communication and support from the very beginning.

Thank you for all your hard work.

I would definitely recommend this service to others.

June 17, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your kind review.

We’re really pleased to hear that you felt supported and well communicated with from the very beginning of your journey.

Your recommendation means a great deal to us, and we appreciate you taking the time to share your experience with Divorce-Online.

Rated 5 out of 5 stars

Always replied quickly to my enquiries…

Always replied quickly to my enquiries and dealt with things efficiently.

June 3, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your feedback.

We’re pleased to hear that our team responded quickly to your enquiries and handled your case efficiently.

We appreciate you taking the time to share your experience and thank you for choosing Divorce-Online.

Rated 5 out of 5 stars

Excellent support and guidance

It’s important to give reviews not only when things goes wrong, but also when they’re go right. I had a great experience with full support during a process that can be unpleasant, received quick reply by emails or phone when needed, and the process went exactly by the timeline given. Great to have a service with that level of respond and dignity. Thank you.

June 10, 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

David, Thank you for taking the time to leave such a thoughtful review. we’re delighted to hear that you felt fully supported throughout the process and that our team was able to provide timely guidance when you needed it. We understand that divorce can be a difficult experience, so it’s especially rewarding to know that our communication, professionalism and commitment to treating clients with dignity made a positive difference. We wish you all the very best for the future. Kind regards, The Divorce-Online Team.

Rated 5 out of 5 stars

Very helpful with any questions I had &…

Very helpful with any questions I had & when above & beyond to make sure it goes as easy as possible

June 9, 2026
Divorce-Online logo

Reply from Divorce-Online

Wayne, thank you for your kind review. We're pleased to hear that our team was able to answer your questions and help make the process as smooth as possible. Providing clear guidance and support throughout is very important to us, so it's great to know you had a positive experience. We wish you all the best for the future. Kind regards, The Divorce-Online Team.

Rated 5 out of 5 stars

Im happy with divorce online service

Im happy with divorce online service

June 4, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your review. We're delighted to hear you were happy with our service. We appreciate your feedback and wish you all the best for the future. Kind regards, The Divorce-Online Team.

Rated 5 out of 5 stars

All team members of Divorce Online were…

All team members of Divorce Online were helpful and supportive in my divorce case. I did not have to wait long for an answer over the phone. If there was a score rating I would rate Divorce Online 9 out of 10 for prompt, efficient and supportive service.

June 9, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your kind review. We're delighted to hear that our team was helpful and supportive throughout your divorce and that you received prompt responses when needed. We really appreciate your 9/10 rating and wish you all the very best for the future. Kind regards, The Divorce-Online Team.

Rated 1 out of 5 stars

My experience today

My experience today, 9 June 2026, with the advisor on the phone was very disappointing.

I called to chase an update regarding the Consent Order application submitted by my ex-husband. The advisor was not helpful and did not provide any meaningful update on the progress of the case or explain what actions had been taken. Instead, I was simply told that my ex-husband needed to contact the pension company to obtain approval.

When I relayed this information to my ex-husband, he informed me that the pension company had already been contacted and that they were currently waiting for a response. This raises the question of why I was not given this information during my call in the first place.

I found the advisor to be arrogant, abrupt, and dismissive. He showed little interest in assisting me or providing clear and accurate information about the status of the application. Overall, the level of customer service I received was poor and left me feeling frustrated and unsupported.

June 9, 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Dear Rosanna, Thank you for your email detailing your feedback regarding your telephone call with our office on 9th June. I am sorry to hear that you left the conversation feeling frustrated and unsupported, as we always aim to provide a clear and professional service.

I have looked into the matter and spoken with the advisor involved to clarify the status of the Consent Order. To provide some clarity, because your husband is our client, Data Protection Regulations (GDPR) strictly limit what information we can obtain directly from third parties, such as the pension provider.

Our advisor’s intention was to explain that because of these restrictions, the pension company requires direct contact from the policyholder (our client) to progress the approval. We understand from our client that he has indeed chased them, and we are currently awaiting their formal response so the Consent Order can be finalised.

We appreciate that the divorce process can be incredibly stressful, and I am sorry if the tone of the call did not reflect the supportive environment we strive to maintain. We are monitoring the matter closely and will update our client the moment the pension company responds.

Rated 5 out of 5 stars

Brilliant service

Brilliant service. Very easy process from start to finish. Thank you guys

May 27, 2026
Divorce-Online logo

Reply from Divorce-Online

Steve, thnk you for taking time to leave us a review.

Rated 5 out of 5 stars

Found the service really good

Found the service really good. There was always an option to talk to someone, I found emails after the initial conversation ample. I always got updates and things explained to me.

June 3, 2026
Divorce-Online logo

Reply from Divorce-Online

Tracey, thank you for your feedback, we do pride ourselves on being accessible by phone on demand unlike many other legal services.

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Kept me in the loop every step of the way up until the Final order was successfully completed. Every interaction with members of staff throughout the process was great. They are friendly attentive and very informative. I would 10000% recommend this company if you are about to embark on a divorce.

May 28, 2026
Divorce-Online logo

Reply from Divorce-Online

Pierre, Thank you so much for your kind words and recommendation. We're delighted to hear that you felt supported and informed throughout the process. Our team works hard to provide friendly, attentive service, so it's wonderful to know your experience reflected that. We wish you all the very best for the future and truly appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Everything was straight forward

Everything was straight forward, and they did all the work. Only thing I couldn't stand is how long these courts take to do their job there was always some long waiting period in between each stage. But great job by legal team

May 8, 2026
Divorce-Online logo

Reply from Divorce-Online

Peter, Thank you for your review. We're pleased to hear that you found the process straightforward and that our team could take care of the hard work for you. We completely understand your frustration with the court waiting times, and we appreciate your patience throughout. Thank you for your kind words about our legal team—we'll be sure to pass them on.

Rated 5 out of 5 stars

Really easy process .

Really easy process .
5 star 🌟

May 27, 2026
Divorce-Online logo

Reply from Divorce-Online

Nyree, Thank you for your 5-star review! We're delighted to hear you found the process really easy. We appreciate your support and wish you all the very best for the future.

Rated 5 out of 5 stars

Divorce -Online has been such an…

Divorce -Online has been such an amazing help during my divorce. Thank you for making it as easy as it could be by organising and sending all the paperwork - showing where I needed to sign and then sending the documents off to the courts - plus keeping me informed at all times. From beginning to end it took around 9mths

When I wasn’t sure of something I would email my case manager who was Stuart May and he was always quick to reply whether email or phone call , and could answer my queries always - so please do mention to him how helpful he was.

Divorce is a sad time as an ending to what you hope it going to be a forever partnership. But sometimes it breaks up due to no fault of our own and to have your company help guide you at one of most stressful periods of an adults life is amazing and the overall cost is very low for all the hard work and support that Divorce -Online give. Many thanks 🌟🌟🌟🌟🌟

May 29, 2026
Divorce-Online logo

Reply from Divorce-Online

Claire, Thank you so much for sharing your experience. We understand that divorce can be an incredibly difficult and emotional time, so we're delighted to hear that we were able to make the process easier and less stressful for you.

It's wonderful to know that Stuart provided the support and guidance you needed throughout your case. We will be sure to pass on your kind words to him. Thank you for trusting us during such an important chapter in your life, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Helpful and good communication

Hello. This was a good service and lots of help with explaining at the end of the phone or email if I didn’t understand anything. Thank you Stuart May also gave me loads of help. Thank you for being so patient.

May 6, 2026
Divorce-Online logo

Reply from Divorce-Online

Kelly, Thank you for your lovely review. We're so pleased to hear that you found our service helpful and that our team was able to provide clear guidance whenever you needed it. We’ll be sure to pass your kind words on to Stuart, who will be delighted to know he made a positive difference. Thank you for placing your trust in us, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Smooth, fast, simple process

I was quite apprehensive about getting divorced especially as my ex lives in a different country. Divorce Online made everything incredibly simple, smooth, and anxiety-free for me. Everyone I had contact with was kind, straightforward, and very helpful. Especially Stuart May, who always sent me exactly the information I needed to understand the process and guide me through. This service is frankly phenomenal and I highly recommend it to anyone who qualifies and is in need of a hassle-free divorce.

May 28, 2026
Divorce-Online logo

Reply from Divorce-Online

Rosa, thank you so much for your wonderful review and recommendation. We're delighted to hear that we were able to make the process simple, smooth, and stress-free for you, particularly given the additional challenges of managing a divorce across different countries.

It's fantastic to know that Stuart and the rest of the team provided the support, guidance, and reassurance you needed throughout. We'll be sure to share your kind words with him. Thank you for trusting us during this important transition, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Fast and professional service always happy to help and update you

Always happy to help and so professional fast service and stress free

May 27, 2026
Divorce-Online logo

Reply from Divorce-Online

Ryan, thank you for your kind review. We're delighted to hear that you found our service fast, professional, and stress-free. Providing clear updates and support throughout the process is very important to us, so it's wonderful to know our team was able to help. We truly appreciate your feedback and wish you all the best for the future.

Rated 4 out of 5 stars

Overall a positive experience

Very positive overall experience and would 100% recommend. Did feel the key stage timings could have been clearer on occasion

May 21, 2026
Divorce-Online logo

Reply from Divorce-Online

Douglas, thank you for your review and recommendation. We're delighted to hear that you had a positive experience overall.

We also appreciate your feedback regarding the clarity of timings at certain stages. While DivorceTrack provides updates, key milestones, and estimated timelines throughout the process, we understand that waiting periods can sometimes feel uncertain. Your comments are valuable and will help us continue improving our communication. We wish you all the very best for the future.

Rated 5 out of 5 stars

Efficient and extremely helpful and…

Efficient and extremely helpful and also very patient with no pressure applied, not the cheapest but you pay for what you get.

Hassle free and more than happy with the outcome.

Thank you

May 21, 2026
Divorce-Online logo

Reply from Divorce-Online

Marcus, thank you for your kind review. We're delighted to hear that you found our service efficient, helpful, and hassle-free.
Providing patient support without pressure is something we pride ourselves on, so it's great to know this was reflected in your experience.

We're pleased that you were happy with the outcome and truly appreciate you taking the time to share your feedback. Wishing you all the very best for the future.

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