Currys PC World 

If I could give 0 stars a definitely would, shocking company , waited over 2 months for a refund and numerous calls later still nothing, I also hope they collapse absolutely disgusting the way they treat their customers

This company advertised online as its Guildford store being open, yet on travelling all the way there they told me it was closed and only open for online purchases.
They need to communicate better with the public so they do not waste their time.

I am writing this to disclose my utter disgust and disappointment towards your staff at the customer service line for Currys and for your Team Knowhow delivery team.

I have just moved into my first ever property and put my trust in your company to provide me with a brand new fridge freezer. However this was not the case.

I placed my order almost a month in advance on the 1st February 2021 for a brand new fridge freezer to be delivered on the 27th of February 2021.

I moved into my first property on the 26th February 2021 and was moving things in all weekend and had arranged a full months food shop to be delivered around the same time as my fridge freezer.

However, what should have been a stress free experience was anything but that. I had a fridge freezer and washing machine delivered to which I was not allowed to check over before the delivery men from team knowhow had gotten back in their van and driven off. I was left on my own, a small 5ft female, so move a mashing machine into the designated hole and unpack the machine which included me having to lift the machine to remove packaging along with the same struggle with the fridge freezer. As I unpacked the fridge freezer, which was an already stressful experience, to my horror I had been delivered a fridge freezer which was in disgusting condition, dented, rusting and scratched.

I then phoned your team knowhow delivery men who had delivered the fridge freezer, they refused to answer the phone. I then phoned Currys customer service. The first gentleman I spoke to was lovely, he arranged for a new fridge freezer to be delivered if the same make and model he also stated I would be compensated to which I agreed due to how distressed I was at this situation.

A few days went by and I had not had a confirmation email of my new delivery so I phoned back up and was spoke to by another gentleman who was quite frankly rude, demeaning and unprofessional. I was told that I would not be getting a new fridge freezer and the best he could do was a 10% incentive on a £200 fridge freezer and collect the damaged one with no replacement to which I told him that would not be possible as I hade a fridge freezer full of food. £20 was not good enough considering I had spent £400 all together. I then requested a manager to which I was told there wasn’t one available. After being spoken down to again I was finally passed to a manager to which I was yet again belittled and spoken down to. I feel that I have been mistreated and bullied into a decision that is not right.

Eventually the manager agreed to replace the fridge freezer and when I asked about being compensated for the behaviour I have been subjected to I was again belittled and bullied into believing that “it is not company policy to compensate their customers.”

Terrible service, we have reported a product back 2 times due to factory defect. the staff seemed arrogant and mostly treated me superficially and accused me of not being able to follow the instructions for setting up the product. Since I was sure that the product was faulty because it was tested 5 times I asked them to carry out a test test, in the meantime 2 employees went away to talk to each other leaving me to myself, moral of the story the product at the end it was really bad.
In addition, I had to exchange the product with another one because it was out of stock. I will never go back.

I sent a computer that was warping (and less than a year old) for repair. It was sent back a week later with a note saying their 'experts' deemed it accidental damage, and the warentee would not cover it. No information about how they assessed this, what they think might have caused the damage, etc... just the one sentance.

I asked for more information and was told the only way to get such a report was to put in a data subject access request. So I have done that and am waiting. Meanwhile I have been told that if I want to challenge their findings I need to get an independant report.

Every exchange I have had with customer service has been responded to with a one or two sentance reply, so it has taken about 5 e-mails (and much repeating of questions) even to get this far.

I definitely do not recommend buying anything from Currys, unless you are prepared to either forgo any consumer rights or to fight tooth and nail for them.

Terrible customer service. Terrible returns and refund process. Terrible company.

Adding another 1 star review to the pile. Ordered a new PC online for home delivery and paid for next day service. Nothing turned up next day, no e-mail explaining why, nothing. Took 15 mins of press this press that to navigate through their stupid phone system and eventually was told that even though they had accepted payment and the item was listed on their website as being in stock, in fact it wasn't and there would be no more stock of that PC for another 4 weeks. No apology and the agent was totally disinterested in the whole thing, merely suggesting that I pay ANOTHER 500 quid on the strength of it MIGHT be in stock at my local store and I could pick it up. Meanwhile waiting 5 days for the refund, so in for 1000 pounds then with no guarantee that there was any stock at my local store. Of course no way to ring them.....no phone number.
All in all an utterly dismal performance from these people and as this is the second time I have had this same problem, I will not be using them again. Be warned if you buy anything on line and dont believe what the website tells you. Oh by the way, DONT use the old excuse of CV19. Ordered the same PC from AO and it arrives tomorrow morning. If they can do it why can't you?

Very poor finance service fro
Creation finance Uk (that is the company that finance your purchase in Currys website).
They cheated in my account and charged £30 fees for missed payments (£24) but the money was there ready to collect.
I asked why but nobody replied to me.
I immediately paid the full amount an asked to closed my account,after few hours they replied:
“Your account has been closed with immediate effect and this will reflect on your credit file after 28 days.”
Reflect on your credit file???????
I will never buy by finance again in Currys.

I have had great service from Currys this week and I want to say well done!

On Wednesday I wanted to order a Linksys WiFi system. I spoke to a member of your customer services team by telephone. Her name was Gabrielle and she was really helpful, patient and friendly. She told me how to go about ordering online and how to get home delivery.

I ordered straight after talking with her and was able to track the product. The goods arrived within 24 hours. Amazing service! So thank you, Currys, for good customer service.

Purchased a food blender online
Never received a confirmation email or oder number they took money out of bank. So I went there told them what had happened and they said my money would be refunded in 8 days 1month later still waiting for refund. Absolutely disgusting

Just want to give free advice to those who, like myself, have complained about Currys on trustpilot. The bank that you paid for the return item should all have a dispute option. This is where your bank will take back the money from currys to the card you paid for that returned item. Gather your evidence so currys realise they aren’t going to be able to take advantage of you

This company when you phone with an issue are very abrupt and off hand .customer relations need to be retrained about attitude towards the customer, maybe it was because it was Friday evening but no excuse for rudeness very angry after paying 700 pound for a faulty tv

First of all I only gave 1 star because giving zero isn't an available option.
Absolutely abysmal service and I would recommend trying to buy a product from Steptoe & Son Rag & Bone services before using Currys.
I ordered a washing machine and selected a delivery for last Friday.
The Friday arrived and I was texted with my 4 hour delivery slot, so far so good. The 4 hour delivery window came and went with no further updates either by phone, text or email. I used the tracker to see if there was an update and the webpage advised me to call the customer service number as there was a "query" with my order. After spending time navigating their system that does everything possible to prevent you having a conversation with another human I was finally told flatly and unapologetically that my delivery had to be loaded onto a smaller truck and would now not be with me until the following Tuesday.
Once again no update was received by text or email to confirm the new delivery date.
Tuesday morning arrived and no text with delivery slot was received.
Again I went online to the tracker only to be greeted with the information that my order was "blacklisted" please check again in 24 hours.
I was then able to get on webchat with an agent an was told yes your machine is out of stock and will not be with you now until Friday!!!
The result of which I cancelled my order and had one delivered through AO within 2 days.

Without doubt the worse company I’ve had to deal with, part of my order was missing, they told me to contact the delivery company, the delivery company never even received the order, going around in circles, can’t speak to anyone, waited 30 minutes for them to answer the phone...will never use this company again...avoid at all cost

Item returned for a refund over a month ago and after spending hours chasing it up via online chat and numerous phone calls I have still not received a refund. Extremely frustrating as I've been assured the refund will be issued. Shocking service, will never deal with again.

I ordered 2 no. matching Sony TV's. I had 2 no. delivered however they were different. I have tried to get one returned and the correct one delivered but have been unable to arrange this. After calling every number i could find only to get an automated response i tried a webchat. I spent over an hour trying to resolve the issue without success. I explained 8 times my issue only to be told to elaborate on what i wanted. I will never buy from Currys again as they clearly do not care about their customers.

Never ever ever order from this company. Even if you should pay more elsewhere. You will regret your life and trying to speak to customer service will take much more from you than the extra money you would pay elsewhere. I had 5 calls with them on an item that should've arrived 2 days ago. They claimed it's my bank (I've spoken to my bank), then they claimed their finance deparment has 48 hours to process the payment and many other excuses, if this fails then you need to call them again to request them talking to their back office. The customer service line is excrutiating experience. They really enjoy watching their customers suffer then if things don't get processed from their end it's still on you to call them again to request money back. If there is hell then whoever works for Currys will surely end up in it.

Never order from this company.

I have been left complete aghast at the disgusting way Currys treats it's customers. I thought this was a reputable brand - but sadly the experience I've had with them proves otherwise.

I ordered a wash-dryer and it arrived faulty. The dryer didn't work, strange noises and I could smell burning. It is impossible to get through to someone on the phone - their call line is automated. Eventually I got through to the manufacturer who sent an engineer round to take a look, who confirmed the machine was faulty. However I am still waiting for a refund from Currys. The only way to speak to them is through a chat bot on the website. There is no email or working phone line. They picked up the faulty machine a few days ago but no refund or comms from them since. I've spent hours talking to people on the chat bot only to be told conflicting info, that they haven't picked up the machine when they have etc... I've had to raise the issue with my bank. Honestly the worst customer experience ever. Don't order from these jokers.

Disgusting service. Purchased a LG tv, which we took out warranty for. The screen started to go blue to the point it didn't work at all. They picked it up and 10 days later delivered it back saying they have 'fixed it' only to receive it back SMASHED!!!
Rang them again to collect it, which they did. 5 days later received another email to say they were unable to fix it and they would send us an E-gift card for the amount paid for the original tv.
Ordered a brand new JVC tele with a sound bar as a bundle. Not even 3 weeks after having this new tv, the problems rolled in. Glitching, crackling sounds, turns it's self off... frustrating right? Well listen to this!
Yet again on the phone to them, they said take it back to your local store for a refund, fantastic! Thought we were getting somewhere. NOPE!
We can't give refunds for products brought online, how bloody stupid! They have been closed for months during the covid pandemic... they can't give you a refund over the phone, nor in store! How do you get your money back i hear you ask? You can't!!!! They'll give you yet ANOTHER gift card to use online. We have proof of purchase, both online and bank statements yet unable to give a full refund to go else where! £359 out of pocket, disgusting service, terrible company and damn right rude over the phone. Almost forgot to mention team know-how's customer service is in South Africa and they apparently don't have any managers available to speak with. NEVER EVER SHOP WITH CURRYS!! They'll rob you