DIY Kitchens Reviews 

Very pleased with the quality of the kitchen we received from DIY kitchens.
Their showroom was of great help in choosing what type of kitchen we would go for, and their design tool was brilliant in helping us form the layout of the kitchen.
Their delivery could possibly have been improved with various issues.
The after sales service was excellent, Ginalyn was very helpful.

We absolutely love the colours, style and quality of this kitchen from DIY Kitchens.

We had friends and family recommend you to us and glad we listened.

DIY Kitchens were very competitive in price and were transparent with their pricing, which helped us a lot with budgetting and planning for the new kitchen.

DIY Kitchens aftersales customer service has also been fantastic, promptly resolving any issues raised.

We are so proud of our new kitchen and love showing it off!!

DIY kitchens were very helpful throughout the process of choosing my new kitchen to the end result, with which I am delighted. I loved their show room, giving an idea of all the different models, door and cupboard type. They were accommodating in the arranging the delivery at a time that was convenient to the client and builder (new build). The kitchen was reasonably priced and the units a good quality.

Fabulous showroom ! Great layout , lots of kitchens to look at , and welcoming and helpful staff. Would definitely recommend.

I got help from Jessica with the plan of my kitchen units. I found Jessica to be extremely friendly, helpful and knowledgeable and she has been very prompt with her replies to my many questions. I’ve now ordered and hope the rest of my experience with diy kitchens will be as positive as it’s been so far with Jessica.

I was so impressed with all the help that Beth has given me. The prompt, clear responses have made a complex task manageable and dare I say enjoyable.

Having visited the diy kitchen showroom I was impressed with the quality of the kitchens on display, me and my wife found one that we both liked and and went home to do the order online. Everything went smoothly was delivered on the date provided but when it came to fitting practically every door had defect in the paint work, I contacted them over this and they were great to be fair and replaced everything that had a fault, however I think the paint quality is very poor as it scratches off way to easy for a kitchen that is going to take a knock or be caught by something your putting in a cupboard and this is very disappointing, It must be such a thin coat they put on as this shouldn’t scratch so easily

Sophie was super helpful with my telephone enquiry talking me through different products and even managed to address a query i had tried to resolve before. Looking forward to seeing my kitchen plan and visiting the showroom.

I made my own design, the technical staffs helped me a lot, especially Kyle, she is so kind and patient with my endless questions.

I took my time when making the decision to order my kitchen from you, and initially it took a bit of time to use the online planning tool but it has been worth it.
The support is fab and all questions were answered within a couple of days as you state. Telephoned once just before ordering to check on delivery dates and when I had a problem screen capturing my plan for the electrical work that was sorted for me by Claire M. All the people I received help from were fabulous and I would highly recommend this company and look forward to getting my new kitchen fitted. Thank you

Extremely disappointed with DIY Kitchens.

We have spent around £17,000 on our kitchen and, having been promised a great service throughout, the experience has completely fallen apart when it comes to delivery.

We have been told:

“Your kitchen will be delivered on TUESDAY 1ST OR WEDNESDAY 2ND SEPTEMBER ONLY between 8am–10pm. You will receive a text at least 1 hr before delivery.”

So effectively, we are expected to keep two entire days free, from 8am until 10pm, with no confirmed delivery day or meaningful time slot.

What makes this even more frustrating is that the same communication then warns customers, in bold red, that failure to accept delivery can result in a £150 administration charge, £20 per day storage, a possible 6–8 week delay before redelivery and potentially another £150 redelivery charge.

So DIY Kitchens can give themselves a 28-hour delivery window across two days, but the customer is threatened with significant charges if they are not available when DIY Kitchens eventually decide to arrive.

I complained about this and was told a manager would call me back. Two days later, I am still waiting.

I genuinely cannot remember receiving such poor service after spending this amount of money with a company.

I guess this is the level of customer service £17,000 gets you.

Shocking.

With regards the reply below, I was only told the working day before that it was being delivered either the next working day or the day after, up until then it could have been any day over a 5 day period, so I’ve been in complete limbo as communication was very poor, I was chasing for confirmation and finally got a call back at 4;30pm to be told it’s coming next working day or the day after. Which is a reflection on how you value your customers I guess.

When I needed a spare part for my kitchen tap Claire M resolved the issue promptly and sourced the part I needed directly from the tap supplier, the part has since been delived FOC in a couple of days.
An excellent after sales service, Thank you.

We had a slight issue with a scratched panel. We requested a new one and within 6 working hours the issue had been addressed. Claire M was fantastic and kept us informed throughout the process.

Great company to deal with especially Vicki on customer service. Kitchen quality and price is fantastic. Would highly recommend

What outstanding service from everyone we have been in touch with including Ginalyn, Susan,Vicki, Dee just some of the team. The sales to delivery and in between all incredible. Any issues be polite and have patience, everything gets sorted and remember faults do occur in life but easily rectified also. First class and a pleasure and the kitchen is gorgeous. Quality product

Great experience with DIY kitchens from start to finish, we visited the showroom prior to ordering which 100% helped with design choices - we opted to design the kitchen ourselves which I was nervous about but the assistance we received over email in ensuing we had everything correct was great. On having the kitchen fitted we found a panel damaged but Claire M was fantastic in getting this replaced for us free of charge- would 100% recommend DIY kitchens for price, build quality and customer service

DIY Kitchens delivers fantastic product quality at a great price. What stood out most was the customer support, Hussain was extremely helpful, patient, and knowledgeable, making what could have been a stressful process completely seamless. Highly recommended!

Been wanting a new kitchen for a good couple of years. So trailed round the usual suspects, Wickes, Bench Mark, Howdens etc. Then came across DIY kitchens, never heard of them before.

Reviews all seemed good, prices seemed good, and they had a big showroom down in South Kirby about an hours drive for me. So off we went to visit said showroom. First impressions were, "WOW", what beautiful kitchens, and the quality was outstanding, better than anything I'd seen previous by a country mile.

So after 3 visits in total, we decided to go with DIY Kitchens. So spend around 10K on the kitchen, and of course expecting the same exceptional quality on display in the afore mention showroom. Well, as it turns out, nothing could be further from the truth. Problems have included the following....

The sink unit doors when adjusted to their max on the hinges, still have a gap of nearly 1 cm between them when closed. It is impossible to get them closer. The doors are navy blue and the units are light oak in colour. So when closed you can clearly see the light oak showing between the gap. DIY kitchens solution was to send out some dark grey banding, which I had to stick on the sink unit (with Glue) to hide the light oak finish.

This has helped to a certain extend but does not eradicate the fact that either the doors were made the wrong size, or the sink unit was. This problem was an issue on the oven housing unit also. Another problem, which has recently come to light, is that the dishwasher door (all doors foil wrapped) has started to peel/delaminate on one of the edges. In fact, although the kitchen was installed in April 26, we have only used the dishwasher 4 or 5 times, due to an issue with the levelling mechanism at the back of the dishwasher, which I had to pay £160 to a local kitchen appliance firm to come out and fix it. This extra cost was due to the fact that trying to claim on the 5 year AEG warranty is a waste of time, not DIY kitchens fault, but still a major issue.

Anyway, I honestly thought that all the kitchens in the DIY showroom were actually made by DIY kitchens. Apparently, that's not the case. The doors on my kitchen are made by an unspecified third party. So there is definitely a quality control issue there. This peeling/delamination issue has also been found on the base boards as well.

In fact some of the off cuts, where you had a cut edge, it was very easy to peel off the wrap, although other bits were stuck solid to be fair. This leads me to believe that on some of the wrapped surfaces, either the adhesive was lacking, or the MDF wasn't primed correctly. Which is almost definitely the problem on the dishwasher door.

So I have put in a claim with DIY Kitchens, now Howdens, and will await there response. Now here's the thing, I may have just been unlucky, meaning all other kitchens sold to customers are of the same excellent quality displayed in their showroom, or maybe not. The one thing that will persist with me, is the absolute disappointment I feel every time I look at my kitchen. C'est La Vie, as they say in France.

Update - 28/08/2026
I have now contacted Trading Standards, who have advised me of my rights under the goods and services act 2015. They've advised that I put my concerns in writing in the first instance, giving a reasonable amount of time(14 days) for DIY kitchens to respond. I have also contacted 2 kitchen fitters, re fitting a new panel to the dishwasher, and the cost is around £200. So, due to the fault with the panel, I will be perusing a claim against DIY kitchens, if this problem is not resolved.

Update 2
DIY kitchens fitter came and gitba new door. Said it was water damage on the top edge of the door.

When I visited the DIY kitchens showroom, one of my main concerns regarding the foil wrapped doors, was that I'd read of many complaints about the wrap delaminating . So I asked about this in the showroom,.

I was told that the doors were wrapped in a way that hid the wrap seams under the centre door panel, basically they were wrapped all the way around each component that makes up the door. The fitter who replaced the door said that's not the case,cad the foil on the door edged was glued on separate.

So I've searched on line cand one solution suggests applying transparent tape all along the top edges of the doors. May I remind DIY kitchens of one simple fact, kitchen doors are going the get water on them from time to time, it's a bl***y kitchen. It's a clear case of poor quality manufacturing. If I had the money, I'd rip the whole kitchen out and install a decent quality one. My old kitchen (hygena now Wren) was 30 years old, and the veneered doors never delaminated, even on the sink unit.

This DIY kitchen is failing already, after just 5 months.

The online planner is very slick and easy to use. We visited the showroom, which we would recommend as it makes the choice of materials and colours much easier.
The technical support was excellent - Hussain did a design check for us and helped resolve some sticking points; he was very patient and courteous and made some useful suggestions. The value for money is excellent, and we are really looking forward to the delivery in a few weeks' time!

Needed help with an additional panel and contacted online support. Ginalyn was fantastic. Very responsive, provided all the information I needed and even created a shopping basket on my account with the right panel in it. Great customer service.