Spacepro Wardrobes by B&Q Reviews 229

TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month. They do not care! no communication,POOR customer service. You just get fobbed off! ITS your business yo... See more

Company replied

Rated 5 out of 5 stars

Simple but effective rapid assembly sliding wardrobes delivered within two weeks, installed by following simple detailed instructions in 2 hours. Did I mention these are very simple to install? Fit th... See more

Company replied

Rated 5 out of 5 stars

Absolutely thrilled with my wardrobes. I was a little nervous of ordering online but having used Sharps at our last property and being very disappointed with them and also seeing poor reviews for Hamm... See more

Rated 1 out of 5 stars

Not great. Booked everything through B&Q and thought installation was added. Got home only to find it hadn’t been added. Had to phone Spacepro to add installation only to be told it couldn’t be added... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

B&Q bring you bespoke storage solutions through DIY-Spacepro.com. Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems.

DIY-Spacepro.com by B&Q

Written by the company

We're commited to making our customers happy!

Contact info

3.1

Average

TrustScore 3 out of 5

229 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Lovely doors

Very helpful In the office.
Delivered on time by a very pleasant driver.
Lovely fitted wardrobe doors.

February 14, 2023
Rated 5 out of 5 stars

Minimalist Grey Mirror

Ordered two sets of doors online for bedroom, arrived after 10 days. Delivery company kept me updated.
Installed myself, instructions precise and easy to follow, quality product and absolutely thrilled with outcome.

February 9, 2023
Rated 5 out of 5 stars

Good product easy to install.

An easy process to follow to place the order. Delivered within a few weeks and placed exactly where i needed them for installation . Relatively easy to install although the easy close, which i didn't realise was included was a little tricky . Very pleased with the end result.

February 10, 2023
Rated 5 out of 5 stars

On time, helpful drivers

On time helpful drivers

February 5, 2023
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Elaine,

Thank you for taking the time to leave your kind review.

We are delighted to hear that you were happy with the service you received from our delivery company. Your feedback has been passed on the the delivery team.

Thank you
Spacepro

Rated 5 out of 5 stars

Purchase of wardrobe sliding doors

Saw Spacepro sliding wardrobe doors displayed at B&Q Preston and followed the instructions on their website very user friendly. The main attraction was they are made to measure. The fitting instructions could be easier to follow and the fitting of the base rail is over engineered but I figured it out eventually. I have fitted these types of doors in the past but the quality of Spacepro is far superior

February 1, 2023
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Reply from Spacepro Wardrobes by B&Q

Hi Mark,

Thank you for taking the time to leave your positive review.

We are pleased to hear that you are happy with your Spacepro wardrobe. Your comments regarding the instructions have been passed over to the relevant teams who are always grateful for the feedback from our customers.

Many Thanks,
Spacepro

Rated 2 out of 5 stars

As a “ made to measure “ product

As a “ made to measure “ product , I did not expect to have to cut pieces down to fit the sizes I ordered……
It wasn’t the liners but the tracks that were 100mm too long

January 20, 2023
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Reply from Spacepro Wardrobes by B&Q

Hi Calum,

Thank you for taking the time to leave your review.

We are sorry to hear that you aren't 100% satisfied with your Spacepro order. However if it is the Liners you are referring to, it does state on the website when ordering that they may need to be cut down. Please see below snippet from the website;

" Door liners
Door liners are used to ensure you get a perfect look even with slightly un-even ceilings and walls. Please note these are likely to need cutting down to size. We will deduct from the dimensions in Step 1 for any liners specified."

Many Thanks,
Spacepro

Rated 5 out of 5 stars

custom made spacepro doors

Wardrobe doors delivered in about a week not 21 days, perfect fit into my alcove with the liners. Website for ordering easy to use , far better than wickes whose staff at 2 stores said they didn't do custom size spacepro doors (which they actually do )

January 14, 2023
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Reply from Spacepro Wardrobes by B&Q

Hi Chris,

Thank you for taking the time to leave your review.

We are delighted to hear that you are happy with the service you received and the finished product. All feedback has been passed on to the relevant teams.

Many Thanks,
Spacepro

Rated 5 out of 5 stars

Great Doors.

Custom size measured and then ordered online.
Doors delivered on time. Good quality.
Easy to install.

February 2, 2023
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Reply from Spacepro Wardrobes by B&Q

Hi Tomasz,

Many thanks for taking the time to leave your review.

We are delighted to hear that you are happy with your Spacepro products and the service you received. All feedback has been passed on to the relevant teams.

Thank you,
Spacepro

Rated 2 out of 5 stars

Quality is much poorer nowadays

We’ve had three of these systems and the quality has got progressively worse over time.

Initially there was a pelmet at the top and the finish was excellent, recent wardrobes now look almost industrial, they have a metal finish, there is no pelmet, the paint is so poor they have begun to rust (the oldest one is still fine).

Bear in mind that the company also decide that your measurements aren’t correct, they automatically reduce the width if you order an end panel (leaving our track and wardrobes too short), they reduce the height you’ve measured and so you have to raise the wheels to their max and they look awful, like they’re standing on tip-toe.

It’s a pain to get replacement doors, I decided to get mirror inserts to replace broken ones as it as too painful.

I won’t be buying from Spacepro again, they were great, now they aren’t.

January 15, 2022
Unprompted review
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Reply from Spacepro Wardrobes by B&Q

Hi Mr Ryan,

Thank you for taking the time to leave your review.

Unfortunately as an order number hasn't been referenced we are unable to locate your order for a member of our customer support team to contact you to discuss.

Please could you contact us at customersupport@hdhc.com with your order details and we will certainly look into this for you.

Thank you
Spacepro

Rated 4 out of 5 stars

A perfect wardrobe storage sysstem

I was looking for a stylish, but strong wardrobe internal storage system - and I got it. The frame is wow and sturdy once assembled. It fits the space perfectly even if the walls are not straight - most walls and floors are uneven.
The only issue I have is that some screws that come fitted on marked holes are machine tight and it is very difficult to remove them when assembling the pieces. This said, I am one very happy client.

January 5, 2023
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Reply from Spacepro Wardrobes by B&Q

Hi Darwin,

Thank you for taking the time to leave your review.

We are happy to hear that you are pleased with your Spacepro products. Your feedback regarding the screws has been passed on to our production team who are always happy to receive customer feedback and make improvements where we can.

Thank you
Spacepro

Rated 1 out of 5 stars

it was so bad experience to give an…

it was so bad experience to give an order. I had some technical question to ask nobody could answer. I have been b&q store and even the manager was not aware of spacepro thing. the product arrived the other day. it is not a wardrobe at all - just doors no indication in the web site about this. the flooring and ceiling has to be perfectly levelled to make this work? how come you dont write this on the product web site. totally disaster now I have to build a levelled framing around the door and cover inside with mdf melamine, which cost about extra £1000. stay away from it. go and buy a proper wardrobe. do not recommend.

January 4, 2023
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Bilal,

Thank you for taking the time to leave your review.

We are sorry to hear that you are not satisfied with your recent Spacepro purchase from B&Q. However, your review has been left on the incorrect website. At Spacepro, our customer support team are always happy to help with any technical information required along with any installation queries.

I would suggest that you speak with B&Q directly to discuss your complaint but in the meantime, please don't hesitate to contact Spacepro (the details can be found on your delivery note) with any further queries.

Many Thanks,
Spacepro

Rated 5 out of 5 stars

Very pleased with the doors

Very pleased with the doors. Order was delivered much quicker than expected. Got a call from the delivery company the day before delivery day and they were delivered when they said they would. Doors were so easy to fit and look great.

January 6, 2023
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Paul,

Thank you for taking the time to leave your review.

We are delighted to hear that you are happy with your Spacepro products and the service you received from our delivery company. All feedback has been passed on the the relevant teams.

Many Thanks,
Spacepro

Rated 3 out of 5 stars

Total disregard for pedestrians and the law. The delivery was on time and the guys…

The delivery was on time and the guys very helpful.
However they parked their vehicle on the pavement, it is illegal to park a commercial vehicle on the footpath for two reasons, firstly it damages underground services and causes service ducts to collapse. Secondly it prevents pedestrians from using the footpath, the clue is in the name, "footpath". As soon as the guys parked up a young mother pushing a baby in a buggy accompanied by a toddler had to walk down a live lane to get around your vehicle.
I will inform my sister who is a senior manager at B&Qs headquarters in Chandlers Ford.

December 9, 2022
Rated 5 out of 5 stars

Looks good so far!

I haven't yet been able to assemble the doors as the build is not at that stage. My review is for the ease of purchase; the exchange of information re delivery, and the delivery itself.

November 29, 2022
Rated 5 out of 5 stars

Great product

Great product. It looks fantastic. Only prob was contradiction with delivery men as customer service advised they would wait until I checked product in case of return but they wouldn’t wait and said I had 72 hours to notify of any damage to product and left me to unpack and check very large, heavy doors. All was good. Would definitely recommend made to order doors.

October 22, 2022
Rated 5 out of 5 stars

Spacepro sliding door set

Ordered with ease online. Given plenty of notice of delivery day and contacted day before to confirm time slot which they met. Installation was done by myself and went ok for 1st time . The final finish looks amazing very pleased would definitely recommend to friends and family.

November 18, 2022
Rated 3 out of 5 stars

GREAT LOOKING WARDROBES, GOOD DELIVERY SERVICE BUT POOR CUSTOMER SERVICE

got them on time and they are very nice and pleased with them .
however there was some parts missing and weh i called you after i emailed them the lady said sehe would sort thethe missing part out tomorrow as it now 4.45 and they go home at 5pm ,i said i have clothes all over the floor , and she said the part would be posted out the next day and would be 3 to 5 working days ,which is a joke as they could and should have been sent 24th postage , there turned up 4 days ,and they were the wrong bit as i even sent a photo of the bit missing and they still got it wrong , so i called again and they blamed a picking issue ,and would send out the right ones and agian 3 to 5 working days , and i still not got them .
so i had to make up my own fix plates for the rails as my wife was getting upset with are her cloths all over the floor .
so my advice to any one buying this product is , before you even start working ,check every part is there ,as if one you will have to wait weeks for the parts to be sent out .
the only thing i would say is they do look very nice once all down , so the product is great ,but the customer service is rubbish, but the second lady i spoke to was more understanding ,but still did not post they on a 24hrs postage . JUST CHECK YOU HAVE ALL THE PARTS BEFORE YOU START PUTTING THEM UP

November 17, 2022
Rated 5 out of 5 stars

Good product, good service.

The doors were excellent, made more quickly than expected and carefully delivered. My only criticism would be the instructions for the (unexpected) soft close fittings, which took me a long time to fathom!

November 8, 2022

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