Doctor Nyla Cosmetic Dermatologist Reviews 

560
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and medical team for being exceptionally welcoming, professional, and deeply attentive during every single visit. People also highlight the impressive overall quality of the services provided, noting that all treatments are thoroughly explained and deliver fantastic aesthetic results. Some reviewers were not happy with the overall effectiveness of certain procedures, mentioning that they did not notice the anticipated improvements afterward. A few customers also noted that specific sessions felt quite uncomfortable, while others pointed out occasional administrative issues regarding their scheduled appointments.

What people talk about most

Staff

Consumers find staff to be positive, highlighting how welcoming, friendly, and professional the team is... See more

Service

Clients share positive opinions on service, noting that staff members are welcoming, highly knowledgeable,... See more

Product

Customers had positive experiences with product, noting incredible results and looking years younger after... See more

Quality

Reviewers mention positive feedback about quality, expressing great appreciation for the impressive results... See more

User experience

Users describe positive interactions with user experience, noting brilliant visits and personalized... See more

Reviews shaping this summary

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I’ve had a brilliant experience at this clinic! The staff are absolutely amazing, so friendly, welcoming and professional. I’m really happy with my results and couldn’t be more pleased with t... See more

Rated 5 out of 5 stars

Attended as moral support for a friend. Dr Nyla is simply beautiful inside out. She was able to advise on treatments for my friends concerns, but was also not afraid to reframe negative body image bel... See more

Company replied

Rated 5 out of 5 stars

I had such a wonderful experience at the Medispa Clinic! From the moment I walked in, the staff made me feel completely comfortable and well cared for. The clinic itself is absolutely stunning... See more

Company replied

Rated 5 out of 5 stars

Today I visited the Medispa Group and had my treatments done, SoftWave and microneedling. The ladies in the clinic were absolutely amazing. A special thank you to Nurse Antonia, Emma and Justine... See more

Company replied


Company details


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4.5

Excellent

TrustScore 4.5 out of 5

560 reviews

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No recent history of asking for reviews

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4.5

All reviews

(560)

32 reviews in the last 12 months

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Rated 1 out of 5 stars

Beware of this company

I went for a consultation at this clinic I wanted a skin tightening treatment.
I was taken into a room by Dr Nyla, her female colleague, and a gentleman who, I learned, performed injectable procedures. When asked what I was looking for, I told her I wanted to look at skin-tightening treatments.
She then showed me lots of slides of different treatments shouting out the different prices as she showed me the slides I asked about a treatment called Soft-wave, for my face and she recommended cool sculpting for under my chin, she also said I could have another treatment that tightened the muscles under the skin for £4000 at a later date, I told her I would have to discuss this with my husband first because it was so expensive. I was told they could do the softwave & cool sculpting straight away. I was then taken to a treatment room while sitting on the bed I was given consent forms to sign, there was an urgency to act quickly and have numbing cream applied no time was given to read the consent forms.
The cream was applied and I then had some kind of clamp attached to my throat, it was the most uncomfortable feeling I have ever had & felt like I was choking, this lasted 30 minutes & I could not wait for it to finish, had the beautician not left the room I would have stopped the treatment. As I had already got the numbing cream on I went ahead with the Softwave which was also a very unpleasant experience in some parts of the face Both procedures are meant to be one-offs so when the girl said I could do with having another treatment under my chin I immediately refused saying it’s the most uncomfortable procedure I have ever had and would not do it again. By the time I went to the reception desk to pay, I felt quite traumatised. I was shocked when I was asked to pay £4000,700 & felt embarrassed to say anything as women were sitting in the reception area. At no time was I told one treatment was £4000 & the other was £700 & nothing was written down. As I said to her I would not have a treatment that costs £4000 without talking it over with my husband. I am writing this review to warn other women to be very careful when dealing with this company and I would advise you to have all costs written down and go home & research first. I have since found out my treatment would have cost me half at another clinic up the road.
And the treatment did not make any difference to my skin whatsoever.

July 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Came in for a consultation and the…

Came in for a consultation and the ladies were amazing, I had Dr Nyla and Billie both really nice. Billie was very patient with me and reassured and answered all my questions.

September 12, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thankyou for the lovely feedback and we look forward to welcoming you back

Rated 5 out of 5 stars

What an amazing clinic this is

What an amazing clinic this is. Absolutely faultless from consultation to end of treatment. Melissa was my therapist from start to finish and she was absolutely fabulous. What an asset she is. Thankyou . Antonia was really lovely and deserves a mention

September 4, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thank you for this amazing feedback. We really appreciate you taking the time to do it. We agree both Melissa and Antonia are lovely very caring and a huge part of our team.

Rated 5 out of 5 stars

Emma at Liverpool was amazing at…

Emma at Liverpool was amazing at explaining everything and booking my appointments. 2nd appointment done today and can already see some results, can’t wait to see the end result.

September 4, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

We agree Emma is simply the best!

Rated 5 out of 5 stars

Outstanding service.!!!

I recently had a facial at The Medispa Group with Emma, and I couldn’t be more impressed. Emma took her time throughout the treatment, explaining each step in detail. Her knowledge of facial anatomy was exceptional, which gave me great confidence in her expertise. The aftercare information she provided was clear, thorough, and incredibly helpful.

This was truly an outstanding service delivered by an exceptional therapist. I would highly recommend Emma and the entire team at The Medispa Group – their professionalism and quality of care are second to none.

August 22, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thank you for this lovely feedback. It’s very much appreciated. Emma is an exceptional team player and has worked at the clinic for a very long time so she truly understands the treatment choices available to all of the patients.

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Rated 5 out of 5 stars

A high end luxury clinic with results

I have had various skin tightening treatments and have seen a massive improvement. Friends have commented on how great my skin looks and have asked for the secret! All the girls at Medispa go out of their way to make you feel comfortable. I truly believe you get what you pay for and this is a high end clinic that delivers.

August 25, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Nyla and her team were fantastic…

Dr Nyla and her team were fantastic from start to finish. The clinic has a warm and welcoming atmosphere, and everyone made me feel comfortable and cared for. Dr Nyla took the time to explain everything clearly and gave me confidence in the treatment. Her professionalism and the team’s support throughout the process were excellent. I would happily recommend Dr Nyla to anyone looking for great care and results.

August 4, 2025
Unprompted review
Rated 5 out of 5 stars

Really enjoying my treatments so far…

Really enjoying my treatments so far Ashley always explains everything really well my results are coming along great super happy the whole team has been amazing!

August 25, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thank you so much for this lovely feedback. I will be sure to share it with the team.

Rated 5 out of 5 stars

I came to doctor Nyla to help me with…

I came to doctor Nyla to help me with my arms! Since losing a lot of weight the skin has become so lax and it’s making me anxious to go out the house! The whole team made me feel so comfortable they explained everything from start to finish which helped me feel so relaxed!

Doctor Nyla went through all treatment options with me before I decided to go ahead with soft wave as we felt that was the best treatment option for me!

I really trust doctor Nyla she has exceeded my expectations!

Love my new arms thankyou!!!

August 25, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thank you so much for the lovely feedback about Dr Nyla She is an exceptional doctor with a huge empathetic personality. Your problem is her problem. We will share the feedback with her and the team and we look forward to welcoming you back to the clinic soon.

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Rated 5 out of 5 stars

I have been coming to this clinic for…

I have been coming to this clinic for 15 years now I saw Dr Cameron recently and I have to say he is absolutely excellent previously. I’ve seen Dr Nyla and she always gives me her best honest advice. She is never pushy and she is always careful in giving me all of the information and allowing me to decide what is the best treatment. I find the other nurses in the clinic to be extremely helpful and when I have had treatments in the past with them they are exceptional and provide really good after-care and support when you need to come back or when you’re not quite sure about what you should be applying on your skin I would highly recommend the Medispa clinic especially the one in Cheshire

August 16, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Are we absolutely love having Dr Cameron as part of our team? He truly is an exceptional doctor with incredible skills. We are glad that you found him so helpful and we will share the feedback with him and with the rest of the team.

Rated 2 out of 5 stars

Lack of patient and customer care purely about maximising how much you spend

I attended an initial consultation at Dr Nyla Medispa where I was presented with a proposed treatment plan totalling over £18,000. I proceeded with a high-value treatment package under the impression that I would be under Dr Nyla’s care. However, the majority of my treatments were carried out by less experienced staff, and on several occasions I felt the procedures were not performed to the expected standard.

I eventually had to request that more experienced practitioners, including Dr Vedim, complete my remaining sessions. Unfortunately, there was no meaningful follow-up after my treatments, nor did anyone check whether I was satisfied with the outcomes.

Given the significant financial investment, I feel the overall experience did not meet the standard of care or professionalism I anticipated. With the benefit of hindsight, I would not have proceeded with this course of treatment.

There are other clinics who put customer first and do care about patient’s satisfactiion. Do your research carefully and do not ignore the poor reviews here all of which pinpoint a similar pattern of behavior on how this clinic operates.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, I totally recommend Dr Nyla for your face tightening procedures. The team is welcoming and very professional.

June 27, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thank you so much for this lovely feedback and I will be sure to share it with the team

Rated 5 out of 5 stars

Lovely people

Just had a consultation with Dr Nyla and Nurse Antonio, they were both lovely and really considerate and listened to my concerns. I am really happy with the support given and the treatment given

July 10, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

All of our clinicians are incredibly caring, kind and very compassionate. We take time to listen to our patients and hope to help every single individual no matter however large or small the problem is.

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Rated 5 out of 5 stars

Billy is fantastic

Billy is fantastic. She’s attentive she’s professional. She’s very thorough and I found her extremely knowledgeable. She did my assessment treatments and I am really pleased with the initial result. Really looking forward to the final outcome.

July 1, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thank you for this lovely information and sharing this with our online platform.

Rated 5 out of 5 stars

Had an incredible experience had a…

Had an incredible experience had a therapist called Charlie she was exceptional and took a lot of time and care to explain the treatment to me but as well as that she was very very knowledgeable and put my mind rest I was a little bit intimidated being a man in a beauty environment however I have to say everybody from Emma in reception down to Charlie as well as the nurse Antonia all made me feel really welcome. I would highly recommend having the ultrasound treatment for men if you just want a natural effective improvement.

June 26, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thank you so much for this lovely feedback, Anthony. We look forward to welcoming you back.

Rated 5 out of 5 stars

I met Emma and Emma today at the clinic…

I met Emma and Emma today at the clinic in Alderley edge and they were both lovely! I had an amazing experience and will definitely be coming back.

June 20, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thank you so much for the lovely feedback about Emma. Both our clinic manager and our therapist are exceptional individuals and we are so proud to have them as part of our team.

Rated 5 out of 5 stars

Apprehension nervous and excited the…

Apprehension nervous and excited the team of Ashley Caitlin and Emma made me feel very much at home and at ease (coffee if you wish) the treatment that Caitlin gave me was professional highly recommended

June 13, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thank you for the lovely feedback

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Rated 1 out of 5 stars

they did not do my treatment on my…

they did not do my treatment on my appointment as they were running late.Nobody was there to attend me and explain when someone could see me.Skipping my first appointment means i can not complete the treatment plan before i leave which means I bought something i can not use because of them being disorganised. I would have rebook may be next year but they refused to give me a refund.

June 5, 2025
Unprompted review
Rated 5 out of 5 stars

Dr Nyla is fabulous

Dr Nyla is fabulous she looked after me and my daughter so much. She told my daughter at consultation she doesn’t need anything doing as she is beautiful. My daughter feels self conscious and went ahead with the treatment for her confidence. Dr Nyla said she respects her wishes. She boosted her confidence and there was no way pressure at all to get the treatment. My daughter has started the treatment and is feeling confident that the end result will be fabulous.

June 5, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Dr. Nyla is an incredible professional Doctor Who is compassionate and caring and is an inspiration to us all.

Rated 5 out of 5 stars

Very experienced and honest Team

Very experienced and honest Team .
excellent consultation and assistance in selecting a treatment for an individual person .
a wonderful DR. Nyla , nurse Antonia , and the whole team.
I highly recommend it !

June 5, 2025
Unprompted review
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Reply from Doctor Nyla Cosmetic Dermatologist

Thank you for the lovely feedback

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