Spacepro Wardrobes by B&Q Reviews 

233
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Wrong size tracks delivered. Delivery made Monday 4th May now 20th May still waiting for correct tracks to be delivered. Details/size in the order were checked & all correct. Someone must have read t... See more

Company replied

Rated 5 out of 5 stars

The whole experience from website to purchase and fitting was hassle free and I was kept well informed at all stages. The wardrobes were fitted today and again the fitters arrived on time done an exce... See more

Company replied

Rated 1 out of 5 stars

Absolutely shocking, do not buy from Spacepro… failed delivery after waiting over 1 month. They do not care! no communication,POOR customer service. You just get fobbed off! ITS your business yo... See more

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Rated 5 out of 5 stars

Simple but effective rapid assembly sliding wardrobes delivered within two weeks, installed by following simple detailed instructions in 2 hours. Did I mention these are very simple to install? Fit th... See more

Company replied

Company details

  1. Bedroom Furniture Store

Written by the company

B&Q bring you bespoke storage solutions through DIY-Spacepro.com. Spacepro are market leaders in the manufacture of bespoke made-to-measure sliding wardrobe doors and wardrobe storage solution systems.

DIY-Spacepro.com by B&Q

Written by the company

We're commited to making our customers happy!

Contact info

3.1

Average

TrustScore 3 out of 5

233 reviews

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3.1

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(233)

12 reviews in the last 12 months

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Rated 5 out of 5 stars

Spacepro sliding door set

Ordered with ease online. Given plenty of notice of delivery day and contacted day before to confirm time slot which they met. Installation was done by myself and went ok for 1st time . The final finish looks amazing very pleased would definitely recommend to friends and family.

November 18, 2022
Rated 3 out of 5 stars

GREAT LOOKING WARDROBES, GOOD DELIVERY SERVICE BUT POOR CUSTOMER SERVICE

got them on time and they are very nice and pleased with them .
however there was some parts missing and weh i called you after i emailed them the lady said sehe would sort thethe missing part out tomorrow as it now 4.45 and they go home at 5pm ,i said i have clothes all over the floor , and she said the part would be posted out the next day and would be 3 to 5 working days ,which is a joke as they could and should have been sent 24th postage , there turned up 4 days ,and they were the wrong bit as i even sent a photo of the bit missing and they still got it wrong , so i called again and they blamed a picking issue ,and would send out the right ones and agian 3 to 5 working days , and i still not got them .
so i had to make up my own fix plates for the rails as my wife was getting upset with are her cloths all over the floor .
so my advice to any one buying this product is , before you even start working ,check every part is there ,as if one you will have to wait weeks for the parts to be sent out .
the only thing i would say is they do look very nice once all down , so the product is great ,but the customer service is rubbish, but the second lady i spoke to was more understanding ,but still did not post they on a 24hrs postage . JUST CHECK YOU HAVE ALL THE PARTS BEFORE YOU START PUTTING THEM UP

November 17, 2022
Rated 5 out of 5 stars

Good product, good service.

The doors were excellent, made more quickly than expected and carefully delivered. My only criticism would be the instructions for the (unexpected) soft close fittings, which took me a long time to fathom!

November 8, 2022
Rated 5 out of 5 stars

Very good

Very happy with the service

October 8, 2022
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Miguel,

Thank you for taking the time to leave your positive review. We are pleased to hear that you were satisfied with your most recent Spacepro order.

Many Thanks

Rated 3 out of 5 stars

Sample didn’t arrive/doors did

I ordered the small samples of sliding wardrobe doors, received a call who said would be there between 7-9 on day of delivery. I asked for a update on the day as I may be walking dogs due to working, I also did say 7 is early as I work late into the evening, it wasn’t meant in anyway that I wouldn’t be there. I would just change my dog walking time. This delivery never turned up. In the mean time I had ordered wardrobe doors, they arrived as expected, delivery was excellent, as planned and let us check as advised all was ok. Don’t have time or energy to chase up the sample.

October 9, 2022
Rated 5 out of 5 stars

Excellent. Quick, polite and efficient

Ordered the wardrobe online 3 weeks ago. Once the delivery date confirmed. I had direct contact with the delivery crew the day before to establish the more precise time of arrival. Plus messaged 1/2 hour before this scheduled slot for confirmation. Delivery driver crew very friendly, polite, helpful and efficient.

September 20, 2022
Rated 5 out of 5 stars

excellent service

helpful team from customer services to delivery. good price. delivered promptly. easy to install. looks great.

September 7, 2022
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Mr Oldham,

Thank you very much for taking the time to leave your review.

We are delighted to hear that you are pleased with the overall service you have received from start to finish. Your positive comments have been passed on to all departments concerned.

Many Thanks,
Spacepro

Rated 1 out of 5 stars

manufacturing defect

wardrobe doors are flimsy and the mirrors are backed by the thinnest unpainted MDF
they have nothing that acts like a handle so you're left scrabbling to try and get your fingers in a gap anywhere to open them
they are a dirty grey not white so if the surround you're putting them into is white it looks appalling
the metal finish is shoddy
-a hairline crack turned up a few weeks after being professionally fitted, at first you couldnt see it from the front but could see it when stood off to the side, it was 5 cm from the edge of the frame and exactly where the wheel mechanism is fitted to the back..a few weeks later another crack in exactly the same place turned up on the second door-complained about what we now think is a mechanical fault- B&Q as usual are pretty useless, have 4 of these giant doors taking up an entire wall
you can imagine we are less than impressed and would not recommend this product to anyone

August 1, 2022
Unprompted review
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Helen,

Thank you for taking the time to leave your review.

However it appears that you have not ordered the products from ourselves as I am unable to find an order on our system. B&Q sell sliding wardrobe doors on behalf of a number of manufacturers so it may be worth contacting B&Q directly to obtain the correct contact details.

However if you do have Spacepro doors, please feel free to contact us directly at customersupport@hdhc.com and we will be happy to discuss.

Many Thanks
Spacepro

Rated 1 out of 5 stars

Worst experience ever ordered 3 sets of…

Worst experience ever ordered 3 sets of sliding doors one set was perfect they were 2020 high by 1200 wide great then the other two sets 2.4 x 1780 track was 70mm to big and doors were 70mm to small and it was no fault of mines

August 23, 2022
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Mr Peebles,

Thank you for taking the time to leave your review.

We are sorry that you feel disappointed with your Spacepro order. However as discussed on the telephone and over email on 23/08/22, the measurements you enter on the website are the ones we manufacture the wardrobes to. The measurements you entered were; Wardrobe 1 – 2010mm H x 1200mm W, Wardrobe 2 – 1570mm H x 2400mm W, Wardrobe 3 – 1570mm H x 2400mm W. As per section 7 of our Terms and conditions, we cannot be responsible for the measurements being incorrectly entered at the time of purchasing.

Many Thanks
Spacepro

Rated 5 out of 5 stars

Wow Molly and Kelly at Stockport store…

Wow Molly and Kelly at Stockport store where so helpful over the phone they have went to check availability of the items I have requested. I was so happy as I have not been assisted at all when called Oldham store.

Molly and Kelly from Stockport thank you so much I appreciate the help 🙏🏻

August 25, 2022
Unprompted review
Rated 5 out of 5 stars

Very good

Very good ! Cheap and quality stuff.

August 13, 2022
Unprompted review
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Phoebe,

Thank you for taking the time to leave your positive review.

We are pleased to hear that you are happy with your purchase and the quality of our products.

Many thanks,
Spacepro

Rated 5 out of 5 stars

Corect to size easy to fit come on time…

Corect to size easy to fit come on time only problem
soft closer could be better to fit

August 10, 2022
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi John,

Thank you taking the time to give us your feedback. We are delighted to hear that you are happy with your new Spacepro wardrobe and the service you received.

Your feedback regarding the soft close has been passed on to our design team to investigate.

Many Thanks,
Spacepro

Rated 2 out of 5 stars

We ordered three bespoke mirrored…

We ordered three bespoke mirrored sliding doors for our bedroom. Unfortunately two of the doors were scratched and will need replacing. The doors themselves are made by a company called Home Decor GB Ltd who are based in Sheffield. Home Decor have been very helpful and have arranged delivery of the replacement doors within a week.

July 22, 2022
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Mark,

Thank you for taking the time to leave your review.

We are sorry to hear that two of the doors were unfortunately damaged on delivery and needed replacing. However we are happy that a member of our Customer Support team resolved the issue in a timely manner.

We hope that you are happy with the finished results of your Spacepro wardrobe and would welcome an order from you again in the future.

Many Thanks,
Spacepro

Rated 5 out of 5 stars

Efficient delivery and straightforward installation

Good telephone support when I had an issue ordering colour samples.
Efficient delivery with a phone call to agree the date and a text from the driver to agree the time.
Straightforward installation. I particularly appreciate the ‘soft close’ doors.

July 20, 2022
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Jan,

Thank you for taking the time to leave your positive review.

We are very happy to hear that you are pleased with your Spacepro products and the service you have received. We have certainly passed on your feedback to all relevant departments including our delivery team.

Many Thanks,
Spacepro

Rated 2 out of 5 stars

Fitted the wardrobe & it looks great

Fitted the wardrobe & it looks great. I had purchased the frame, which came in six sections. The meant I’d got joins at the top & bottom making installation difficult. Ended up going to wickes to purchase a new frame !!!!

July 17, 2022
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Paul,

Thank you for taking the time to leave your review.

The liners supplied for the frame are only manufactured to a length of 2.8 metres. As your opening width was larger, two were supplied for the top and two for the bottom. This is referenced on our website at the time of ordering so I am sorry if this was missed or not made clear. However I am pleased to hear that your wardrobe has now been installed and you are happy with the end result.

Many Thanks,
Spacepro

Rated 5 out of 5 stars

Very pleased with my new bedroom…

Very pleased with my new bedroom wardrobe sliding doors. They are perfect fit,colour and the service and delivery very efficient.
Should of replaced sooner, but well worth the price, effort and time.
Mike at B&Q was excellent.

June 29, 2022
Rated 5 out of 5 stars

Bedroom Improvements

Cupboards look great all immaculate , the room is completely finished now such a big difference , mirror doors lake great with the three panel shakers.

June 17, 2022
Spacepro Wardrobes by B&Q logo

Reply from Spacepro Wardrobes by B&Q

Hi Craig,

Thank you very much for taking the time to leave your positive review. We are delighted to hear that you are happy with the finished products and would welcome an order from yourself in the near future.

Many Thanks,
Spacepro

Rated 1 out of 5 stars

I'm really disappointed with the customer services team

I'm really disappointed with the customer services. They're using 'no respond' approach to handle customer. What a poor customer service team.
My order was delayed for sliding door delivery now one month already, no one calling.
Day 1. Sent email to customer service, no respond.
Day 2. Sent reminder email to customer service, no respond.
Day 3. When called back to customer service, she said she will escalate to supervisor, but finally no respond.
Day 4. Then called customer service again, she asked customer to call seller directly. they don't know the delivery date and agreed to provide seller contact details. but finally nothing received.
Day 5. I sent email for status update. No respond.
Day 6. I sent reminder email for status update. No respond. Finally received the seller contact phone no. Called the seller contact for 20+ times but no respond. I asked the CS give help to arrange delivery time for me. The CS called the seller to return call.
A long story to do a simply thing and show unwilling to give help to customer, this is customer service team.

June 15, 2022
Unprompted review

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