RS Components Denmark Reviews 

Have ordered goods on many occasions, and never been let down

I ordered a product on Friday afternoon, I expected it may arrive by Monday, if I was lucky. (I've ordered from other companies and next day delivery is certainly not always what it says) My item arrived Saturday morning. Correct item, well packaged. Faultless.

Spot on - ordered a small part £5 ish - good quality product.
Order placed 17.45 on a Tuesday - delivered 09.00 next day
Brilliant

Ultrafast order handling and delivery. Great customer service. Detailed product descriptions. Easy ordering. Helpful information via email.

Got stung for £11.00 on my mobile whilst using their 0845 number - which worked out about 50p a minute - they kept me holding on the line whilst they worked out a special price for doing a bulk order which added insult to injury.

Been a customer for 7 years - and because of this I've cancelled my account - you can get cheaper elsewhere - I only used them because they're convenient.

Was about to buy a bunch of hardware, then saw the massive VAT charge at the last second after I'd based all my payments around it.
Sneaky buggers! I'll be getting my components someplace else if you're trying that old chestnut.

Just had the worse service from this company i have ever experienced.
Having ordered a number of parts from them on next day delivery they have sent the order to the wrong address. When i called to rectify the problem the agent on the phone started by blaming me for putting the wrong address even though i have an order confirmation email with the correct address on it proving the details where right to start with and the error must have occurred later. The agent then tried to imply the fault was still not with them and told me there was nothing they could do about it.
I can except that errors can happen from time to time, but trying to blame the customer and taking no responsibility for your own mistakes is not the behavior i would expect from a large company like this, all i can say is that in the future i will shop else where.

Free next day delivery both times I have used them, and sent exactly what I ordered. Can't ask for more than that!

excelent company and website is fantastic

Bought a Raspberry Pi2 and a Case in February 2015. The case was for about £5. They ring me back after a couple of days telling me that the case is faulty and that they would be sending me a replacement case. At no point did they tell me that the replacement was almost double the price. When I find out and asked them they were unhelpful. Now comes the most interesting part. I kept receiving invoices for payments due to the tune of almost £20 when I had made all the payments before purchasing the products. Finally I rang them up and asked them what the overdue payments were as I have made all the payments. I was told that the payment was for the faulty case which I did not return. A faulty case that was never sent to me in the first place! The person cooly said that they will "write off" the payment. Thank you RS Components. Next time I will stick to a company like Amazon.

went to local branch crawley regarding cctv camera extension cables and connectors after two visits on then same morning and me not knowing what type of cable the existing set up had I took in existing cable to show them, one employee said we needed to find out how many cable were in the existing after I agreed to see what existing cable was we cut cable to see how many wires were inside after being in shop for an hour he finally said rather than buy in bulk try a smaller sample and test before, to which I agreed to purchase cable 10m long, BNC connector, power connector both male and female on the assurance this could work with the existing cctv system, I went away happy thinking this is good, after sitting down ready to start making up the cable I realised the male connectors were to big for the wire supplied think how could I connect this up, so I looked at the BNC connectors this was exactly the same, checked the male side of the power connector this was the only product that could work so decided to seek further advise on the net, spoke to qvc very helpful and explained they only sell cable coaxial and twin power but not the connectors, so I thought take all this product back to rs get refund and go qvc and maplins as they do the correct connector walk into rs explain all the product supplied will not work, the young lady didn't apologise only said they have to send back to their head office and oh by the way their is a 20% handling charge as head office do this I said I had been in the shop now three times today her excuse was we are not technical here, I said I had been in the shop for about 1.5hrs today and your not technical, I had no option but to be ripped off with the 20% handling charge for the total time of less than 3 hours and 1.5 hrs was in their shop complete deception will never recommend or use again

RS used to be great until they changed their web ordering system. It's very, very slow, innacurate and badly programmed. For example, if I want a fan, I type 'fan' in the search box. The website then shows Fan Guards, Fan Connectors, Fan Filters..etc...just no fans! You have to manually navigate to the correct section. Refining the search is a multiple choice....silly! For example, if I want a 24V DC fan, I get about 10 tick boxes all including that term..24V, 18-30V, 12-36V....etc. I just want a 24V fan! You can't select multiple ticks easily as my computer takes about 10 seconds before a tick appears after you've clicked on it, so clicking on 6 items can easily take up to a minute to load!
I usually end up leafing through a worn-out 5 year-old copy of the catalogue and the item is usally discontinued. Waste of time!

Attempted to buy a raspberry PI (Type B with SD card), and got a FraudShield error 'marked for "review"'. The error said to contact support staff, so I did... 2 weeks later, I have not received any contact from support, but my card has been charged with the payment. I've tried to cancel but haven't heard anything back as of yet!

Ended up buying my PI on Amazon, and thoroughly encourage you to do the same.

RS Components is incredibly frustrating to deal with. When executing orders they are exceptionally good, and extremely professional. RS Components for me used to be a five star supplier that I would always place orders with in normal circumstances.

Approximately 18 months ago however the buying experience changed radically when RS Components changed one of the most functional websites, that was always an exceptional inspiration for solutions to a visually pretty site where you waste your time and can spend hours looking for the simplest things.

They have lately added a chat function with some employees where some have a very poor attitude. While I would love to place more orders with the company I find that the customer interaction has gone from a 4-5 star rating to a 1 star rating.

Wasting time and not being able to find solutions undermines the whole RS experience.

I don't know if all the advertising on the site is paid for and thus a revenue stream for RS, but as a supplier they have gone from probably my preferred supplier to one that gets a lot less business - solely because of the most irritating website you can imagine.

Very quick shipping and fair prices, got my items the day after my order was placed.

Useless company!

Ordered a Raspberry Pi through these guys in July which wouldn't be delivered until December. (after being promised September).

I cancelled this order as a different company managed to send me one from a huge stock next day.

RS cancelled my order within hours of requesting... great.
But I've been waiting weeks for a refund! That's simply not acceptable.

I can't phone them as they do not respond to phone calls about the Raspberry Pi orders and they are not responding to emails.

I feel scammed. I paid by Paypal and it's now past the 45 days that Paypal give to submit a claim.

I'm about ready to take this matter further, legally!

Website is very good and ordering is very interactive, no problems at all.

Let down by non delivery!

Ordered a shopping list of parts - said to be in stock for next day delivery

The shipment was lost and when it arrived a few days latter not all the parts were in the box. Once chased up told the remainder not in stock!

Had to source the missing parts else where

Ordered parts - said to be in stock for next day delivery. Waited - until midday - chased them up R.S. said not in stock!!!

Canceled order bought elsewhere - not impressed

Iv never had a problem finding a part at RS and found setting up an account very easy with them!

Only downside is the price-brakes can sometime be a little less competitive, and the site is very much targeted towards mid to large size companies.

Shipping has always been super fast, well packed and the ability to add lots of delivery addresses is extremely handy!