Divorce-Online Reviews 

5,009
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 326 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the team for being extremely helpful, knowledgeable, and polite throughout the entire administrative process. Consumers note that questions are answered promptly via phone and email, which significantly reduces the stress of handling legal paperwork. Reviewers highlight the efficient online portals and clear guidance that make everything straightforward from start to finish. Some reviewers were not happy with the communication, mentioning that replies felt slow, difficult to obtain, or unhelpful at times. A few customers also reported feeling unsupported when interacting with certain staff members or experiencing unexpected internal delays.

What people talk about most

Service

Customers had positive experiences with service, describing it as straightforward, efficient, and stress-free... See more

Staff

Clients share positive opinions on staff, frequently highlighting their kind, helpful, and professional... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that staff provide clear, reliable, and... See more

User experience

People report positive experiences with user experience, highlighting an overall simple and stress-free... See more

Response time

Users describe positive interactions with response time, highlighting prompt and informative answers to their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Extremely helpful staff. Answered all my questions without any drama or any greed like some high street solicitors’ shops that I came across. Very honest and helpful people whose help I received to ge... See more

Company replied

Rated 5 out of 5 stars

They are a great company. They dealt with my financial consent order and my decree absolute came through today. They were always there at the end of the phone if I had a question or needed an update.... See more

Company replied

Rated 5 out of 5 stars

You are assigned an account manager, who will always be the one who answers emails and will be the one to talk to you when you book a phone meeting. That consistency really helps, when you're navigati... See more

Company replied

Rated 5 out of 5 stars

It’s important to give reviews not only when things goes wrong, but also when they’re go right. I had a great experience with full support during a process that can be unpleasant, received quick reply... See more

Company replied


Company details

  1. Divorce Service
  2. Legal Services
  3. Paralegal Services Provider

About Divorce-Online

Written by the company

About Divorce-Online

Divorce-Online is the UK’s original online divorce service, founded in 1999 and operated by Online Legal Services Limited. For over 25 years, we have helped more than 200,000 people across England and Wales obtain a quick, affordable divorce without paying traditional solicitor hourly rates.

Low-cost divorce. Fixed fees. No surprises.
Clear upfront pricing with no hourly charges, no hidden extras, and no unexpected bills.

Low-Cost Divorce With Price Certainty

Divorce-Online specialises in fixed-fee online divorce services designed for straightforward, uncontested cases. Our model keeps costs low, so clients can access a cheap divorce in the UK — done properly and professionally.

  • Transparent fixed-fee pricing
  • No hourly solicitor billing
  • No hidden costs or unexpected add-ons
  • Secure online case management

A Faster, Simpler Online Process

Our secure digital systems help clients manage their case online, making the process efficient and easy to follow. While court timelines are outside anyone’s control, we ensure applications are prepared accurately and submitted promptly to avoid unnecessary delays.

We help with:
  • Uncontested divorce applications
  • Financial consent orders
  • Clean break orders
  • Prenuptial agreements
  • Separation agreements

Established. Trusted. Specialist.

Since launching in 1999, Divorce-Online has become one of the UK’s longest-running and most recognised online divorce brands. We combine specialist experience, transparent pricing and dedicated support to help clients move forward with confidence.

If you’re looking for a quick, low-cost divorce handled professionally, Divorce-Online provides a proven and trusted solution.

Divorce-Online

Written by the company

Our Customer Service Promise
At Divorce-Online, we pride ourselves on offering low transparent pricing with fixed costs and no hidden surprises. Our customers benefit from 24/7 support, as well as personalised guidance from our expert and friendly team. With realistic timescales, convenient 24/7 case tracking, and the backing of an SRA-regulated solicitors practice, we ensure the highest legal standards and a smooth, stress-free experience. Discover why thousands of clients trust Divorce-Online to simplify their divorce journey.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(5,009)

296 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Reliable and efficient

Clear, reliable and friendly advice. Great comfort for a hard part and change in life!
I paid for the few expediting extras and it was worth it. Thank you Team

January 8, 2026
Divorce-Online logo

Reply from Divorce-Online

Ivie, thank you for your kind review. We're delighted to hear that you found our advice clear, reliable, and friendly during what can be a difficult period of change. It's great to know that the additional fast-track services proved worthwhile and helped provide peace of mind throughout the process. We truly appreciate your feedback and thank you for placing your trust in our team. Wishing you all the very best for the future.

Rated 5 out of 5 stars

Very good

Very good, fast service really good communication and very helpful

May 22, 2026
Divorce-Online logo

Reply from Divorce-Online

Kate, thank you for your kind review. We're delighted to hear that you found our service fast, helpful, and easy to communicate with. Providing clear support throughout the process is very important to us, so it's wonderful to know we met your expectations. We appreciate your feedback and wish you all the very best for the future.

Rated 1 out of 5 stars

Poor service

Poor service, internal delays, bad communication. Going back and forth to get clarification on matters is painful. Direct questions are asked and ignored, there's no telephone number to speak to anyone directly and it takes several days to get a response to any communication sent. I'm into double digit email numbers to get a response to something that could have been clarified in one good email communication.

May 20, 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Dear Craig

Thank you for your review and comments and I am sorry to read that you felt the service was not acceptable to you.

I have now been able to review your file and can see that we did act quickly when your Consent Order paperwork arrived. My colleague Laura dealt with a number of questions/queries raised from you and the other party all without any additional charge.

There had been a number of email exchanges all answered within our SLA reply time of 2-3 working days, so I am afraid I cannot agree with you that our service was below standard on this occassion.

Kind Regards
Stuart May
Operations Manager

Rated 5 out of 5 stars

Great service

Great service, helpful and made the process of getting my divorce as easy as possible. Would highly recommend.

May 19, 2026
Divorce-Online logo

Reply from Divorce-Online

Mark, thank you for your lovely review and recommendation. We're delighted to hear that you found our service helpful and that we were able to make the divorce process as easy as possible for you. We truly appreciate your kind words and wish you all the very best for the future.

Rated 5 out of 5 stars

I was very impressed with this service

I was very impressed with this service, beyond my expectations. Not only was this one of the cheapest offers, the service was excellent and provided by a dedicated manager. This was particularly important when I had to look for the appropriate paperwork and was helpfully guided through this process. Divorce Online kept me well informed at all times and kept the process ticking along at the fastest pace possible throughout. Would highly recommend.

May 14, 2026
Divorce-Online logo

Reply from Divorce-Online

Mark, thank you so much for your wonderful review and recommendation. We're delighted to hear that our service exceeded your expectations and that you felt supported throughout the process. Providing clear guidance, regular updates, and dedicated support is at the heart of what we do, so it's fantastic to know this made a positive difference for you. We truly appreciate your kind words and wish you all the very best for the future.

Rated 4 out of 5 stars

I used you due to not having the…

I used you due to not having the finances to go mainstream Over all its a good service the issues was my financial agrrement wasn't straight forward due to not understanding how the respondent pensions impacted the agreement It was all resolved by attending court this was traumatic I should of looked into the procedures more i thoght fill out a few forms and thst would be it So any pitfalls were mine I would recommend this service but would recommend gathering all your information before proceeding

May 12, 2026
Divorce-Online logo

Reply from Divorce-Online

Denise, thank you for taking the time to share your experience and for your recommendation. We're pleased to hear that you found our service to be a good and cost-effective option overall.

We understand that financial agreements can sometimes become more complex, particularly where pensions and other financial matters are involved, and we're sorry to hear that attending court was a stressful experience for you. We appreciate your honest feedback and your helpful advice to others about gathering information before starting the process.

Thank you again for your review, and we wish you all the very best for the future.

Rated 5 out of 5 stars

How incredibly easy this was made for…

How incredibly easy this was made for me. I will I was updated constantly regarding the next steps. I felt that everything was very respectfully done. I would absolutely recommend.
Divorce-on Line

May 14, 2026
Divorce-Online logo

Reply from Divorce-Online

Heather, thank you for your wonderful review and recommendation. We're delighted to hear that you found the process easy and that you felt well informed throughout each stage. Providing clear communication and a respectful service is very important to us, so it's lovely to know this was reflected in your experience. We truly appreciate your kind words and wish you all the very best for the future.

Rated 5 out of 5 stars

Fantastic service highly recommend …

I cannot recommend divorce online enough
I found them invaluable in handling my divorce, from start to finish I was kept updated throughout

A very professional and understanding company in a difficult time.
Will most certainly recommend to anyone who is looking for a help in obtaining a divorce.

May 14, 2026
Divorce-Online logo

Reply from Divorce-Online

Nicola, thank you so much for your wonderful review and recommendation. We're delighted to hear that you found our service invaluable and that you felt supported and well informed throughout your divorce journey.

We understand that divorce can be a difficult and emotional time, so it's especially rewarding to know that our team's professionalism and understanding made a positive difference. Thank you for placing your trust in us, and for recommending our service to others. We wish you all the very best for the future.

Rated 5 out of 5 stars

Divorce online

This divorce online company handled my divorce extremely professionally, from start to finish they kept me informed. I would highly recommend this online divorce company to everyone 😊

May 14, 2026
Divorce-Online logo

Reply from Divorce-Online

Kevin, thank you for your kind review and recommendation. We're delighted to hear that you found our service professional from start to finish and that our updates kept you well informed throughout the process. We truly appreciate your trust in us and your willingness to recommend our service to others. Wishing you all the very best for the future.

Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish, kept me informed all the time, very good on price and well

May 14, 2026
Divorce-Online logo

Reply from Divorce-Online

Brian, thank you for your fantastic review. We're delighted to hear that you had a positive experience from start to finish and that our team kept you informed throughout the process. It's also great to know that you found our service to be good value for money. We truly appreciate your kind words and wish you all the very best for the future.

Rated 5 out of 5 stars

Unbelievably simple

Unbelievably simple, quick and inexpensive. All done within 9 months from start to finish. Great communication throughout. It's the number 1 place for an online divorce. Look no further....

May 13, 2026
Divorce-Online logo

Reply from Divorce-Online

Vivian, thank you so much for your fantastic review and recommendation. We're delighted to hear that you found the process simple, quick, and cost-effective, and that our communication kept you informed every step of the way. It's wonderful to know we could make a difficult process feel straightforward for you. We truly appreciate your kind words and wish you all the very best for the future.

Rated 5 out of 5 stars

Great service

Great service, no complaints whatsoever
10/10

April 30, 2026
Divorce-Online logo

Reply from Divorce-Online

Suzanne, thank you for your fantastic review! We're delighted to hear that you were happy with the service and that everything met your expectations. We really appreciate your 10/10 rating and wish you all the very best for the future.

Rated 5 out of 5 stars

Very good 👍

They were very helpful always easy to talk too.

May 13, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your fantastic review! We're delighted to hear that you were happy with the service and that you found us easy to talk to.

Rated 4 out of 5 stars

It was a smooth transaction and I would…

It was a smooth transaction and I would recommend it to anyone who doesn’t want to get to court in person to deal with this situation

May 8, 2026
Divorce-Online logo

Reply from Divorce-Online

Jean, thank you for your kind review and recommendation. We're delighted to hear that you found the process smooth and straightforward. Our aim is to make the divorce process as convenient and stress-free as possible, so it's wonderful to know that our service helped you achieve that. We appreciate your feedback and wish you all the very best for the future.

Rated 5 out of 5 stars

Divorce-Online Team

When I contacted Divorce-Online I spoke to Victoria Wheaton who was friendly and helpful and answered all my questions and because of this I was confident to sign up. Stuart May was very helpful and explained each step in obtaining my divorce and I received my Final Order on the 7th May 2026.
Thank you Victoria, Stuart and your team for all your hard work.

May 7, 2026
Divorce-Online logo

Reply from Divorce-Online

Joan, thank you so much for your lovely review. We're delighted to hear that Victoria was able to answer your questions and give you the confidence to begin the process, and that Stuart provided clear guidance and support throughout each stage of your divorce.

We will be sure to pass on your kind words to both Victoria and Stuart, who will be thrilled to know they made a positive difference to your experience. Thank you for placing your trust in our team, and we wish you all the very best for the future.

Rated 5 out of 5 stars

Really good team

May 11, 2026
Unprompted review
Divorce-Online logo

Reply from Divorce-Online

Mike, thank you for your review! We're delighted to hear that you found our team really good. Your kind feedback means a lot to us, and we're pleased we could support you through the process. Wishing you all the very best for the future.

Rated 5 out of 5 stars

Great Service

A few hiccups at the start of the process but I feel this was due to the complicated nature of the situation. But once sorted the process went very smoothly and easily. I was updated promptly at every step of the process. Great service. Thank you to the team.

May 5, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you so much for your thoughtful review.

We really appreciate your patience during the initial stages of the process, and we understand that more complex situations can sometimes come with a few early challenges. We’re so pleased to hear that once everything was clarified, the process felt smooth and straightforward, and that you felt well informed throughout.

Keeping our clients updated at every stage is something we place great importance on, so it’s wonderful to know this made a positive difference to your experience.

Thank you again for your kind words about the team and for choosing Divorce-Online—we truly appreciate your trust in us and wish you all the very best for the future.

Rated 5 out of 5 stars

An easy process and very helpful on the…

An easy process and very helpful on the phone! Would definitely recommend!

May 7, 2026
Divorce-Online logo

Reply from Divorce-Online

Emma, Thank you so much for your lovely review.

We’re delighted to hear that you found the process easy to navigate and that our team was helpful when you called. Providing clear, supportive guidance throughout is really important to us, so it’s wonderful to know you had such a positive experience.

Thank you as well for your recommendation—it truly means a lot to the whole team.

Wishing you all the very best for the future.

Rated 5 out of 5 stars

Excellent service

Excellent service, responsive and very smooth. Highly recommend this company!

May 1, 2026
Divorce-Online logo

Reply from Divorce-Online

Kelvin, Thank you so much for your kind review.

We’re delighted to hear that you found the service excellent, responsive, and smooth from start to finish. Making the process as straightforward and stress-free as possible is always our goal, so it’s wonderful to know this reflected in your experience.

Thank you as well for your recommendation—it really means a great deal to the whole team.

Rated 5 out of 5 stars

What a fabulous service from start to…

What a fabulous service from start to finish
Helped me every step of the way ; and couldn’t have asked for anything better

May 6, 2026
Divorce-Online logo

Reply from Divorce-Online

Thank you for your lovely review.

We’re so pleased to hear that you had such a positive experience and felt supported every step of the way. Knowing we could make the process easier during a difficult time means a great deal to us.

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