DIY Kitchens Reviews 

Needed help with an additional panel and contacted online support. Ginalyn was fantastic. Very responsive, provided all the information I needed and even created a shopping basket on my account with the right panel in it. Great customer service.

DIY Kitchens Review: Shocking Service and Damaged UnitsI am extremely disappointed with my experience with DIY Kitchens. The customer service is shocking and communication is terrible.Key Issues ExperiencedHidden and Unfair Charges: I was charged £350 for storing my units. When I queried this, I received an email saying they could not even find the charge in their system.Damaged Goods: Out of 35 pieces delivered, 10 pieces arrived damaged.Ignored Communication: My emails were constantly ignored, leading to massive delays. I had to threaten to cancel my entire order just to get a response.Lost Fitters: Because of the severe delays and poor handling, I lost my kitchen fitters and had to scramble to find a replacement.Faulty Systems: Their online portal was broken throughout the process, making it nearly impossible to track anything properly.Insulting Compensation: After all this stress, they offered a mere £150 goodwill payment, which I have rightfully refused.Avoid this company if you want a smooth and stress-proven kitchen buying experience.taking this matter further

I cannot comment for the delivery or finish of the DIY kitchen as I am still waiting for my delivery date. But I did want to take the time to say a big thank you to Sharon, who has helped me loads with the designs via the online chat function. She took the time to understand what I wanted, and really paid attention to the detail.
Thank you

The support team are very quick to respond and deal with your matter promptly. A pleasure dealing with DIY Kitchens and enjoying putting togeather my new kitchen.

IMPRESSED!!!
I love the kitchen. The quality and price are both great. The after sales has been fantastic and I must give a special mention to Ginalyn. I have received such care and attention to all my problems and with the upmost professionalism and kindness. Thank you, Ginalyn, you have been a star and made the whole experience perfect!
I would recommend this company to anyone and I know where all my future kitchens will come from.

I'm in 2 minds.

First of all, the kitchen is great, I'm absolutely made up with it, not only the way it looks but the quality of it and the price too. I designed it all myself and it's come exactly as ordered and really happy with how it's all fit in. So in terms of the finished product it's brilliant

However, the service I received was poor. While they were quick to respond whenever I contacted them, there were a few things that made the process difficult:
First issue was when I designed my kitchen, before I paid for it I wanted a professional to look over it, I couldn't see a way of doing this other than then you submitting the dimensions and layout you were after and they designed it for you, I didn't want that, I'd already done my design but just wanted someone to oversee it and let me know of any issues that might come. Obviously a kitchen isn't cheap regardless of the size, it's still a lot of money to pay out, so I called them to see what the process was and if someone would look at my design, the person on the phone was good and assured me that, once submitted, someone still reviews your design and comes back with queries, they then said if they don't hear a response over email then they will attempt to call you before anything goes further. They emailed me on Sunday and by Tuesday they emailed me saying I was too late and the design had been submitted as is. Barely 2 days and no other attempts made to get in touch after a single email. I had to call them and they then passed on the message that I will be in touch shortly so luckily that was sorted however it put stress on the situation already.

Second issue was the delivery process. You selected a WC date that you wanted it delivered in, however all they could tell you was that at some point in that week you will receive a text to give you a 2 day window and it will be delivered in 1 of those 2 days, notifying you 1 hour before the actual delivery time. Fortunately again I called them and managed to narrow it down to between Thursday and Sunday, I only found this out after calling them. I was struggling to have someone to attend the house on the Thursday however every other day of that week would've been fine, when I told them this there was no help offered, I was told I would have to reschedule and pay additional storage fee's if I really wanted to, this was based on the chance that I came on 1/4 of the days it was possibly coming so I managed to stretch to just about make arrangements for someone to be there on the off-chance it came that day. I was also not very happy with the clarity of only being given a 2 day window, so I emailed asking in simple terms when I receive the notification of my 2 day window, does that mean I have to sit/have someone sit in the house for both of those 2 days waiting for another text that it was coming within an hour? To which they replied yes, I will receive a text the evening before my 2 day window (between 4pm and 5:30pm) and that's all I'll really know, so therefore that meant that from Wednesday onwards I was glued to my phone between those times to see if I needed to sit/have someone sit at home all day potentially the next 2 days. Eventually I received the text Friday afternoon and it told me it was coming Saturday, so no 2 day window just a single day given. This was a far better outcome than the original guidance, but it didn't match what they had been saying all along, why make it so stressful beforehand? When delivered the lads were great and on time so no problem there, this complaint is more to do with the customer service provided prior. It seems that they use a 3rd party delivery service, which is fine, but their attitude is that it's in the delivery companies hands now and no one knows what's going on until it happens, no control for the person who's actually paid the money. Also worth mentioning, the oven/hob/extractor fan came separate from different delivery companies and they were great, giving texts with plenty of notice, allowing you to select certain dates and times and keeping you up to date with tracking.

Final comment is small but could have really helped, there's no detailed designs for the installer given with the kitchen on delivery or available on the website only a screenshot of the design online. A print off given with delivery would've really helped my installer however I was fortunately there to advise.

Overall, kitchen is absolutely great, customer service I feel was poor

*Note after seeing their reply stating the delivery policy is clearly stated* As stated in my review, the 2day window that you're supposed receive the evening before wasn't true. I received a 1day window the afternoon before (which was better), my complaint was regarding the fact that this doesn't match your delivery policy, your delivery policy actually makes to whole thing more stressful than it needs to be. Read the review

What a rubbish online company.

You paid £29.99 for expert planning design and still got it all wrong.

First of all, my kitchen units came damaged and took so long for replacement. The phone line help is ridiculous and not helpful at all.

Delivery people were absolutely nightmare, handled your expensive units like toys and not careful with them.

I booked in for a template of a worktop, but they could not make the template due to incorrect depth size of base units. I have contacted the DIY via portal, but they took long to respond. You can save a little extra ordering from here, however, the stress is not worth at all when problems happened.

First experience from this company, honestly, I would never go back to them again. Perhaps, spending a little extra money but everything will go smoother.

Life time experience. Nothing has been resolved and I'm running out of patience with them.

Any queries that I have had with my orders at DIY kitchens, have been dealt with so well, I have to say Katie F and also Claire M in the customer service team have been superb in answering my questions. Great team!

Awesome customer service. Always quick to reply and sort things out quickly and efficiently. My thanks to Beth for dealing with my enquiry so promptly and professionally.

A wonderful experience in planning my kitchen, Amy helped to ensure that everything was good to go. She checked our design thoroughly and her correspondence was prompt and really helpful. Am looking forward to delivery and having it installed. Highly recommend!

We ordered our kitchen and it was delivered as expected. What we didnt expect is my Husband to become gravely ill and fighting for his life. Our assembled kitchen sat in our front room for nearly a year whilst he recovered. The kitchen has been fitted in the last few months and as the boxes were unpacked the boxes we found a gift from you to us and whilst the cookies were out of date understandably, we smiled and were so grateful that we were able to finally have our new kitchen fitted and have ZERO issues and celebrate with a cuppa on you. Amazing service, the quality and workmanship is second to none.

The kitchen looks stunning and is really solid and sturdy. The fitter we used was really impressed with the quality and everything works beautifully. I was able to select the sizes I wanted and was even able to opt for the traditional skirting board plinth which came pre painted. I used the same units in the utility room and they look gorgeous.

Prices are surprisingly competitive - far lower than other solid wood kitchens. I loved being able to design the kitchen myself with DIY supporting me if I had any questions.

We have visited both DIY Kitchens showrooms over the years and when we moved recently,
we knew we wanted to purchase from you. We were impressed with the quality of the units and
the number of variables available to create our own unique kitchen. The quality of the carcasses far
exceeded other comparable brands. My husband and I both have back issues, so decided to opt from predominantly drawers. The quality of the drawer runners is superb and having these has made the kitchen so much easier to use. We also knew we wanted a larder cupboard and this has been an absolute ‘game changer’, as we now can find ingredients easily and no rummaging around in the back of the cupboard. The ordering process was straightforward and your staff are very helpful. We had no real issues with the installation process. We would have created an island from units, but we opted for a bespoke option as I am not very tall and this is at table height.

Unfortunately we do not have a utility room in our new house, so we a created a ‘mini’ utility room in one of your broom cupboards which also houses a tumble dryer. This works really well and has the added benefit of raising the tumble dryer off the floor.

We did need to request a further length of the coving as insufficient allowance had been made for all the mitres, but this was sent quickly and without further charge.

We were pleased to see that the kitchen was delivered with care and all the items were packaged carefully.

Rachel very helpful, big thankyou to Rachel for preventing a bit of a disaster as we inadvertently deleted a component we needed.
The final amendments went through and all perfect- hopefully arriving in 2 weeks time.

I'm in the process of purchasing my second kitchen through DIY Kitchens. The support team have been very responsive, always replying within a day (and sometimes within hours). Beth in particular has helped follow up on some delayed samples so I can get an order in before their summer sale finished. Really appreciated!

Beth was brilliant. Super helpful

I had a great experience with DIY Kitchens. I had an issue with a wall unit, but it was resolved quickly and with minimal effort required from me. Katie F was helpful from start to finish, keeping me informed and making the whole process straightforward. Excellent customer service.

I'm Becci from Bristol and I heard about DIY Kitchens from a friend who had a beautiful kitchen renovation about 2 years ago. Her kitchen was fantastic so I thought I'd give it a go as my kitchen was due a much needed facelift! The planner was pretty easy to use and the ordering process was straight forward. The kitchen was good quality and I love the colour and the door knobs. Given the small size of my kitchen, I was surprised when other quotes were coming in over £5k, but DIY were cheaper for a style and colour I loved. I bought everything except appliances from DIY and any issues were swiftly sorted making the installation as painless as possible.

I’ve ordered the kitchen. So far so good!
My kitchen plan was developed on the site planner, which was quite intuitive to use. I had several questions as a result though and Sharon was really helpful, offering advice, before amending items on the parts list.
All in all a really good service. Thanks.

Fantastic experience. Great show room with so many units and all different styles and colours on display. The staff were incredibly helpful giving very yseful and practical advice. An order will be submitted soon.