Doctor Scooter Reviews 

I ordered break pads for pick up I came after 3 days for them they said they shipped it to my address and will come the next day it’s been 3 weeks and I contacted them twice and I never got a response back

Haven't received anything not even tracking number. 3 days late??? Get your act together... I'm cancelling the order

Excellent service fast delivery highly recommended 👌

Still haven’t received my parcel

They cancelled my order and HAVNT sent my refund!!

I purchased a brand new Wolf King GTR scooter from this company for £2,999, and the entire experience has been nothing short of a nightmare. Since the day it arrived, I’ve had nothing but constant issues with the scooter.

When it was first delivered, the battery was damaged. To their credit, they replaced it promptly, and the initial communication via email was professional and formal.

However, just two weeks later, the scooter failed and had to be returned for inspection. I was told the rear motor had water damage and that I was responsible for it—despite the fact that I had not ridden the scooter in any wet conditions and had taken great care of it. The level of damage they claimed simply didn’t match the limited and careful use it had seen. Shockingly, they voided my warranty within those first two weeks based on this claim, which I strongly believe is the real reason they’ve refused to help ever since.

After that, their communication became increasingly unprofessional. There was a clear language barrier, and at one point, I was even threatened with having the damaged scooter returned to me unless I paid for a replacement motor—costing me an additional £250 on top of the original £2,999. I felt forced into paying just to get the scooter working again.

When the scooter was returned, it came back with the original damaged battery instead of the replacement. Despite clear evidence showing their mistake, they insisted I was wrong. Only after numerous emails, phone calls, and a threat to involve Trading Standards did they finally send the correct battery.

To make matters worse, when I received the scooter back, I discovered the right hydraulic fork was leaking. This wasn’t an issue before I returned it. I had to pay a further £130 to replace the hydraulic myself—yet another unexpected cost.

Now, just weeks after receiving the correct battery, it’s failing again and won’t charge properly. I called their support line, but the person who answered couldn’t speak English well and told me to call back later. I followed up with an email detailing the issue, but they’ve completely stopped responding.

In short, I’ve experienced non-stop problems since the day I purchased this scooter. The company has been unhelpful, dismissive, and quick to avoid responsibility. They voided my warranty within two weeks, blamed me for serious issues that were clearly not my fault, and continue to ignore legitimate concerns.

Avoid this company at all costs. They’ll take your money and leave you with a constant headache. Absolute crooks and thieves.

They had what I needed in stock and they shipped it FAST. Happy to shop from them again when I need to :)

Took my money but did not deliver the bike I paid for. Despite repeated attempts to contact them I have not heard anything from them. Can only think it is a con. Please keep away from them.

Avoid at all costs – unprofessional and legally non-compliant

Save your money and shop elsewhere – this company operates like cowboys. I paid £3,000 for a faulty scooter, and the experience since then has been nothing short of appalling.

They failed to provide the legally required 24-hour notice for collection, offered no return receipt or proof of collection, and have shown zero professionalism throughout.

After sending a formal warning about legal action, I received a rude call from a private number, during which someone shouted down the phone at me and said I wouldn’t be getting a refund. Completely unacceptable behaviour, Mr Pavel Harasek.

They clearly have no understanding of the Consumer Rights Act 2015 or basic business procedures. More fool them — I have documented everything and will take this further.

Do yourself a favour and spend your money with a company that respects its customers and the law.

If anyone else experiences similar issues and the company tries to claim that you do not meet the conditions of their return policy, please be aware that this is simply not valid. What they are enforcing amounts to an unfair return policy, which does not override your rights under the Consumer Rights Act 2015.

They do not have the legal right to refuse a refund for faulty goods, regardless of their internal policy. I strongly urge other customers to know your rights and stand your ground.

I sincerely hope no one else has to go through this

That is a trusted source. Always reliable!!! Thank you a lot.

I bought online a new 48 volt 20 hamper battery for my E-scooter. They replaced it and changed also the controller.
I paid 75 Pound ,but the e-scooter run only 8 miles,, the same range of the previous 10 hamper old battery.
I bring back and the mechanic told me that that they can't help me because I didn't buy the battery from him,so he can't check where is the mistake that for sure he has made, because the battery is new.

Sold a faulty secondhand scooter as brand new then when it was sent back he blamed the customer for damages that were obviously already on the scooter before he'd had it a completely rusted motor and a crack in battery case he took the scooter back charged him to fix the Motor even though there's no way he caused the damage literally impossible and they were supposed to change the battery for free my mate then received the scooter back and the battery wasn't changed he got back in touch and after a bit of back and forth they told him he would have to pay to send the battery at this point he's spent almost £500 on top of 3k

Excellent fast delivery

Very good company. Easy order, next day delivery. Amazing. Thanks

Ordered an E scooter charger recieved the wrong item I want to return it and the website does not load up neither can I call them this is a scam

Order was placed on monday 2/3 day delivery ,I got no email for confirmation of payment whatsoever , You can't get through on phone on any of the available telephone numbers online at all says don't accept calls from my area even though I'm an hour drive away now I'm starting to think have I been scammed , finally get a phone call from delivery company on Thursday early afternoon due to be delivered Friday between 10am and 1pm , i book the day off work gets a phone call 9am Friday morning to confirm delivery, 10am I get a phone call to say it's not being delivered now as vechile has broken down will be re schedule for Monday, I can't get Monday off work so I end up having to drive 50 mins to ilford and collect from side of the rd , all in all not gd service I'm afraid all round from payment to delivery

I ordered the exact mountain ebike 26 x 4.0 chaoyang fat tires, the first order came with the wrong tire not the one I ordered, they're same dimensions yet one is bigger then the other and way more slippery nylon material, I made a complaint then they've send me another tire extra that was stil the wrong type of tire. Problem is chao yang is very good anti slip tire and it saved my life so many times, today I nearly died because my rear slipped, which is why I needed exactly chaoyang tire, this company is sending tires regardless of having them in stock or not, obviously having no choice but to use what they've send me I nearly died today morning slipped on roundabout. Please take this advice from me if you don't have the exact tires people are ordering don't send them just any tire that will fit the dimensions. Your company cutting corners is what could've costed me my life today. I will speak to a lawyer about this because nowadays everything is about money and not so much about the quality of service.

Avoid using this company for repairs at all costs! They charge £35 just to look at your scooter, plus more to fix it and if it goes wrong 2 weeks later they charge £35 again to look at it! Rude and unfriendly staff

Delivery was long