RS Components Denmark Reviews 

We have used RS for over 20 years but we haven't used them for a while - we got fed up with several aspects of the company's service. Today I placed an order and was pleased to find that the actual ordering worked well and I was able to place it as a guest without all the trouble of creating an account and yet another password. So far so good. Then it all went pear-shaped. I got an email confirming the order but no invoice and no way to request one so far as I could see. Our rules here are that invoices must be filed the same day orders are placed so we keep on top of cash flow. So I clicked on the only available link to my order, hoping to get my invoice there. Still no invoice and what is worse is that the linked page states "No orders matched your search criteria". So I am left with no invoice and, so far as their website is concerned, no order. I hope the stuff does arrive tomorrow otherwise I will be even unhappier than I am at the moment. Come on RS, this is very basic online commerce stuff and you are a big company - the small guys get it right, why can't you?

RS need to make it clear from the start that you will charge a massive 25% of the purchase price for products returned, ordered in error. This is even the case when you drive over 100 miles (each way) to return the product. The charge was omitted only if I was to spend more with them. I did this but the correct product was much dearer than from my other suppliers. I thought RS were a reputable brand, but I think many improvements are required before I buy from them again! With most of their products available from the likes of Amazon and mostly cheaper, you would expect them to have their customer service nailed?

An excellent company that I deal with regularly. When I started my career in electronic engineering, over fifty years ago, they were called Radiospares. The joke was that manufacturers had three bins at the end of the quality screening on their production line: pass, fail and Radiospares.
How things have changed. For several decades now, RS has been one of the most efficient, reliable suppliers of an amazingly wide range of electroncis, electrical and related hardware. I think of them as the Amazon of electronics.
Their web site is easy to navigate and their stock levels for most items are usually very good. I can order stuff quite late in the day and it is delivered the following morning. Their pricing is fine, especially when you remember that delivery is "free". What more could you ask for?
I recently forgot to update my credit card details after I had a new card issued. They rejected my order by email but gave a contact number. I phoned the number, got through straight away to someone who could help me, gave him the order details and my new credit card. My order was immediately reactivated and I received the goods the next day.
Hooray for RS!

The website says next day.... the order arrived 4 days later! I complained and was told that I should have called the order through for guaranteed because the website is unreliable! NEVER TO BE USED AGAIN - one very unhappy customer

Terrible company. Next day delivery is promised, but I am still waiting. They are happy to take your money in advance, but then fail to deliver and ignore all emails and complants.

Amazing!
I placed online order ion the AM and received my order in the afternoon - no fuss no bother : )

Used RS from the days of an A5 catalogue in 1972 (then called Radiospares). An indispensable source of components for repair and design work.
Seen the company change from a "sniffy" business company only supplier with only RS branded goods to a supply all customers, all branded and totally free (UK) online delivery. The delivery service is second to none.
There has been a huge upsurge in "makers" and interest in electronics in the last decade and RS have realised that if you treat your "makers" right, you may have a global customer in the future. In a global marketplace of counterfeited components, the RS name is reassurance of genuine items which matters more than price.

Overall very very good... Hit and miss on pricing... some things great value, others clearly too expensive... But the service, technical information online and availability is second to none in the UK

This is a stand out company. I have ordered many times. The quality and speed of delivery has always been first class. But what makes a business great is the response when something does not go right (and, lets face it, when dealing with thousands of components and deliveries there is bound to be the odd fallout). Recently I had an item that failed. Went on to a chat session, had a really pleasant chat with an agent and they quickly arranged a replacement at zero cost. The replacement arrived next day! Fantastic to deal with in all ways. Long may they continue with this service level and prosper.

The items I ordered were quality, branded components, clearly and accurately described, at the lowest price I could find anywhere and delivered the next day free of charge!

Brilliant service - couldn't ask for more.

Had to contact them to cancel an order as after nine days the 'next day delivery' still hadn't arrived or even left their warehouse yet. Also don't call their customer services number from a mobile as it will charge you to ring it. I'm not sure if it charges from a landline but it's left me with a sour taste and will probably avoid using them again if I can help it.

I ordered a nail gun and some nails, both showing as in stock ready for next day delivery.

The nails arrived on day 3, the nail gun took a full week.

Moreover, the nail gun came with an EU plug. This was not mentioned in the description. I expected an item ordered from a UK company, shipped to a UK address to have a UK plug. (To be fair, when I checked again, the EU plug does show on one of the pics, but should be mentioned clearly in the description.)

Absolutely excellent service. Bought 4 small lighting items.Free next day recorded delivery. One had a grub screw missing. Replacement arrived next day recorded delivery. Cant fault service like that.

I love this company. HUGE selection, plenty of stock, and their free delivery is amazing. I honestly dont know how they manage to deliver things so fast half them time, Even on Saturdays. Thank you RS!

Goods did not arrive. I checked the postal tracking system the parcel had been returned to depot 3 times due to wrong address. I checked my email order confirmation and it stated my correct address so it was not fault. I rang RS Components and told them I had finished the job without the goods and asked for a refund. I was told my money would be refunded. I now can only presume RS Comp had no intention of giving me a refund because about a week after that phone call the goods arrived with the correct address and I did not get a refund. I will not order from them again. The goods were white scouring pads.

Shocking service, let me down on a vital delivery after i called and checked it was in stock. Will never order here again, very disappointing

Useless company can't deliver even a simple component in a week and half.

Two products order, one missing from the box!
Very bad experience!

I ordered three odd -sized batteries at 17.00 that I needed urgently - total cost under £4 - they arrived early the next morning by Parcel Post next day service in an extremely well packaged parcel. Frankly I was stunned at the quality of service for such a small order.
Outstanding - will certainly look at the RS Online website for future needs.
Many thanks

Ordered a product which was to be delivered within a week. Got an email that they do not have it in stock, and that it will be handled a month later. After 2 months they told me that the product is no longer available, and that there are no substitutes (which was not true). After explaining that there are indeed obvious substitutes (the very same parts, actually) which could have been added to my order, I was told to make a new order. Very poor customer service, will not shop again.