DNA Protected Reviews 190

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Ordered, no good online. Vet swabbed, neighbour registered. Phone acting stupid, didnt know if registration had gone through. Phoned, reassured it had, so could post samples for my boys. Received ever... See more

Rated 5 out of 5 stars

Excellent service all round. Over the phone & in person at Pembroke Show. Kit arrived 48hrs before given date. Clear & accurate instructions making it easy to use. Results returned earlier than ex... See more

Rated 5 out of 5 stars

An additional layer of security for our puppy Frank & some extra reassurance for us. This was a very quick & simple process to complete. Let’s hope we never need to use this service. Great free tag &... See more

Rated 5 out of 5 stars

Saw this on T V. New lab puppy, horrified to see thieves cut out microchip. The DNA is at least an attempt to deter thieves, fixed sticker to car dog cage. Excellent and speedy service, I would highly... See more

Company details

  1. Pet Supply Store
  2. Animal Protection Organization

Written by the company

DNA Protected is a service from leading forensic company Cellmark Forensic Services. Having your dog’s profile on the Forensic Dog DNA Database will assist with crime prevention as well as helping the police to ensure your dog’s safe return should your family pet be stolen. With Dog theft unfortunately on the rise, DNA protected has been developed to deter thieves, provide you with peace of mind and to help collar the criminals. The Forensic Dog DNA database could play an important role in ensuring that your dog is safely returned if stolen, but we also want to help make sure that the individuals responsible are brought to justice. Cellmark has provided forensic DNA profiling services to UK police forces for over 30 years and we assist with the forensic investigation of hundreds of crimes every week. The process doesn’t just stop when the Forensic Dog DNA Database contributes towards your dog’s safe return - we have the expertise and experience to help the police successfully prosecute the people responsible.


Contact info

4.9

Excellent

TrustScore 5 out of 5

190 reviews

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Rated 5 out of 5 stars

2 samples sent but only 1 result received so far.

I sent 2 DNA tests in the same envelope and within days I was pleased to receive the results for one of them. This was promptly followed by an email asking for my feedback. Whilst it is still within the quoted time for results, this makes me concerned that the second has been mislaid as about 2 weeks has elapsed since the first results received. Hence I am Unsure how to grade feedback. Received second test results 5/6/2023. So now happy

May 17, 2023
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Reply from DNA Protected

We treat each sample independently which sometimes means reports for samples on the same order may be sent at different times. I've checked our systems and believe you should have both result reports now? If you have any queries though please give our Customer Services team a call and they'll be happy to help.

Rated 5 out of 5 stars

Excellent value to ensure my pet is…

Excellent value to ensure my pet is more safer. Kept in touch right through purchase and when my certificate arrived it looked great, it’s now framed. Would recommend any pet owner to use this service.

May 24, 2023
Rated 5 out of 5 stars

Peace of mind

Using Cellmark dna, was a simple process, but straightforward test procedure. Once returned for processing, results were received back very quickly.

May 29, 2023
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Rated 5 out of 5 stars

Protected - with ease of mind!

The process of seeking DNA protection for our dog could not have been easier nor speedier. It's good to know now that were he to go missing his DNA being on a register might speed his safe return to us.

May 26, 2023
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Rated 4 out of 5 stars

Prompt service

Prompt service, simple process. The only suggestion would be an explanation of what the additional report/certificate gives you beyond the email analysis report

April 25, 2023
Rated 3 out of 5 stars

The kit was easy to use and…

The kit was easy to use and instructions were very clear !
But the results were disappointing… vague unless you know how to read DNA lines !
I did the DNA For training my dog if she was mostly collie I would know i could ask a lot and she’d train easily, but there was no clear margin ;or not that o could work out .

April 13, 2023
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Reply from DNA Protected

We’re sorry to hear that you were disappointed with the DNA test. DNA Protected is a forensic DNA profiling and database service specifically for the purpose of helping to prevent theft and to help reunite you with your dog in the event that it is stolen. As we confirm in the FAQs, it is not the type of DNA that can identify breed, traits or health conditions, it is purely your dog’s forensic identity.

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